Source: Link to main document:
Publication format: PDF
Date of publication: February 2016
Summary of driver:
‘The report identifies the successful characteristics of a knowledge-enabled organisation and how and why these can encourage knowledge sharing behaviours…. and concludes with recommendations on the best way for KM to support the NHS’ future success’. (p4)
- Looks at how role of KM has developed and the drivers which encouraged the development
- Identifies successful characteristics of a knowledge-enabled organisation.
It is hoped that ‘sharing learning and best practice approaches and making decisions based on accessible and , up-to-date evidence will enable the NHS to be more efficient and offer the best care.’ (p4)
Key features of driver:
- Acknowledges that following initial momentum and focus on knowledge management and the role of Chief Knowledge Officer, there is no longer national coordination or support in this area
- Good examples of KM practice – most relevant one is page 18 ‘NHS Scotland and Knowledge into Action’ which integrated LKS with knowledge translation/quality improvement/safety. Evidences the sepsis screening tool app (which won the Scottish Health Awards Innovation Award in 2014 and was shortlisted for a BMJ Award in 2015.
- Lists the characteristics of a successful KM organisation and references Hill and Darzi reports and relevant sections of LQAF
- NHS must adopt a systematic approach to knowledge and utilise power of connections via networks and social media
The following are accepted as challenges when embedding KM in the NHS
- Reorganisation
- KM and business goals
- Culture
- Introduction of change
- Technology
- Focus on explicit knowledge
The report ends with the following recommendations
- Develop knowledge sharing and learning capabilities
- Encourage leaders to support a knowledge sharing culture and behaviours
- Collect and promote examples of the value of KM to the NHS
- Develop communities to facilitate sharing of best practice and KM skills
- Utilise technology to enable widespread and accessible sharing of best practice
Primary audience: LKS staff, all healthcare staff across all areas of the healthcare sector
Impact on library policy/practice:
- Opportunity to showcase to others in organisation how LKS demonstrates effective knowledge management behaviours
- Opportunity to strengthen KM criteria in LQAF
- Promotion of current awareness
- Highlight LKS use of sharing best practice and collaboration (useful when highlighting the section about region-wide coordination and funding for resources)
- Look at the KM section on the MAP toolkit for further ideas (useful resources/Welcome to KM stories)
- Aligning LKS strategy and vision to the organisation via KM tools
Date last updated: 26th February 2016
Due for review: 26th February 2017
Group member responsible: LK
Tagged: Knowledge management, Library services, Workforce