What is excellent health care? In medicine we’ve long operated under the mantra “doctor knows best.” Physicians sleep comfortably at night knowing they have competently performed a surgery or drawn on their medical knowledge to make life-saving diagnostic and treatment
This paper argues that the councils that will be most successful in the future will seek to take advantage of these changes by letting go of traditional approaches to control. They will focus instead on strategies to share the responsibility
This paper discusses a trial set up by Harvard researchers in which 100 primary care doctors were asked to share their notes made during consultations with their patients. The trial launched a national movement known as OpenNotes which has enabled
Research shows that well-informed and engaged patients are better at self management of their own conditions. Further, better self-management means fewer hospital visits, which in turn means lower healthcare costs and less call on the NHS. An integral part of better
This report highlights that a multi-faceted approach is needed to enable effective self-care. It identifies five enabling factors: growth mindset, self-efficacy and ‘grit’ removing friction costs (i.e. removing increases in effort required to perform a behaviour) social connections intrinsic motivation
If ever a picture was to say a thousand words then it is this one. Pretty self-explanatory isn’t it! What started out as a simple picture shared by myself and Kirstie (co-author), became one of the most popular tweets we
Problem Patients with dementia can sometimes respond better treatment when they are closely supported by a carer such as a specific family member but that is sometimes difficult to accommodate. Impact Carers who want to come more often into hospital
Developing a learning and sharing dashboard What was the issue? Aintree was in the lowest quartile of Trusts in relation to patient experience feedback from the national CQC mandated inpatient experience surveys; we set a Quality Improvement Strategy (2014-17) target
Commissioners have consulted patients in less than half of completed PMS reviews that are expected to change GP services, GPonline has learned.
Rising ownership of smartphones and tablets across social and demographic groups has made mobile applications, or apps, a potentially promising tool for engaging patients in their health care, particularly those with high health care needs. Through a systematic search of
This research presents an analysis of the processes that were involved in the building and development of the citizen-led coalition.
Making Every Contact Count (MECC) is an approach to behaviour change that utilises day to day interactions that organisations and individuals have with other people to support them in making positive changes to their physical and mental health and wellbeing.
There is a variety of ways that people can be supported to make better choices. This report details the way that councils are demonstrating this through the way they are making use of behavioural insights to improve health. From exploiting
The PANORAMA Panel was a patient engagement project where, over the course of two years, 31 panelists from across Ontario met to share their lived experiences and insights as patients and family caregivers on a range of issues related to
There is growing recognition that loneliness is a serious problem, with far reaching implications, not just for individuals, but also for wider communities, which merits the attention of local authorities. Building on the latest evidence, this guide set out a
GP practices across Leeds have become the first in the UK to give patients with chronic pain an app to encourage self care that aims to reduce pressure on primary care.
On Scotter Ward we are always thinking of innovative ways to engage staff, patients and relatives in feedback. Our positivity tree, we shared that earlier this year and you can read about it here , has successfully demonstrated this. We would
This guide provides an overview of self-management support and the key components for effective implementation. It will be useful both for those starting their self-management support journey and those building on and improving the support that they already provide. It explains
This guide provides an overview of self-management support and the key components for effective implementation. It is aimed at those starting their self-management support journey and those building on and improving the support that they already provide. The guide explains
This report compares the approach from Leeds, North West London, Southend and Warrington with regards to engaging local people in information sharing to support health and social care integration. It considers how local people become engaged, how were partners and
This directory of person-centred care organisations around the world was produced as part of an international environment scan of the field of person-centred care undertaken by Health Policy Partnership. It highlights the leading international centres working on similar aspects of
Patient surveys – recognised internationally as a key marker of the quality of care, and an important tool for improvement in the NHS – provide a unique perspective, complementing the wealth of other data on hospital performance gathered by trusts
This report outlines the findings from two deliberative events with a cross-section of the public which aimed to investigate what patients want from primary care in the future. The discussions found that patients wanted a more joined-up approach to care;
The patient experience team at United Lincolnshire Hospitals have developed a reusable ward information table mat. The aim of the mat is to improve the experience in hospital by providing every patient with information about their ward, ward routine, who
Details Patient First from Epsom and St Helier University Hospitals NHS Trust, an innovative staff engagement programme that enables people to positively change our patients’ experience of being in hospital. The programme has become a social movement that aims to empower