2020 Survey
Care Quality Commission (CQC); 2020.
https://www.cqc.org.uk/publications/surveys/community-mental-health-survey-2020
Findings of this report include people consistently reporting poor experiences of NHS community mental health services, with few positive results. For example, poor experiences were reported for crisis care, accessing care, and involvement.
There are few results where the majority of people reported good experiences of mental health care. However, ‘organising care’ is an area where people were found to be more positive:
-97% of people who have been told who is in charge of organising their care and services said they knew how to contact this person if they had a concern
-91% said the person that organised their care did so ‘very well’ (58%) or ‘quite well’ (33%)
-73% reported that they were ‘always’ treated with dignity and respect (CQC)