The science of organizational transformations – McKinsey Insights & Publications
New survey results find that the most effective transformation initiatives draw upon four key actions to change mind-sets and behaviours.
The habits of an improver: Thinking about learning for improvement in health care – The Health Foundation
Improving the quality of care services is an imperative for the NHS. This paper offers a way of viewing the field of improvement from the perspective of the men and women who deliver and co-produce care on the ground – the improvers on whom the NHS depends. The paper describes 15 habits which such individuals regularly deploy, grouped under five broad headings:
- Learning
- Influencing
- Resilience
- Creativity
- Systems thinking
It goes on to suggest that there are certain teaching and learning methods which best develop skills and knowledge for understanding and implementing improvement.