By The King’s Fund (2012)
Using data from more than 8,000 general practices in England, this paper examines the association between patients’ perceptions about the non-clinical aspects of care and practice performance on measures of clinical quality. It identifies clinical effectiveness and patient experience as key domains of health care quality; that there is a correlation between positive patient experiences and higher QOF outcome scores; and that patients’ experience of using their GP services can affect their use and interaction with those services.