Public Service Markets: Putting Things Right When They Go Wrong – National Audit Office
Over 10 million people who used public services (approximately 1 in 5) in the UK last year faced problems when using those services, according to this report. It finds that system-wide improvements are inhibited by poor central leadership and that public service organizations do not make enough use of complaints to improve services and there are serious impediments to doing so.
Giving whistleblowers greater protection: Improving quality of care – British Journal of Health Care Management
An independent review of whisleblowing in the NHS made recommendations as to how whistleblowers could be given greater protection. This article makes the case for regulation of professionals whose work poses potential risks to patients and can place healthcare managers in an invidious position.
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Understanding care quality: confronting complexity – King’s Fund
Blog post from the King’s Fund that poses the questions how will we know whether the quality of care in the NHS is improving or deteriorating under the new government? Or whether and how the financial pressures on the service are affecting the quality of patient care?