Improving NHS culture – The King’s Fund
It is now accepted that healthy cultures in NHS organisations are crucial to ensuring the delivery of high-quality patient care. A new tool from The King’s Fund helps organisations to assess their culture, identifying the ways in which it is working well, as well as the areas that need to change.
Design Thinking: Putting the Customer at the Heart of Development – MindTools
What do you think of when you consider a product’s design? One of the first things that may come to mind is how attractive the product is. You might think about how it looks, and its features and functions. But did you ever consider the process used to develop it? Over the years, the term “design” has evolved. Now, instead of just describing the physical attributes of goods and services, it also refers to their development, based on consumers’ wants and needs.
You Don’t Need to Adopt Holacracy to Get Some of Its Benefits – Harvard Business Review
Holacracy eschews the standard “org chart” for a system of interlocking “circles.” This article gives an insight into the model via an interview with Brian Robertson, author of the new book Holacracy.
The Company Cultures That Help (or Hinder) Digital Transformation – Harvard Business Review
Many companies struggle with digital transformation. It goes against the grain of established ways of working and is a threat to management practices that have existed for decades. Digital tools free people throughout the organization to share information easily. Communication managers no longer have total control over message, target, and timing of news and announcements. Horizontal and bottom-up information flows become stronger at the expense of the traditional top-down.