By Local Government Association (2014)
This research aims to capture examples of where councils have used technology and digital tools and approaches to deliver services that are better target and more efficient. This report demonstrates that there is significant technological innovation in local government, and finds that it is being applied with real skill and thoughtfulness. Councils have learned lessons from technology projects in the past, and are increasingly using agile and flexible project management approaches to implementation, belying the myth that the public sector cannot effectively implement change supported by information technology.