Clicks and mortar: technology and the NHS estate

What does this mean for libraries? 

  • Libraries can help retrieve evidence to support innovations around technology and building use, both from inside the NHS (from initiatives such as the Global Digital Examplars programme) and also from other sectors. Interviewees in the report felt they lacked access to best practice and that more learning needed to be shared, and librarians are well-placed to help provide this to managers, commissioners and transformation teams.
  • As technology is introduced to allow more digital consultations, or virtual reality for surgery (p. 19), libraries may be able to benefit from being able to use digital technologies themselves to provide services such as information literacy training. There may also be a role for libraries to help healthcare staff make use of new technologies such as Skype, as some have already done.
  • The report recognises that working spaces need to be pleasant and encourage a positive culture of working, including reducing the potential for burnout or loneliness. Where libraries are used for hot-desking or agile working, there is a need to provide attractive spaces, perhaps with different areas for different types of working, refreshments, and wellbeing resources.

Source: The King’s Fund

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Date of publication: May 2019

Summary of driver:

This piece of research looked at the physical NHS estate, covering the primary, community and acute sectors, with a focus on buildings. It covers the impact of digital technology and medical equipment on services and patient care, and touches on technology supporting the management of the estate. The evidence came from a literature review, and interviews.

Developments in technology will affect the NHS buildings and way buildings are used. It is likely to result in the estate being used differently, rather than necessarily being smaller.

Technology and the NHS estate need to be considered together as part of long-term plans for change, and organisations need to work together, including organisations outside the NHS.

Local systems play a key role, but nationally there needs to be support for shared data and technology standards, and sharing of learning needs to be facilitated.

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