Tag: quality assurance

Essentials of Management for Healthcare Professionals

Posted onAuthorKieran Lamb

Author: Singh H
Pages: 186p.
Format: EPUB
Publisher: CRC Press, 15 Dec. 2017
eISBN-13: 13: 978-1-315-09920-0

Medical care is an industry and private providers and hospitals are the major service providers. They operate on business principles. Hospitals are getting highly specialized and complex. The diagnostics and therapeutics are technology intensive. Private establishments have to compete with one another to remain in business. They strive to induct the best talent and latest technical know-how, resulting in ever-increasing costs to patients. Patients, who pay high charges, demand quality as a matter of right. To meet the challenge, hospitals are constrained to bring in professionalism in their systems and services. They appoint qualified professional managers to manage their clinics and hospitals with a view to sparing health professionals to focus on clinical care. Whether right or wrong, ‘management’ is often associated with authority and power. As a result, the medical professionals are reduced to secondary level in some organizations. To retain commanding positions in medical organizations, it has become necessary for the healthcare professionals to learn ‘management’, at least its basics.

On the other hand, non-medical managers while managing healthcare services do not get the required cooperation from the medical professionals, as the latter are often secretive and not willing to share medical knowledge. If medical knowledge is demystified, non-medical managers can perform many functions in healthcare organizations proficiently. Both medical and non-medical managers can complement each other in providing quality healthcare services.

The book aims to orient clinicians (including physicians and nurses) and other healthcare professionals on the essentials of business management and to familiarize them with management terms and jargon. They can learn to be effective managers besides being health professionals. Similarly, non- medical managers can get familiarized to nuances of clinical care and special managerial requirements of healthcare facilities. They all will be able to relate processes in healthcare settings with the concepts of business management. They can develop expertise on patient relationship management

District Nursing Manual of Clinical Procedures

Posted onAuthorKieran Lamb

Author: Edited By Liz O`Brien. Pages: 431 Size: 9.31 MB Format: PDF Publisher: Wiley-Blackwell
Published: 15 March, 2012
eISBN-13: 9781118274163

This manual, the first of its kind focused on district nursing, provides the means to build competence and confidence in nurses new to the community, or developing their skills. The comprehensive and evidence-based content provides essential information for competence in key areas of district nursing.” -From the Foreword, by Rosemary Cook CBE, Hon D Lett, MSc, PG Dip, RGN Director, The Queen`s Nursing Institute Clinical skills are a fundamental aspect of district nursing care. TheDistrict Nursing Manual of Clinical Procedures is a practical, evidenced-based manual of clinical skills which reflects the unique challenges of district nursing care within the patient`s home. It provides a comprehensive resource for all district nurses, community nurses, students, and health-care professionals involved in the district nursing team, enabling them to practice confidently and deliver clinically effective, person-centred care. The District Nursing Manual of Clinical Procedures addresses the complexity of district nursing care and encompasses key aspects of clinical practice, including those that district and community nurses often struggle with or find difficult when they are on their own in a patient`s home. It utilises the latest clinical research and expert clinical knowledge to address these challenges, and to provide the underlying theory and evidence for district nursing care. Key features

  • Evidenced-based manual of practical clinical skills in district nursing care
  • Clear, user-friendly and easy to understand
  • Contains recommendations for expert care within a patient`s own home
  • Addresses key concerns of district and community nurses working on their own within a patient`s home
  • Encompasses key aspects of district nursing care
  • Placed in the context of person-centred care
  • All procedures include the rationale for each action – `why` as well as `how

The Checklist Manifesto

Posted onAuthorKieran Lamb

Author: Atul Gawande. Pages: 223 Size: 751 KB Format: PDF Publisher: Profile Books Ltd
Published: 10 February, 2010
eISBN-13: 9781847651877

The bestselling author of “Better” and “Complications” explores the significance of the lowly checklist, and how it has revolutionised medical practice and saved lives. Today we find ourselves in possession of stupendous know-how, which we willingly place in the hands of the most highly skilled and hardworking people. Yet avoidable failures are common, and the reason is simple: the volume and complexity of our knowledge has exceeded our ability to consistently deliver it to people – correctly, safely or efficiently. Atul Gawande makes a compelling argument for the checklist, which he believes to be the most promising strategy in surmounting failure. He looks at how the checklist has allowed pilots to fly airplanes with more power and range than possible before; and how taking this idea to the complicated world of surgery produced a 90-second checklist that reduced surgical deaths and complications in eight hospitals around the world by more than one-third. Along the way, he will show how checklists (which cost next to nothing) actually work, and why some make matters worse while others make matters better. “The Checklist Manifesto” is a fascinating exploration on the nature of complexity in our lives – and how we can best overcome it.

Quality Improvement

Posted onAuthorKieran Lamb

Author: Besterfield, Dale H. Pages: 259 Size: 7.43 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 27 August, 2013
eISBN-13: 9781292035505

For undergraduate and graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement, and Quality Assurance. This book will be valuable in programs such as Quality Improvement, Lean Six Sigma, Quality Control, and Statistical Process Control; in Associate Degree in Quality and other technical programs; in Baccalaureate programs in Engineering, Technology, Health Care, Education, and Business; and in Masters Degree programs in business. Formerly titled Quality Control, the field’s most accessible introduction to quality has been renamed and revamped to focus on quantitative aspects of quality improvement. New chapters on Lean Enterprise, Six Sigma, Experimental Design, and Taguchi’s Quality Engineering have been added, and this new Ninth Edition adds comprehensive coverage of fundamental statistical quality improvement concepts. A practical state-of-the-art approach is stressed throughout, and sufficient theory is presented to ensure that students develop a solid understanding of basic quality principles. To improve accessibility, probability and statistical techniques are presented through simpler math or developed via tables and charts. As with previous editions, this text is written to serve a widely diverse audience of students, including the growing number of “math shy” individuals who must play key roles in quality improvement.

Quality Management for Organizational Excellence

Posted onAuthorKieran Lamb

Author: David L. Goetsch, Stanley B. Davis. Pages: 472 Size: 15.31 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 27 August, 2013
eISBN-13: 9781292035536

For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments. This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

Quality

Posted onAuthorKieran Lamb

Author: Donna C. Summers. Pages: 546 Size: 10.5 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 03 October, 2013
eISBN-13: 9781292055602

For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.