By Department of Health (November 2012)
This mandate is the first between the government and the NHS Commissioning Board. It sets out the ambitions for the health service for the next two years. It will be used to measure the NHS on key objectives, including: better standards of care for elderly patients; better diagnosis, treatment and care for people with dementia; more personalised care for women throughout pregnancy, childbirth and the postnatal period; gathering of patient feedback through the friends and family test; online booking and other GP services by 2015; and greater transparency around the performance of local NHS services.