By NHS Confederation (2012)
Drawing on his own experiences of working in a matrix system, Ciaran Devane calls on NHS leaders to build a different set of core skills, covering conflict resolution and multi-party negotiation in order to lead through influence. He also highlights the importance of leaders being able to operate across the breadth of the new system and he makes it clear that he believes the future success of the NHS will be heavily reliant on the abilities of its leaders to build trust.