By Department of Health (2013)
This strategy sets out our shared purpose as nurses, midwives and care
staff to deliver high quality, compassionate care, and to achieve
excellent health and wellbeing outcomes. It builds on the proposals set
out in the engagement strategy.
By Royal College of General Practitioners (2013)
This guidance aims to support GP practices in providing online access for patients. It looks at the principles of online access to records by patients; steps to offering access; and the principles around training, education and support for practices. Issues around information governance, including third party data and GP workload, are taken into account.
By NHS Confederation (February 2013)
This paper aims to start a debate, leading to concrete proposals on how to tackle issues around standards of patient care as raised in the Francis report. It seeks to find ways of reinforcing both organisational and individual accountability for delivering and improving the quality of NHS patient care.
By Cancer Campaigning Group (Novemebr 2012)
This report highlights the need for improvements in integrated care for cancer patients and calls for greater assessment of the experience of patients and carers when developing solutions and improvements. Five key areas where patients thought improvements could be made to deliver integrated care were: securing quicker referral from GPs to hospitals for testing and diagnosis; ensuring patients find out the results of their tests as quickly as possible; providing patients with access to a named clinical nurse specialist or other ‘key worker’ throughout the care pathway; supporting patients to feel involved in key decisions about their treatment and care; and putting systems in place to make sure records and test results are available to all clinicians and staff involved in patients’ care.
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By The King’s Fund (2012)
Using data from more than 8,000 general practices in England, this paper examines the association between patients’ perceptions about the non-clinical aspects of care and practice performance on measures of clinical quality. It identifies clinical effectiveness and patient experience as key domains of health care quality; that there is a correlation between positive patient experiences and higher QOF outcome scores; and that patients’ experience of using their GP services can affect their use and interaction with those services.
By Groundswell Partnership (2012)
This paper describes the working together for change process in detail and places an emphasis on generating solutions, developing robust plans to make them happen and identifying and measuring outcomes. The step by step method has been designed for use by local authorities, social care providers and individual services and can be used to improve commissioning and service provision.
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By the Patients Association (September 2012)
Patients want to be more involved in their care but feel GPs are currently not delivering good communication or shared decision making, according to a snapshot of opinion published by The Patients Association today.
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By East and South East England Specialist Pharmacy Services (September 2012)
Optimising medicines use in care pathways using pharmacy support and the Medicines in Commissioning Toolkit are two key interlinked resources that have been revised and updated to support commissioners to help ensure care pathways which involve medicines deliver improved patient outcomes, are safe, use clinical and cost effective treatment options, offer patient choice and the best patient experience
The resources emphasise the delivery of QIPP and the NHS Outcomes Framework, and, above all, demonstrate how to maximise patient outcomes through medicines optimisation.
Both will also be useful to service providers, helping them to identify and address medicines-related issues in service specifications and comply with Care Quality Commission (CQC) Outcome 9 (Medicines Management).
In the current, rapidly changing, NHS environment these documents will provide a valuable starting point for local discussions between pharmacists and commissioners about the benefits and practicalities of commissioning medicines management support and appropriate pharmaceutical care for patients prescribed.
By Reform Scotland (September 2012)
This report examines the practical arrangements regarding how patients access their GPs and whether these could be improved to encourage a provision of service more suited to patients’ needs. It argues that patient choice could be improved by opening up general practice to a larger range of providers and also makes recommendations for a greater amount of information to be made available to the public
By The Health Foundation (June 2012)
This report explores the main form of interaction between a patient and a clinician – the consultation. It uncovers the anxieties that both parties may feel, with doctors and patients each having their own concerns.