To Resolve a Conflict, First Decide: Is It Hot or Cold? – Harvard Business Review Blog.
As a leader, you’re going to face conflict. It comes with the territory. But before you try to deal with a conflict, you first need to stop and ask yourself the following question:
Is it hot or cold?
This article aims to help you answer this question.
Leadership for cultures of high-quality care – British Journal of Healthcare Management
If health care organisations are to deliver continually improving, high quality and compassionate care, cultures of many organisations have to change. In the best performing health care organisations, the vision and values of the organisation emphasise continual quality improvement in treatments; compassion, collaboration and integration of services. They ensure there are clear objectives derived from the vision, mission and strategy of the organisation at every level rather than a proliferation of overwhelming priorities. They ensure enlightened people management by leaders and managers who ‘get’ that if we want staff to treat patients with respect, care and compassion, they have to treat staff with respect, care and compassion.