Tag: organisational development

Organizational Behavior, 18th ed.

Posted onAuthorKieran Lamb

Author: Robbins S and Judge T
Pages: 784p.
Format: EPUB
Publisher: Pearson, (17 Jun. 2021)
eISBN-13: 978-1292403069

Long considered the standard for all organizational behavior textbooks, Organizational Behavior provides the research you want, in the language your students understand. This text continues its tradition of making current, relevant research come alive for readers. The Updated 18th Edition has been thoroughly revised to reflect the most recent research and business events within the field of organizational behavior worldwide while maintaining its hallmark features ― a clear writing style, cutting-edge content, and intuitive pedagogy. There’s a reason why Robbins textbooks have educated millions of students and have been translated into twenty languages ― and it’s because of a commitment that provides the kind of engaging, cutting-edge material that helps students understand and connect with organizational behavior.

In the dynamic, fast-paced and diverse 21st century workplace, managers and their employees are facing more challenges than ever before. In turn, educators must help to prepare their students for the reality of work and this text will support them to achieve this goal.

Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction, 3rd ed.

Posted onAuthorKieran Lamb

Author: Graban M
Pages: 354p.
Format: EPUB
Publisher: Routledge, (27 July 2016)
eISBN-13: 978-1498743259

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Editionexplains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line.

This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization.

The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book.

Professional Coaching for Agilists

Posted onAuthorJames Ryan

Author: Poole D. Pages: 240
Format: PDF
Publisher:- Pearson Addison Wesley 08/03/2021
eISBN-13: 9780136741886

As Agilists work to increase an organization’s Agility, they will run into major obstacles with mindset shifts, moving to self-organization, and organizational adoption. Over the past decade, more Agilists have been using Professional Coaching to help individuals, teams, and the organization as a whole uncover these obstacles and move forward faster. In Professional Coaching for Agilists, Damon Poole and Gillian Lee draw on their experience with thousands of Agile coaches and practitioners to show you how to use Professional Coaching to accelerate your Agile adoption. The authors’ approach of “learning by doing” teaches by using well-honed exercises, real-life stories, and example coaching conversations.

Change: how organizations achieve hard-to-imagine results in uncertain and volatile times

Posted onAuthorJames Ryan

Author: Kotter J. Pages: 240
Format: PDF
Publisher: Wiley-Blackwell 04/05/2021
eISBN-13: 9781119815877

Transform your organization with speed and efficiency using this insightful new resource. Incremental improvement is no longer sufficient in helping organizations navigate the complexity, uncertainty and volatility of today’s world. In Change: How Organizations Achieve Hard-to-Imagine Results in Uncertain and Volatile Times, authors John P. Kotter, Vanessa Akhtar, and Gaurav Gupta explore how to create non-linear, dramatic change in your organization. You’ll discover the emerging science of change that teaches us about how to build organizations – from businesses to governments – that change and adapt rapidly. Perfect for managers, executives, and leaders at companies of all types and sizes, Change will also prove to be a valuable asset to other professionals who serve these organizations. This book is for anyone seeking a proven approach for delivering fast, sustainable and comprehensive results.

The Hidden Edge: Why Mental Fitness Is the Only Advantage That Matters in Business

Posted onAuthorJames Ryan

Author: Rogers J.
Pages: 272
Format: PDF
Publisher: Wiley-Blackwell 12/05/2021
eISBN-13: 9781119807742

Join eminent leadership and team development expert, Jodie Rogers on an inspiring and insightful journey into managing the most important asset of all – the human mind. Packed full of engaging stories and fascinating real-world case studies, ?The Hidden Edge: Why Mental Fitness is the Only Advantage That Matters in Business, applies key psychological concepts to the modern business world. If we want businesses that are agile and adaptable to change, we first need people who are. Jodie will teach you how to leverage perspective, mindset, values and emotions to master your mental fitness and thus improve business performance. A business case is even laid out within the book showing exactly how enhanced mental fitness can positively impact the bottom line of your business.? This book not only has the power to improve your own life, but shares resources you can use with your teams to develop an engaged, resilient and more productive workforce.

Essentials of Management for Healthcare Professionals

Posted onAuthorKieran Lamb

Author: Singh H
Pages: 186p.
Format: EPUB
Publisher: CRC Press, 15 Dec. 2017
eISBN-13: 13: 978-1-315-09920-0

Medical care is an industry and private providers and hospitals are the major service providers. They operate on business principles. Hospitals are getting highly specialized and complex. The diagnostics and therapeutics are technology intensive. Private establishments have to compete with one another to remain in business. They strive to induct the best talent and latest technical know-how, resulting in ever-increasing costs to patients. Patients, who pay high charges, demand quality as a matter of right. To meet the challenge, hospitals are constrained to bring in professionalism in their systems and services. They appoint qualified professional managers to manage their clinics and hospitals with a view to sparing health professionals to focus on clinical care. Whether right or wrong, ‘management’ is often associated with authority and power. As a result, the medical professionals are reduced to secondary level in some organizations. To retain commanding positions in medical organizations, it has become necessary for the healthcare professionals to learn ‘management’, at least its basics.

On the other hand, non-medical managers while managing healthcare services do not get the required cooperation from the medical professionals, as the latter are often secretive and not willing to share medical knowledge. If medical knowledge is demystified, non-medical managers can perform many functions in healthcare organizations proficiently. Both medical and non-medical managers can complement each other in providing quality healthcare services.

The book aims to orient clinicians (including physicians and nurses) and other healthcare professionals on the essentials of business management and to familiarize them with management terms and jargon. They can learn to be effective managers besides being health professionals. Similarly, non- medical managers can get familiarized to nuances of clinical care and special managerial requirements of healthcare facilities. They all will be able to relate processes in healthcare settings with the concepts of business management. They can develop expertise on patient relationship management

The leader’s guide to emotional agility (emotional intelligence): how to use soft skills to get hard results

Posted onAuthorJames Ryan

Author: Fleming K.
Pages: 208
Format: ePub
Publisher: FT Press
eISBN-13: 9781292083070

The Leader’s Guide to Emotional Agility takes a new approach to emotional intelligence in action and translates it into critical skills that every leader needs to get the most out of themselves and their people. It outlines 8 steps for achieving emotional agility and resilience

Inclusive leadership: the definitive guide to developing and executing an impactful diversity and inclusion strategy: 1st Edition

Posted onAuthorJames Ryan

Author: Sweeney C. Pages: 336
Format: PDF
Publisher: Pearson Education 01/11/2016
eISBN-13:9781292112756

The most successful organisations are those with the most diverse and engaged workforces. Studies show an 80% improvement in business performance among those with high diversity levels. When people feel included and able to reach their full potential, they are more engaged, more productive and often more creative. Inclusive Leadership will help you drive culture change using organisational development principles. It takes you through the key components of leading change throughout the employee lifecycle, your supply chain, and through product development. Crucially, it will help you make a genuine impact on your business, through your people, both now and in the future.

Microsoft Teams For Dummies

Posted onAuthorJames Ryan

Author: Withee R.
Pages: 304
Format: PDF
Publisher: For Dummies 19/03/2020
eISBN-13: 9781119660569

Millions of people access Microsoft Teams every day to assist with the collaboration it takes to get work done. That number continues to grow thanks to the countless communication tools for working with associates inside and outside your organization you can find in Microsoft Teams. If you’re new to Microsoft Teams, start here. This book will give you must-have insight on chatting, file sharing, organizing teams, using video communication, and more. You’ll also see just how you should be doing things, with best-practice recommendations and ideas for integrating Microsoft Teams into your existing workflows. Learn your way around Microsoft Teams and set up the interface. Communicate via chat and video chat, inside and outside your org. Integrate Teams with other Office apps for seamless collaboration. Use Teams to optimize your meetings, build a knowledge wiki, and more! Microsoft’s shared workspace can help you get collaborative and stay connected to the people and files you need, whether you’re at your desk or on the go.

The Art of Coaching: A Handbook of Tips and Tools

Posted onAuthorKieran Lamb

Author: Jenny Bird and Sarah Gornall. Pages: 288  Format: PDF Publisher: Bloomsbury
8 Mar. 2018
eISBN-13: 978-1408870587

Combining brand-new, original diagrams with classic models from the learning development and management fields, Jenny Bird and Sarah Gornall have a created a valuable resource for quick reference, instant accessibility and fast learning, built on a strong theoretical base. Each model in the book is explained with a clear, accessible diagram and a simple guide to what it is, how it works and how to put it into action. The text is full of inspiration for applications of the ideas in scenarios based on real coaching practice.

The Art of Coaching will be an invaluable companion for coaches looking for new ways of developing awareness with clients, coaching students and trainees, coach supervisors, learning and development professionals and those working in human resource departments.

Research Impact: Guidance on Advancement, Achievement and Assessment

Posted onAuthorJames Ryan

Author: McKenna HP. Pages: 135 Format: PDF
Publisher: Springer
05/10/20
eISBN: 9783030570286

Research for research sake is no longer tenable or affordable; to be valuable to society, research must have impact! This textbook takes the reader on a journey from how the UK Research Excellence Framework assesses impact to real examples of outstanding research impact case studies. Along the way, Prof. Hugh McKenna describes and explains the case for research impact, the challenges, the link between research impact and evidence informed practice, achieving impact through changing policy and engaging with the public, how researchers can make their research findings more impactful and how research impact is assessment nationally and internationally

It is written in an easily accessible and understandable style, with reflective exercises amply distributed throughout its pages and helpful guides helping to engage readers and notably health professionals who are often turned off by the normal heavy research tomes. This book makes the complex simple and the wearisome fascinating. The short chapters are interesting and authoritative and can be read on a ‘standalone’ basis, allowing readers to ‘dip in and out’.

Building Connected Communities of Care: The Playbook For Streamlining Effective Coordination Between Medical And Community-Based Organizations

Posted onAuthorJames Ryan

Author: Kosel K. Pages: 286 Format: PDF
Publisher: Productivity
20/02/2020
eISBN-139781000037036

This practical how-to guide is the codification of transferrable lessons from successes and challenges faced when working with clinical, community, and government leaders. By reading this playbook, leaders interested in building (or expanding) connected clinical-community services will learn how to: 1) facilitate cross-sector care coordination; 2) enable community care partners to better provide targeted services to community residents; 3) reduce duplication of services across partnering organizations; and 4) help to bridge service gaps in the currently fragmented system. Implementation of services, as recommended in this book, will ultimately streamline assistance efforts, reduce repeat crises and emergency funding requests, help address disparities of care, and improve the health, safety, and well-being of the most vulnerable community residents.

Supercharged Teams: 30 tools of great teamwork

Posted onAuthorJames Ryan

Author: Hamilton P. Pages: 247 Format: PDF
Publisher: Pearson Education
18/01/21
eISBN-13: 978-1292334660

Great teamwork is crucial for any high performing team, but being in a team is harder than ever before. Work is faster, leaner and more digital, and teamwork can be last on our list of priorities. Supercharged Teams will boost the way your team works together, whether you lead a team or belong to one.
With 30 powerful tools for teamwork, supercharge your team to:
•Reset your team to work better together
•Adapt your team to new challenges, whether they are in the same office, working remotely or collaborating across different departments, organisations and locations
•Learn from high performing teams across the world with case studies and examples
•Develop the skills and approaches that work effectively in today’s working environment

Sustainability and Interprofessional Collaboration: Ensuring Leadership Resilience in Collaborative Health Care. 1st Edition

Posted onAuthorJames Ryan

Author: Forman D. Pages:355 Format: PDF
Publisher: Palgrave Macmillan
27/07/2020
eISBN-13: 978-3030402815

This book is the fourth in the series on leadership, interprofessional education and practice, following on from Leadership Development for Interprofessional Education and Collaborative Practice(2014), Leadership and Collaboration: Further Developments for IPE and Collaborative Practice (2015) and Leading Research and Evaluation in Interprofessional Education and Collaborative Practice (2016).Along with policy changes around the globe, these three books have stimulated experts in this area to consider not only the ways in which they introduce and develop interprofessional education and collaborative practice, but also how they evaluate their impacts. In this 4th book, the focus is on the sustainability of these initiatives, sharing insights into factors that promote sustainability including leadership approaches and organisational resilience, as well as frequently encountered difficulties, and ways to overcome them.

Driving Results Through Social Networks: How top organizations leverage Networks for performance and growth

Posted onAuthorKieran Lamb

Driving Results Through Social Networks shows executives and managers how to obtain substantial performance and innovation impact by better leveraging these traditionally invisible assets. For the past decade, Rob Cross and Robert J. Thomas have worked closely with executives from over a hundred top-level companies and government agencies. In this groundbreaking book, they describe in-depth how these leaders are using network thinking to increase revenues, lower costs, and accelerate innovation.

The fearless organization: Creating psychological safety in the workplace for learning, innovation, and growth

Posted onAuthorKieran Lamb

Author: Amy C. Edmondson. Pages: 258 Size: 1.32 MB Format: PDF Publisher: Wiley
Published: 13 November, 2018
eISBN-13: 9781119477228

Conquer the most essential adaptation to the knowledge economy

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing.

This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation.

  • Explore the link between psychological safety and high performance
  • Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes
  • Nurture the level of engagement and candor required in today’s knowledge economy
  • Follow a step-by-step framework for establishing psychological safety in your team or organization

Shed the “yes-men” approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transfor

Elephant in the Room: How Relationships Make or Break the Success of Leaders and Organizations

Posted onAuthorKieran Lamb

A systematic look at how relationships determine the success of leaders and their enterprises, along with tools to help strengthen and change them

Since time immemorial, relationships have determined the fate of leaders. But today they are more critical to success than ever. No longer can leaders count on long time horizons or sloppy competition to make up for the inefficiencies that poor relationships create. Leaders must make decisions and take actions quickly and well with others, even those with whom they share very little?perhaps not even a time zone. This new world puts relationships at the center of what leaders must understand and master to succeed.

Uses in-depth observational studies and clinical research to explore how relationships at the top of organizations work, develop, and change

Shows how to understand, strengthen, and transform these relationships, so they can withstand the most intense pressures and conflicts

Building an Innovative Learning Organization: a framework to build a smarter workforce, adapt to change, and drive growth

Posted onAuthorKieran Lamb

Institute a culture of learning to boost organizational performance and agility

What makes organizations successful? Today, most successful companies are learning organizations. Building an Innovative Learning Organization shows you how to join their ranks and bring your organization up to the head of the class. This book is a practical, actionable guide on how to boost performance, successfully manage change, and innovate more quickly. Learning organizations are composed of engaged, motivated employees who continually seek improvement, which leads to organizational agility and the ability to innovate ahead of the curve. When you encourage learning at every level, from the intern to the C suite, you gain a more highly skilled workforce with a greater ability to act in any situation.

Building an Innovative Learning Organization shows you how to create this culture in your organization, with detailed explanations, practical examples, and step-by-step instructions so you can get started right away. Written by a recognized thought leader in the training industry, this informative and insightful guide is your roadmap to a more effective organization.

You will discover how to:

  • Attract, retain, and motivate the best employees
  • Become a more innovative and agile organization
  • Create a culture of continuous self-improvement
  • Encourage learning at all levels and translate it into action

Learning and education doesn’t end at graduation—it’s a lifelong process that keeps you relevant, informed, and better able to achieve your goals. These same benefits apply at the organizational level, making the culture self-sustaining: learning organizations attract top workers, who drive the organization forward, which attracts more top workers. If you want the best people, you have to be their best option. Building an Innovative Learning Organization gives you a blueprint for building a culture of learning, for a stronger, more robust organization.

Building a Global Learning Organization: using TWI to succeed with strategic workforce expansion in the LEGO Group

Posted onAuthorKieran Lamb

Pages: 234 Size: 4.62 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 06 June, 2014
eISBN-13: 9781498700641

Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group describes how a multinational company developed a global structure for learning based on the TWI (Training Within Industry) program to create and sustain standardized work across multiple language and cultural platforms. In this book, Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of the LEGO Group worldwide Learning Organization.The book outlines the organizational and planning models used by the LEGO Group to create the internal ability to give and receive tacit skills and knowledge. Describing how and why TWI is used as the foundation for success in knowledge transfer across diverse languages and cultures, it provides step-by-step guidance on how to establish a solid organizational foundation for your own Learning Organization.Providing expert insight into the work of culture change, the book explains how to work with people to create motivation for moving to a new system of learning. It details the critical elements that made the implementation at the LEGO Group a success, identifies the stumbling blocks they encountered along the way, and explains how they were overcome. Case studies describe in detail what these efforts looked and felt like in actual application.The TWI program has long been recognized for its ability to generate results. After reading this book, you will gain valuable insight into how your organization whether large or small, national or international can integrate this timeless tool into your operating structure and your daily culture.

Agile Working and the Digital Workspace: Best Practices for Designing and Implementing Productivity

Posted onAuthorKieran Lamb

Author: Eary, John Pages: 163 Size: 2.35 MB Format: EPUB Publisher: Business Expert Press
Published: 03 October, 2018
eISBN-13: 9781947441545

Organizations are increasingly adopting new ways of working to take advantage of new digital technologies to enhance the services they can offer and become more productive. This book defines and explains the different terms that are used to describe new ways of working and identifies the benefits and limitations of different approaches.

Readers will learn about the key components of successful agile working and how a holistic approach is needed for the successful implementation of agile working. The author provides advice on the introduction of new ways of working, including preparing a robust business case, setting up an agile working program, and providing a road map. The contributions of the Internet of Things and artificial intelligence to the digital workspace and agile working are assessed.

Building a Better Business Using the Lego Serious Play Method

Posted onAuthorKieran Lamb

Author: Per Kristiansen, Robert Rasmussen. Pages: 243 Size: 2.3 MB Format: PDF Publisher: Wiley
Published: 26 June, 2014
eISBN-13: 9781118931363

Building a Better Business Using the LEGO® SERIOUS PLAY® Method delivers a creative approach to enhancing innovation and improving business performance, with the focus on unleashing play. Written by the two original Master Trainers for LEGO SERIOUS PLAY (LSP), the book outlines how LSP can develop teams, people, relationships and business . Based on the merging of play with organizational development, systems thinking and strategy development, LSP can foster improved meetings, faster innovation processes, team growth, and better communication.

The belief that everyone intends to do good and has the potential to do it is at the heart of LSP. The method nurtures the idea that everyone in an organization can contribute to discussions and outcomes. Building with LEGO bricks is a type of creative play that triggers a different kind of thought process, unleashing imagination and potential that is frequently untapped by the logical mind. The book explains this hands-on, minds-on approach, and discusses the theory as well as the practical implementation of LSP. Topics include:

  • Observation of internal and external interaction dynamics
  • Fostering a free and honest exchange of opinions
  • Suspending hierarchy for better, more effective communication
  • Facilitating change by encouraging exploration

The LEGO SERIOUS PLAY method is employed by start-ups and multinational corporations alike to maximize synergy among teams and throughout organizations. For leaders looking to boost effectiveness and see better results, Building a Better Business Using the LEGO® SERIOUS PLAY® Method is a comprehensive introduction to this creative management technique.

The Organizational Network Fieldbook: Best Practices, Techniques and Exercises to Drive Organizational Innovation and Performance

Posted onAuthorKieran Lamb

Author: Editors, Rob Cross … [et Al.]. Pages: 385 Size: 5.25 MB Format: PDF Publisher: Jossey-Bass
Published: 03 June, 2010
eISBN-13: 9780470627457

In this practical companion to the best-selling Driving Results Through Social Networks, the authors draw on their network-building activities in organizations such as ConocoPhillips, 3M, and the United States Department of Defense in order to provide a compilation of highly practical approaches to help leaders shift their focus from formal organizational structures to a better understanding of flexible networks.

Preparing for continuous quality improvement for healthcare: sustainability through functional tree structures

Posted onAuthorKieran Lamb

Author: Reza Ziaee, James Bologna. Pages: 172 Size: 4.43 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 18 November, 2014
eISBN-13: 9781466567726

This book provides a set of detailed instructions to help you construct your departmental, divisional, or organizational functional tree structure (FTS) and work towards world-class service. Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures outlines a method that will enable your organization to set a stable base for future improvements that are sustainable and create breakthrough improvements in service, quality, and costs. More importantly, the FTS method outlined in the book will provide you with the tools to build processes tailored to your customers’ specifications and standards. It will enable you to improve your department, division, and entire organization and edge ahead of your competition. The book explains why organizations steeped in process improvement need to re-evaluate and re-establish their procedures-especially if initial outcomes have not met expectations. Illustrating key concepts with examples, case studies, and flow charts, it provides you with a clear understanding of organizational functional structure and how to document current organizational and departmental functional tree structures. Describing how to identify a department’s functional deficits, shortcomings, and waste, it explains how to select the best course of action for your organization. After reading this book, you will be able to create a pictorial representation of your organization’s current functional structure and select the best course of action for achieving sustainable advancements in service, quality, and costs. The book will help to convert your managers from a people-management mentality to one of process management-transforming leaders to educators and not guards.

Insightful Quality: Beyond Continuous Improvement

Posted onAuthorKieran Lamb

Author: Victor Sower, Frank Fair Pages: 124 Size: 1.18 MB Format: EPUB Publisher: Business Expert Press
Published: 15 June, 2012
eISBN-13: 9781606492918

In order to survive and attain and maintain market leadership, organizations must engage in longer-term strategic quality activities to address radical – possibly paradigm-shifting – improvements that might affect the organization and its competitive position. Doing so requires a different way of thinking and acting by leaders and managers. This is known as insightful thinking, and this book can show you how to achieve this kind of success.

This book is about how to think differently about quality and by doing so increase the creativity, innovation, and agility of an organization and its employees as well as the awareness of new developments in the marketplace and their possible impact on the organization and its markets. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership.

Each chapter contains short case illustrations about real organizations that illustrate the main points of that chapter. It challenges leaders and managers to adopt a new way of thinking and presents thought-provoking ideas about how organizations can begin the process of charting their own paths to insight – and lasting success.

Improving patient safety: tools and strategies for quality improvement

Posted onAuthorKieran Lamb

Author: Raghav Govindarajan. Pages: 299 Size: 2.98 MB Format: PDF Publisher: Productivity Press
Published: 15 January, 2019
eISBN-13: 9781498785037

Based on the IOM’s estimate of 44,000 deaths annually, medical errors rank as the eighth leading cause of death in the U.S. Clearly medical errors are an epidemic that needs to be contained. Despite these numbers, patient safety and medical errors remain an issue for physicians and other clinicians. This book bridges the issues related to patient safety by providing clinically relevant, vignette-based description of the areas where most problems occur. Each vignette highlights a particular issue such as communication, human facturs, E.H.R., etc. and provides tools and strategies for improving quality in these areas and creating a safer environment for patients.

Healthcare Analytics for Quality and Performance Improvement

Posted onAuthorKieran Lamb

Author: Trevor L. Strome. Pages: 242 Size: 6.58 MB Format: PDF Publisher: Wiley
Published: 14 October, 2013
eISBN-13: 9781118760178

Healthcare Analytics for Quality and Performance Improvement walks your healthcare organization from relying on generic reports and dashboards to developing powerful analytic applications that drive effective decision-making throughout your organization. Renowned healthcare analytics leader Trevor Strome reveals in this groundbreaking volume the true potential of analytics to harness the vast amounts of data being generated in order to improve the decision-making ability of healthcare managers and improvement teams.

Examines how technology has impacted healthcare delivery

Discusses the challenge facing healthcare organizations: to leverage advances in both clinical and information technology to improve quality and performance while containing costs

Explores the tools and techniques to analyze and extract value from healthcare data

Demonstrates how the clinical, business, and technology components of healthcare organizations (HCOs) must work together to leverage analytics
Other industries are already taking advantage of big data. Healthcare Analytics for Quality and Performance Improvement helps the healthcare industry make the most of the precious data already at its fingertips for long-overdue quality and performance improvement.

Porter`s Five Forces – Stay ahead of the competition

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 21 Size: 1.55 MB Format: EPUB Publisher: 50 Minutes
Published: 17 September, 2015
eISBN-13: 9782806268389

Stay ahead of the competition. This book is a practical and accessible guide to understanding and implementing Porter`s five forces, providing you with the essential information and saving time.. In 50 minutes you will be able to:.

  • Understand the five forces that affect profitability and analyze each force in depth in relation to your company .
  • Analyze the intensity of the competition within an industry and how this affects your business.
  • Increase or maintain your competitive advantage according to the analysis

The Pareto Principle for Business Management: Expand your business with the 80/20 rule

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 22 Size: 1.33 MB Format: EPUB Publisher: 50 Minutes
Published: 17 August, 2015
eISBN-13: 9782806265869

Expand your business with the 80/20 rule!. This book is a practical and accessible guide to understanding and implementing Pareto`s Principle, providing you with the essential information and saving time.. In 50 minutes you will be able to:

  • Understand Pareto`s Principle and how to identify the 80/20 ratio in any area of your life or business.
  • Identify the most important 20% and focus on the main factors that result in the majority of your results.
  • Use Pareto`s Principle to manage your business more efficiently, increase revenue and get organized.

Mindfulness: The secrets to inner peace and harmony

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 27 Size: 827 KB Format: EPUB Publisher: 50 Minutes
Published: 04 January, 2018
eISBN-13: 978280800635

Change is only 50 minutes away! Find out everything you need to know about mindfulness with this straightforward guide.The tradition of mindfulness dates back centuries, but it is mired in misconceptions and misunderstandings. In reality, anyone can attain a state of mindfulness if they are prepared to work towards it, and in doing so they will unlock inner calm, a sense of perspective and greater emotional control. In this concise book, you will learn the basic techniques you need to get rid of intrusive, overwhelming thoughts and start living in the moment.In just 50 minutes you will be able to:

  • Understand what mindfulness is and how it can benefit you
  • Master the meditation, relaxation and breathing techniques that will enable you to attain a state of mindfulness
  • Start practising mindfulness every day and make it a regular part of your life

Preventing Burnout: The key to staying healthy and engaged at work

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 0 Size: 1.37 MB Format: EPUB Publisher: 50 Minutes
Published: 10 April, 2017
eISBN-13: 9782806269782

Ready to take your career to the next level? Find out everything you need to know about preventing burnout with this practical guide.Many professionals in today’s business world find themselves working increasingly long hours and even taking work home with them as they try to manage their workloads and advance in their careers. However, this commitment to their jobs can lead to stress, fatigue and ultimately burnout, which has severe and long-lasting consequences. It is therefore imperative to take control of your work-life balance before reaching this stage.In 50 minutes you will be able to:

  • Identify the warning signs of burnout in yourself and others
  • Understand the personal, work-based and emotional risk factors for professional exhaustion
  • Take steps to prevent the development of burnout before it takes hold

McKinsey 7S Framework: Boost business performance, prepare for change and implement effective strategies

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 20 Size: 752 KB Format: EPUB Publisher: 50 Minutes
Published: 02 September, 2015
eISBN-13: 9782806265920

Understand the connections within your business!. This book is a practical and accessible guide to understanding and implementing the McKinsey 7S framework, providing you with the essential information and saving time.. In 50 minutes you will be able to:

  • Understand the 7 aspects of this dynamic model.
  • Realize how these aspects are interconnected and the impact this has on your business.
  • Use the 7S framework to implement new projects and changes into your business

Six Sigma: Constantly improve your business processes

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 21 Size: 1.06 MB Format: EPUB Publisher: 50 Minutes
Published: 02 September, 2015
eISBN-13: 9782806265913

Constantly improve your business processes!. This book is a practical and accessible guide to understanding and implementing Six Sigma, providing you with the essential information and saving time.. In 50 minutes you will be able to:

  • Follow the DMAIC methodology to successfully implement Six Sigma in your company
  • Focus on the three most important factors: customers, employees and processes
  • Form a strategy that focuses on product quality improvement according to the expectations of your customers

Successful Working Environments: How to create an optimal work environment

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 0 Size: 1.47 MB Format: EPUB Publisher: 50 Minutes
Published: 28 April, 2017
eISBN-13: 9782806269799

Ready to take your career to the next level? Find out everything you need to know about the optimal work environment with this practical guide. Your working environment has a significant impact on your creativity, stress levels and wellbeing at work. This is increasingly recognised by major companies such as Google, which now favour ultra-modern office spaces and aim to show staff that their contribution is valued. A number of simple steps on both the individual and company level can foster focus, creativity and collaboration by encouraging a positive atmosphere at work. In 50 minutes you will be able to:

  • Maintain optimal brain function at work through a series of simple exercises
  • Identify and put in place the characteristics of an efficient, productive and collaborative working environment
  • Organise your own workspace to reduce stress and boost creativity and focus

The Balanced Scorecard: Turn your data into a roadmap to success

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 17 Size: 754 KB Format: EPUB Publisher: 50 Minutes
Published: 17 August, 2015
eISBN-13: 9782806265821

Turn your data into a roadmap to success!. This book is a practical and accessible guide to understanding and implementing the Balanced Scorecard, providing you with the essential information and saving time. . In 50 minutes you will be able to:

  • Evaluate company performance and management efficiency.
  • Focus on all perspectives of the business at once.
  • Successfully apply the Balanced Scorecard to your business

Leading Effective Meetings: Learn to lead meetings that get results

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 0 Size: 1.61 MB Format: EPUB Publisher: 50 Minutes
Published: 10 April, 2017
eISBN-13: 9782806289278

Ready to take your business to the next level? Find out everything you need to know about leading effective meetings with this practical guide.Meetings are a key part of office life in the 21st century, but frequently last much longer than expected and fail to lead to concrete decisions, leaving participants frustrated and demotivated. Nonetheless, thanks to careful planning, preparation and focus, it is possible to hold productive meetings with engaged participation and effective joint decision-making.In 50 minutes you will be able to:

  • Prepare effectively for any meeting by making sure you have all the necessary materials and information
  • Ensure that all participants contribute to the discussion and that time is not wasted in off-topic discussions
  • Monitor the outcome of the meeting and ensure that the decisions agreed on are implemented

Improving Your Resilience: How to bounce back from dissapointment

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 0 Size: 1.37 MB Format: EPUB Publisher: 50 Minutes
Published: 10 April, 2017
eISBN-13: 9782806289230

Ready to take your career to the next level? Find out everything you need to know about increasing your resilience with this practical guide.Although overcoming setbacks may sometimes seem impossible, every individual has the strength to continue making progress and to live a happy and fulfilling life. Since problems in life are inevitable, it is a good idea to learn how to use this inner strength and develop resilience as soon as possible.In 50 minutes you will be able to:

  • Identify sources of support in your life and learn how you can give yourself strength
  • Start making changes to become a positive and resilient employee
  • Process your suffering and start to move on

The Ishikawa Diagram: Identify problems and take action

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 22 Size: 2.04 MB Format: EPUB Publisher: 50 Minutes
Published: 17 September, 2015
eISBN-13: 9782806268426

Identify problems and take action. This book is a practical and accessible guide to understanding and implementing the Ishikawa diagram, providing you with the essential information and saving time.. In 50 minutes you will be able to:

  • Recognize the benefits of using the Ishikawa diagram for problem-solving and project management.
  • Clearly identify the root causes of a problem through brainstorming session and categorizing them according to the 5 Ms.
  • Use your findings to devise a concrete plan of action to tackle the underlying cause of the problem.

The Key to Managing Stress at Work: Say NO! to stress at work

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 20 Size: 1.07 MB Format: EPUB Publisher: 50 Minutes
Published: 17 August, 2015
eISBN-13: 9782806265890

Say NO! to stress at work. This book is a practical and accessible guide to understanding the key to managing stress at work, providing you with the essential information and saving time.. In 50 minutes you will be able to:

  • Recognize the three different reactions to stress: fighting, running away and inertia.
  • Create a neutral space where you can take a step back and analyze the situation.
  • Find the causes lying behind your stress and devise a plan to deal with future stressful situations.

Using the Myers-Briggs Type Indicator: How knowing your personality type can help you

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 0 Size: 1.51 MB Format: EPUB Publisher: 50 Minutes
Published: 10 April, 2017
eISBN-13: 9782806289148

Ready to take your career to the next level? Find out everything you need to know about the Myers-Briggs Type Indicator with this practical guide.The Myers-Briggs Type Indicator is an internationally renowned way of analysing a person’s personality type and thus learning more about how they react and think. With this comprehensive guide, you will be able to use your own profile in order to select a career that is best suited to you and understand how knowing other people’s personality types can benefit you!In 50 minutes you will be able to:

  • Learn more about the Myers-Briggs Type Indicator, its history and what exactly it does• Use your test results to your advantage both personally and professionally
  • Get an idea of the career that best suits you based on your personality type

Benchmarking: Analyze performance and adapt your procedures

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 27 Size: 2.02 MB Format: EPUB Publisher: 50 Minutes
Published: 17 September, 2015
eISBN-13: 9782806268419

Analyze performance and adapt your procedures. This book is a practical and accessible guide to understanding and implementing benchmarking, providing you with the essential information and saving time.. In 50 minutes you will be able to:.

  • Understand the different types of benchmarking and choose the best one for your company.
  • Catch up with the competition by comparing their processes to your own and identifying the best practices.
  • Use your results to make concrete improvements to your processes and procedures

Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators

Posted onAuthorKieran Lamb

Author: Patrick Lencioni. Pages: 176 Size: 1.44 MB Format: PDF Publisher: Jossey-Bass
Published: 06 May, 2005
eISBN-13: 9780787979324

In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves:

  • Are we really a team?
  • How are we currently performing?
  • Are we prepared to invest the time and energy required to be a great team?

Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.

Make it Fly!: The step-by-step guide to make any idea, project or goal take off

Posted onAuthorKieran Lamb

Author: Brigitte Cobb. Pages: 209 Size: 1.49 MB Format: PDF Publisher: Pearson Business – M.U.A.
Published: 01 October, 2013
eISBN-13: 9780273794530

Whether it’s a project at work or a dream for life, Make it Fly! is the ultimate success plan for making things happen. Its proven, step-by-step approach will make even the biggest goal achievable, giving you that vital first push and all the know-how, inspiration and practical techniques you need to see things through. Discover how to:

  • Appraise your idea to make sure if it’s really ready to fly
  • Get the planning right so you know what’s happening now and what you’re doing next
  • Hurdle all the annoying obstacles that will try to put you off course
  • Stay motivated focused by taking every step in the right way and at the right time

Stop talking about what you’re going to do, and start doing what you’re talking about. It’s time to make it fly! ‘Wow! If you’re looking for a book to help you get a dream off the ground then this is for you.

Scrum For Dummies

Posted onAuthorKieran Lamb

Author: Mark C. Layton. Pages: 411 Size: 5.82 MB Format: PDF Publisher: For Dummies
Published: 16 April, 2015
eISBN-13: 9781118905838

Practice an agile form of management to stop wasting time and money Scrum For Dummies is an easy to use guide to managing the tricky transition from a traditional project management methodology to the new and most popular agile framework. As the most efficient, successful methodology for team project management, Scrum relies on transparency, flexibility, and fluidity to deliver a final product that fulfills the needs of all stakeholders. Written in easy-to-read Dummies style, this book walks you through the core principles of Scrum and provides a roadmap for tangible implementation. The vast majority of projects go over budget, and billions of dollars are wasted every year on overruns. Put a stop to this wasteful leakage by switching to a management style that keeps all participants informed, up-to-date, and accountable. Authored by a Certified Scrum Trainer, Mark Layton, Scrum For Dummies covers the key ideas and processes behind Scrum methodologies, and presents the inner workings of the plan in an engaging and accessible format. Topics include:

  • The Scrum values, roles, artifacts, and activities that make up the principle of this methodology
  • When and how best to use Scrum
  • The differences between Scrum and other agile methodologies
  • Using Scrum for IT, finance, construction, health care, and more

The book also delves into the everyday use of Scrum, and how it can help you achieve your own personal goals outside of work. There`s a reason why scrum is quickly becoming the standard approach to project management it works! If you want to stop wasting time and start producing more effectively, Scrum For Dummies is the guide that will get you there.

Workplace Wellness that Works: 10 Steps to Infuse Well-Being and Vitality into Any Organization

Posted onAuthorKieran Lamb

Author: Laura Putnam. Pages: 351 Size: 2.05 MB Format: PDF Publisher: Wiley
Published: 08 June, 2015
eISBN-13: 9781119055730

A smarter framework for designing more effective workplace wellness programs

Workplace Wellness That Works provides a fresh perspective on how to promote employee well-being in the workplace. In addressing the interconnectivity between wellness and organizational culture, this book shows you how to integrate wellness into your existing employee development strategy in more creative, humane, and effective ways. Based on the latest research and backed by real-world examples and case studies, this guide provides employers with the tools they need to start making a difference in their employees’ health and happiness, and promoting an overall culture of well-being throughout the organization. You’ll find concrete, actionable advice for tackling the massive obstacle of behavioral change, and learn how to design and implement an approach that can most benefit your organization.

Promoting wellness is a good idea. Giving employees the inspiration and tools they need to make changes in their lifestyles is a great idea. But the billion-dollar question is: what do they want, what do they need, and how do we implement programs to help them without causing more harm than good? Workplace Wellness That Works shows you how to assess your organization’s needs and craft a plan that actually benefits employees.

  • Build an effective platform for well-being
  • Empower employees to make better choices
  • Design and deliver the strategy that your organization needs
  • Drive quantifiable change through more creative implementation

Today’s worksite wellness industry represents a miasma of competing trends, making it nearly impossible to come away with tangible solutions for real-world implementation. Harnessing a broader learning and development framework, Workplace Wellness That Works skips the fads and shows you how to design a smarter strategy that truly makes a difference in employees’ lives and your company’s bottom line.

The Five Dysfunctions of a Team: A Leadership Fable

Posted onAuthorKieran Lamb

Author: Patrick Lencioni. Pages: 242 Size: 2.52 MB Format: PDF Publisher: Jossey-Bass
Published: 18 April, 2007
eISBN-13: 9780787962807

In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight. Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

Humble Leadership: The Power of Relationships, Openness, and Trust

Posted onAuthorKieran Lamb

Author: Edgar H. Schein, Peter Schein. Pages: 142 Size: 1.47 MB Format: EPUB Publisher: Berrett-Koehler Publishers
Published: 14 August, 2018
eISBN-13: 9781523095407

The more traditional forms of leadership that are based on static hierarchies and professional distance between leaders and followers are growing increasingly outdated and ineffective. As organizations face more complex interdependent tasks, leadership must become more personal in order to insure open trusting communication that will make more collaborative problem solving and innovation possible. Without open and trusting communications throughout organizations, they will continue to face the productivity and quality problems that result from reward systems that emphasize individual competition and “climbing the corporate ladder”. Authors Edgar Schein and Peter Schein recognize this reality and call for a reimagined form of leadership that coincides with emerging trends of relationship building, complex group work, diverse workforces, and cultures in which everyone feels psychologically safe. Humble Leadership calls for “here and now” humility based on a deeper understanding of the constantly evolving complexities of interpersonal, group and intergroup relationships that require shifting our focus towards the process of group dynamics and collaboration. Humble Leadership at all levels and in all working groups will be the key to achieving the creativity, adaptiveness, and agility that organizations will need to survive and grow.

Build It: The Rebel Playbook for World Class Employee Engagement

Posted onAuthorKieran Lamb

Author: Glenn Elliott, Debra Corey. Pages: 272 Size: 3.55 MB Format: PDF Publisher: Wiley
Published: 29 January, 2018
eISBN-13: 9781119390084

The old way of treating people at work has failed. Only 30% of employees are engaged in their jobs, and in this fast-paced world that’s just not enough. The world’s best companies understand this, and have been quietly treating people differently for nearly two decades.

Now you can learn their secrets and discover The Engagement Bridge™ model, proven to build bottom line value for companies through sustainable employee engagement.

Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service and, hands-down, beat the competition. These companies outperform and disrupt their markets. They break the rules of traditional HR, they rebel against the status quo.

Build it has found these rebels and the rulebreakers. From small startups to global powerhouses, this book shows that courage, commitment and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader.

The book follows the clear and proven Engagement Bridge™ model, developed from working with thousands of leading companies worldwide on their own employee engagement journeys. The practical model highlights the areas that leaders need to examine in order to build a highly engaged company culture and provides a framework for success.

Build it is packed with exclusive tips, tools brand case studies from HR rebels including Brewdog, Virgin, LinkedIn, Atlassian, Zappos, Buffer, American Express, VayerMedia and many more. Readers will learn:

  • How employee engagement helps companies perform.
  • The key factors that drive engagement, and how they work together.
  • What the world’s most rebellious companies have done to break the rules of traditional HR and improve engagement.
  • How to implement The Engagement BridgeTM model to boost productivity, innovation and better decision making.

Unique in this category, Build it is written from two sharply different perspectives.

Glenn Elliott is a multi-award winning Entrepreneur of the Year, CEO and growth investor. He talks candidly about the mistakes and missteps he has made whilst building Reward Gateway into a $500m category leader in employee engagement technology.

Debra Corey brings 30 years experience in senior level HR roles at global companies such as Gap, Quintiles, Honeywell and Merlin Entertainments. She shares the practical tools and case studies that can kickstart your employee engagement plan, bringing her own pragmatic and engaging style to each situation.

Professional Burnout

Posted onAuthorKieran Lamb

Author: Edited By Wilmar B. Schaufeli, Christina Maslach, Tadeusz Marek. Pages: 313 Size: 309.33 MB Format: PDF Publisher: Routledge Ltd
Published: 26 June, 2017
eISBN-13: 9781315227979

A rapidly growing number of people experience psychological strain at their workplace. In almost all industrialized countries, absenteeism and turnover rates increase, and an increasing amount of workers receive disablement benefits because of psychological problems. This book, first published in 1993, concentrates on a specific kind of occupational stress: burnout, the depletion of energy resources as a result of continuous emotional demands of the job.

This volume presents theoretical perspectives that had been developed in the United States and Europe, discusses methodological issues, and examines organisational contexts. Written by an international group of leading scholars, this book will be of interest to students of both psychology and human resource management.

Management and Organisational Behaviour, 11th ed.

Posted onAuthorKieran Lamb

Author: Laurie J. Mullins With Gill Christy. Pages: 681 Size: 16.74 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 17 February, 2016
eISBN-13: 9781292088518

Laurie Mullins’s Management & Organisational Behaviour is the essential guide to OB for students today. Over half a million students have used this engaging and practically focused book as their introduction to the world of management and organisational behaviour, and it continues to evolve and improve to serve the needs of modern students. Using both theory and practical, real-world examples, the textbook considers how organisational performance can be improved through effective management of people. This unique approach to the subject enables students to relate Organisational Behaviour to Management in the broader social and cultural contexts. This fully updated new edition incorporates new content and a streamlined structure to deliver the best possible learning experience. Key features include:

  • Expanded Personal Skills and Employability sections as well as 5 new end of chapter exercises and an end of book review to help you to develop your social and work-based skills in preparation for life after study.
  • New and revised management and OB in action case studies help to place the theory of management and organisational behaviour in the context of everyday organisational practice.
  • New and revised end of chapter case studies provide a deeper insight into a wide variety of organisations in the UK and around the world.
  • New Academic Viewpoint features in each part links to relevant research for a deeper understanding of the topics discussed.

Management and Organisational Behaviour will appeal to students at undergraduate level or on related professional courses, as well as to graduates and professionals aspiring to management positions. This bible of Organisational Behaviour is the perfect resource for students from all backgrounds – Management starts with Mullins!

Lean Six Sigma For Dummies

Posted onAuthorKieran Lamb

Author: By John Morgan And Martin Brenig-Jones. Pages: 371 Size: 6.26 MB Format: PDF Publisher: For Dummies
Published: 08 October, 2015
eISBN-13: 9781119073802

Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered “yes,” you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business. The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation and everything in between.

  • Gives you plain-English explanations of complicated jargon
  • Serves as a useful tool for businesspeople looking to make their organisation more effective
  • Helps you achieve goals with ease and confidence
  • Provides useful hands-on checklists

Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

Lean Six Sigma Business Transformation For Dummies

Posted onAuthorKieran Lamb

Author: By Roger Burghall, Vince Grant, John Morgan. Pages: 332 Size: 20.27 MB Format: PDF Publisher: For Dummies
Published: 31 July, 2014
eISBN-13: 9781118844885

Use Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations. In this new book, the team that bought you Lean Six Sigma For Dummies shows you how to take Lean Six Sigma to the next level and manage continual change in your organization. You`ll learn to design a roadmap for transformation that`s tailored to your business objectives; develop and implement processes that eliminate waste and variation across the company; synchronize your supply chain; and successfully deploy Lean Six Sigma over time. Lean Six Sigma Business Transformation For Dummies shows you how to:

  • Define your transformation objectives and create a bespoke `Transformation Charter` for your organization.
  • Assess your company`s readiness for transformation.
  • Establish a `Transformation Governance System` to help you manage the transformation programme effectively.
  • Bring your people with you! Plan and achieve the cultural change needed to make the transformation process successful.
  • Join up the dots between planning and effective execution with Strategy Deployment.
  • Deploy a `Continuous Improvement` toolkit to achieve everyday operational excellence.
  • Sustain the transformation programme and widen the scope across the organization (including deploying to the supply chain).
  • Adopt a `Capability Maturity Approach` to drive business improvement – recognizing that change is a continuous transformational journey, just as pioneers like Toyota have done.
  • Use a range of Lean Six Sigma Tools – using the right tools, at the right time (and in the right order!) enables continuous improvement by eliminating waste and process variation.

Lean For Dummies

Posted onAuthorKieran Lamb

Author: By Natalie Sayer And Bruce Williams. Pages: 411 Size: 17.24 MB Format: PDF Publisher: For Dummies
Published: 01 March, 2012
eISBN-13: 9781118224465

Take charge and engage your enterprise in a Lean transformation Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you`re already using Lean, but you need to get up to speed. Lean For Dummies shows you how to do more with less and create an enterprise that embraces change. In plain-English, this friendly guide explores the general overview of Lean, how flow and the value stream works, and the best ways to apply Lean to your enterprise. This revised edition includes the latest tools, advice, and information that can be used by everyone — from major corporations to small business, from non-profits and hospitals to manufacturers and service corporations. In addition, it takes a look at the successes and failures of earlier Lean pioneers — including Toyota, the inventors of Lean — and offer case studies and hands-on advice.

  • The latest on the Six Sigma and Lean movements
  • The role of technology and the expanding
  • Lean toolbox Case studies enhance the material

Lean For Dummies gives today`s business owners and upper level management in companies of all sizes and in all industries, the tools and information they need to streamline process and operate more efficiently.

The NLP Cookbook: 50 Life Enhancing NLP Techniques for Coaches, Therapists and Trainers

Posted onAuthorKieran Lamb

Author: Fran Burgess Pages: 258 Size: 4.01 MB Format: EPUB Publisher: Crown House Publishing
Published: 16 November, 2011
eISBN-13: 9781845908423

The NLP Cookbook is a veritable smorgasbord of NLP and related techniques gleaned from some of the greatest names in the field and adapted to provide an encyclopaedic resource for all therapists, coaches, change agents or health professionals.Fran Burgess uses the metaphor of cooking to describe the process of bringing together the best ingredients in NLP and selecting them carefully in order to produce some mouth watering results. The recipes are grouped into sections depending on their purpose. Quite a few focus on how to shift state, with some of these targeting specific states like acceptance and anxiety. These are followed by recipes that seek to develop behaviours and skills, and others that address beliefs and identity. There is then a wide range to choose from which deal with goals, relationships and the process of change.The beauty is that most of them can be used time and again for different circumstances and contexts, so they never wear out. Each recipe is prefaced by an introduction, giving you some background to its source and evolution. You are provided with its ingredients, should you be interested in its engineering, plus timings and materials required, and if it is suitable for working solo, or with a partner. Novice cooks can follow the recipes slavishly whereas those with more experience can adapt a recipe, adding a little something here, removing a little something there. This is not magic. They understand the chemistry that underpins the cooking process. They know what happens when you put this with that, now or later.

NLP Business Masterclass: Driving peak performance with NLP

Posted onAuthorKieran Lamb

Author: David Molden. Pages: 353 Size: 4 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 09 May, 2007
eISBN-13: 9781408250327

Companies today stand or fall, not by the efficiency of their processes and systems, but by the talent of their people. By using the techniques of NLP you can develop talent and achieve success. This is the popular but definitive book of NLP for people who want to make exceptional progress for their organisations. It demystifies NLP and relates the theories and principles to current business challenges. Its practical techniques, methods, and examples drawn from leading practitioners in the field, ensures you can implement this straight into your everyday working life. NLP Business Masterclass takes the applications of NLP in business beyond simple everyday techniques, to consider the bigger challenges facing organisations today including:

  • How do you get the best from your people?
  • What`s the best way of organising teams?
  • How can NLP help us to motivate people?
  • What about incentives and rewards for employees?
  • How do you change a culture and keep it alive?
  • How can NLP help my people to become more committed and responsible?
  • How can NLP help to develop leadership?

You can learn more about NLP. Or you can have the Masterclass.

Me, Myself, My Team – revised edition: How to be an effective team player using NLP

Posted onAuthorKieran Lamb

Author: Angus McLeod Pages: 119 Size: 776 KB Format: EPUB Publisher: Crown House Publishing
Published: 04 December, 2006
eISBN-13: 978184590538

Me, Myself, My Team brings you effective strategies to improve your team s communication and motivation, discover new perceptions and begin new courses of action. Full of practical ideas, this exceptional book demonstrates how team playing achieves the best results.

Making Your words Work: Using NLP to Improve Communication, Learning and Behaviour

Posted onAuthorKieran Lamb

Author: Terry Mahony Pages: 168 Size: 1.76 MB Format: EPUB Publisher: Crown House Publishing
Published: 08 May, 2007
eISBN-13: 9781845905347

The first book to focus on the application of language models for classroom management, Making Your Words Work offers a large repertoire of linguistic approaches to improve communication between teacher and pupil. It provides a robust rationale of the causes of anxiety and dysfunctional behaviour. It covers the latest developments in effective teaching through the modification of language use.

How to Manage with NLP

Posted onAuthorKieran Lamb

Author: By David Molden. Pages: 265 Size: 5.52 MB Format: PDF Publisher: Prentice Hall – M.U.A.
Published: 03 January, 2011
eISBN-13: 9780273745709

With NLP you can achieve even greater success as a manager. Whether you need to improve your communication, develop your strategic planning or nurture your creative thinking, NLP gives you the tools to dramatically improve your performance as a manager or a leader. NLP has been used for years to help busy managers and leaders all over the world boost their communication skills and get the best out of their teams, time after time. Now it’s your turn to discover the most effective tool for managers on the planet. Inside you’ll discover how to: .. Develop trust, rapport and credibility with your team and clients .. Handle every managerial challenge effectively .. Develop long-lasting relationships that will take you and your team from strength to strength Now in its third edition How to Manage with NLP contains all the background, concepts and techniques you’ll ever need along with practical exercises to ensure you get develop a thorough grounding and understanding. Are you ready to be amazed and amazing? Read on! “This is a ‘must have’ book for any leader interested in improving their capabilities in engaging with people, teambuilding and managing change.”

How to coach with NLP

Posted onAuthorKieran Lamb

Author: Robbie Steinhouse. Pages: 289 Size: 3.68 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 15 June, 2010
eISBN-13: 9780273755456

Improve your ability to understand, interact and communicate with others using the skills of coaching and NLP. This practical book contains easy to follow models, numerous real-life examples, a unique NLP based six-session coaching model and a unique section on the use of Hypnosis — an important NLP tool.

Change Your Business with NLP Powerful tools to improve your organisation`s performance and get results

Posted onAuthorKieran Lamb

Author: Lindsey Agness. Pages: 345 Size: 1.32 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 15 January, 2011
eISBN-13: 9780857081247

Transform the way your business works. Neuro-Linguistic Programming (NLP) techniques can be applied to all business challenges. As a leader or manager in either the public or private sectors, whatever your industry or size of organisation, you can use NLP to improve your business by changing the mindsets of everyone you work with. When tailored for practical business application, NLP can help you to identify and deliver efficiencies, hold onto clients in the midst of increasing competition, improve morale and increase organisational performance and results. Change Your Business With NLP is the first genuinely practical guide for managers, showing how to use NLP techniques to overcome specific business problems. You will learn how to:

  • Improve your results as a leader
  • Build an exceptional team
  • Manage change more effectively
  • Change your organisation`s culture
  • Create more effective client and customer relationships
  • Transform your presentation skills Increase the overall performance of your business

Bestselling author Lindsey Agness, an international change management consultant and certified trainer of NLP, uses step-by-step techniques and a broad range of case studies to show you that NLP can deliver measurable results in business.

Business NLP For Dummies

Posted onAuthorKieran Lamb

Author: By Lynne Cooper. Pages: 379 Size: 3.95 MB Format: PDF Publisher: For Dummies
Published: 03 December, 2008
eISBN-13: 9780470721049

Achieve business success with Neuro-linguistic Programming People around the globe use NLP to improve their communication skills, build rapport, make positive changes, and accomplish their goals. When used in a business context, NLP techniques can transform both your own and your team`s performances. This practical guide to NLP at work will help you increase your flexibility, become more influential, and achieve professional success, whatever your career.

  • Use NLP techniques in the workplace – overcome barriers to success and develop a winning mindset
  • Build effective working relationships – improve your communication skills and create rapport with your colleagues
  • Lead people to perform – enhance your ability to inspire peak performance
  • Make changes that drive success – set and achieve ambitious goals

Brilliant NLP, 3rd ed.

Posted onAuthorKieran Lamb

Author: Molden, David, Pat Hutchinson Pages: 254 Size: 2.4 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 26 December, 2014
eISBN-13: 9781292084244

Master the tools of NLP and become more effective, more efficient, more powerful and more successful

NLP will provide powerful tools and techniques to help you make positive changes in your life.

Brilliant NLP: Manage your emotions, think clearly and enjoy life, 3rd ed.

Posted onAuthorKieran Lamb

Author: David Molden And Pat Hutchinson. Pages: 257 Size: 4.69 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 01 June, 2012
eISBN-13: 9780273778776

Master the tools of NLP and become more effective, more efficient, more powerful and more successful. NLP can provide powerful tools and techniques to help you make positive changes in your life. This bookclearly explains how NLP works and includes plenty of exercises to help you put the theory intro practice. This new edition gives you everything you need to know about NLP and how to do it – with more tips, examples, techniques and insights to show how NLP can work for you. Brilliant outcomes: – Understand and master NLP step by step – Discover how to apply NLP to your life, right now – Change your thinking; change your life.

Mindfulness at Work For Dummies

Posted onAuthorKieran Lamb

Author: By Shamash Alidina And Juliet Adams. Pages: 399 Size: 8.66 MB Format: PDF Publisher: For Dummies
Published: 28 March, 2014
eISBN-13: 9781118727904

Master your mind, manage stress and boost your productivity! Mindfulness at Work For Dummies provides essential guidance for employees at all levels of an organization who are seeking more focus and clarity in their work. It explains how mindfulness can help employers wishing to implement mindful practices into the workplace, and provides leaders and mentors within an organization with the tools they need to become more effective leaders and coaches. The audio download contains guided mindfulness exercises and meditations suited to workplace scenarios, a core feature of mindfulness programmes. Mindfulness at Work For Dummies includes: An introduction to mindfulness, and how it can help improve working behaviour An explanation of how the brain retains new mindful working patterns…with a bit of practice! Useful tips on incorporating mindfulness into your working day How organisations can benefit from implementing mindful approaches to work Guidance for leaders on how mindfulness can help develop their leadership qualities

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

Posted onAuthorKieran Lamb

Author: Gerald J. Langley … [et Al.]. Pages: 515 Size: 2.53 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 13 May, 2009
eISBN-13: 9780470430880

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

Resonate: Present Visual Stories that Transform Audiences

Posted onAuthorKieran Lamb

Author: Nancy Duarte. Pages: 276 Size: 46.31 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 27 September, 2010
eISBN-13: 978111801487

Reveals the underlying story form of all great presentations that will not only create impact, but will move people to action Presentations are meant to inform, inspire, and persuade audiences. So why then do so many audiences leave feeling like they`ve wasted their time? All too often, presentations don`t resonate with the audience and move them to transformative action. Just as the author`s first book helped presenters become visual communicators, Resonate helps you make a strong connection with your audience and lead them to purposeful action. The author`s approach is simple: building a presentation today is a bit like writing a documentary. Using this approach, you`ll convey your content with passion, persuasion, and impact. Author has a proven track record, including having created the slides in Al Gore`s Oscar-winning An Inconvenient Truth Focuses on content development methodologies that are not only fundamental but will move people to action Upends the usual paradigm by making the audience the hero and the presenter the mentor Shows how to use story techniques of conflict and resolution Presentations don`t have to be boring ordeals. You can make them fun, exciting, and full of meaning. Leave your audiences energized and ready to take action with Resonate .

Ideas Are Free

Posted onAuthorKieran Lamb

Author: Robinson, Alan G, Dean M. Schroeder Schroeder, Dean M. Pages: 255 Size: 1.07 MB Format: PDF Publisher: Berrett-Koehler Publishers
Published: 09 January, 2006
eISBN-13: 9781605090177

The fact is, because they’re the ones doing the day-to-day work, front-line employees see a great many problems and opportunities that their managers don’t. But most organisations do very poorly at tapping into this extraordinary potential source of revenue-enhancing and savings-generating ideas.

Drawing on extensive research and experience in more than 300 organisations around the world, Alan Robinson and Dean Schroeder show precisely how to take advantage of the virtually free, perpetually renewable resource of employee ideas.

True excellence and sustainable competitive advantage—in every area, from productivity, to responsiveness, keeping costs low, quality and service delivery—is only possible with the attention to detail that comes from getting and implementing large numbers of ideas from employees.

Business Storytelling For Dummies

Posted onAuthorKieran Lamb

Author: By Karen Dietz, Phd And Lori L. Silverman. Pages: 387 Size: 12.24 MB Format: PDF Publisher: For Dummies
Published: 12 April, 2013
eISBN-13: 978111873028

Use storytelling to influence people and move them to action Need to get your point across? Get staff on board with change? Foster collaboration? Increase sales? Strengthen employee engagement? Build customer loyalty? Drive innovation and creativity? Capture best practices? Align people around a goal? Grow your business? Business Storytelling For Dummies can help you do this and more.

  • Expert advice with real-world examples
  • Proven case studies, tips, and templates
  • How to get results by capturing, crafting, telling stories, and more

The Mediation Process: Practical Strategies for Resolving Conflict, 4th ed.

Posted onAuthorKieran Lamb

Author: Christopher W. Moore. Pages: 707 Size: 3.96 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 28 April, 2014
eISBN-13: 9781118419748

This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful “how to” approach to resolving disputes at various stages of development and resolution. Its case studies present a range of successful applications of mediation (interpersonal, child custody and divorce, commercial, business, organizational, public policy, environmental, intercultural and international) and strategies for intervention. The book is written for both beginning and experienced practitioners.

The Promise of Mediation: The Transformative Approach to Conflict, 2nd ed.

Posted onAuthorKieran Lamb

Author: Robert A. Baruch Bush, Joseph P. Folger. Pages: 305 Size: 1.14 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 10 November, 2004
eISBN-13: 9780787976743

The award-winning first edition of “The Promise of Mediation”, published ten years ago, is a landmark classic that changed the field`s understanding of the theory and practice of conflict intervention. That volume first articulated the `transformative model` of mediation, which greatly humanized the vision of how the mediation process could help parties in conflict. In the past decade, the transformative model has proved itself and gained increasing acceptance. It is now being used in such diverse arenas as workplace, community, family, organizational, and public policy conflicts, among others. In this new edition, the authors draw on a decade of work in theory development, training, practice, research, and assessment to present a thoroughly revised and updated account of the transformative model of mediation and its practical application, including a compelling description of how the field has moved toward increasing acceptance of the transformative model; a new and clearer presentation of the theory and practices of transformative mediation, with many concrete examples; a new case study that provides a vivid picture of the model in practice, with a commentary full of new information about how to use it effectively; clarifications of common misconceptions about the model; and, a vision for the future that shows how the model can coexist with other approaches and where the `market` for transformative mediation is emerging. This volume is a foundational resource on transformative practice, for both readers of the first edition and new readers – including mediators, facilitators, lawyers, administrators, human resource professionals, policymakers, and conflict resolution researchers and educators. More generally, this book will strike a chord with anyone interested in humanizing our social institutions and building on a relational vision of society.

Mediating Dangerously: The Frontiers of Conflict Resolution

Posted onAuthorKieran Lamb

Author: Kenneth Cloke. Pages: 269 Size: 1.59 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 20 June, 2001
eISBN-13: 9780787959296

Sometimes it`s necessary to push beyond the usual limits of the mediation process to achieve deeper and more lasting change. “Mediating Dangerously” shows how to reach beyond technical and traditional intervention to the outer edges and dark places of dispute resolution, where risk taking is essential and fundamental change is the desired result. It means opening wounds and looking beneath the surface, challenging comfortable assumptions, and exploring dangerous issues such as dishonesty, denial, apathy, domestic violence, grief, war, and slavery in order to reach a deeper level of transformational change. “Mediating Dangerously” shows conflict resolution professionals how to advance beyond the traditional steps, procedures, and techniques of mediation to unveil its invisible heart and soul and to reveal the subtle and sensitive engine that drives the process of personal and organizational transformation. This book is a major new contribution to the literature of conflict resolution that will inspire and educate professionals in the field for years to come.

Beyond Neutrality: Confronting the Crisis in Conflict Resolution

Posted onAuthorKieran Lamb

Author: Bernard S. Mayer. Pages: 334 Size: 917 KB Format: PDF Publisher: Jossey Bass Ltd
Published: 13 May, 2004
eISBN-13: 9780787974060

In this thought-provoking, passionately written book, Bernard Mayer an internationally acclaimed leader in the field dares practitioners to ask the hard questions about alternative dispute resolution.

  • What`s wrong with conflict resolution?
  • Why aren`t more individuals and organizations using conflict resolution when they have a problem?
  • Why doesn`t the public know more about it?
  • What are the limits of conflict resolution?
  • When does conflict resolution work and when does it not?

Offering a committed practitioner`s critique of the profession of mediation, arbitration, and alternative dispute resolution, Beyond Neutrality focuses on the current crisis in the field of conflict resolution and offers a pragmatic response.

The Checklist Manifesto

Posted onAuthorKieran Lamb

Author: Atul Gawande. Pages: 223 Size: 751 KB Format: PDF Publisher: Profile Books Ltd
Published: 10 February, 2010
eISBN-13: 9781847651877

The bestselling author of “Better” and “Complications” explores the significance of the lowly checklist, and how it has revolutionised medical practice and saved lives. Today we find ourselves in possession of stupendous know-how, which we willingly place in the hands of the most highly skilled and hardworking people. Yet avoidable failures are common, and the reason is simple: the volume and complexity of our knowledge has exceeded our ability to consistently deliver it to people – correctly, safely or efficiently. Atul Gawande makes a compelling argument for the checklist, which he believes to be the most promising strategy in surmounting failure. He looks at how the checklist has allowed pilots to fly airplanes with more power and range than possible before; and how taking this idea to the complicated world of surgery produced a 90-second checklist that reduced surgical deaths and complications in eight hospitals around the world by more than one-third. Along the way, he will show how checklists (which cost next to nothing) actually work, and why some make matters worse while others make matters better. “The Checklist Manifesto” is a fascinating exploration on the nature of complexity in our lives – and how we can best overcome it.

The Idea-Driven Organization

Posted onAuthorKieran Lamb

Author: Alan G. Robinson, Dean M. Schroeder. Pages: 138 Size: 2.46 MB Format: EPUB Publisher: Berrett-Koehler Publishers
Published: 31 March, 2014
eISBN-13: 9781626561250

Most companies, if they solicit employee ideas at all, essentially just set up a suggestion box, which employees know from experience is where ideas go to die. So nothing happens. But innovation is not an option – it’s the key to survival. And innovation needs new ideas. So where are those ideas going to come from? Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact. Robinson and Schroeder explain how leaders can build the kind of idea-driven company capable of implementing 50 to 100 or more ideas per employee per year. Drawing on their work with companies world-wide, they show what’s needed to put together a management team open to grassroots innovation and describe the strategies, policies, and practices that encourage – and those that discourage – employee ideas. They detail exactly how high-performing idea processes work and how to design one customized for your organization – including advice for teaching people how to come up with new ideas. The best ideas may come from the bottom, but they have to be systematically solicited from the top.

Summary The Idea-Driven Organization – Review and Analysis of Robinson and Schroeder’s Book

Posted onAuthorKieran Lamb

Author: Businessnews Publishing Pages: 25 Size: 1.35 MB Format: EPUB Publisher: Must Read Summaries
Published: 01 July, 2015
eISBN-13: 9782511036068

The must-read summary of Alan Robinson and Dean Schroeder`s book: “”The Idea-Driven Organization””.This complete summary of the ideas from Alan Robinson and Dean Schroeder`s book “”The Idea-Driven Organization”” details how the best ideas to improve a business often come from the front-line. According to Robinson and Schroeder, you should listen to these ideas and apply them. This is exactly what an idea-driven organisation does. For this concept to work, organisations must have systems in place to push and pull these ideas.There are five steps to building an idea-driven organisation:1. Understand the power of front-line ideas2. Realise this needs different leadership3. Align your strategy and management4. Implement your front-line idea system5. Use these ideas to innovateAdded-value of this summary:

  • Save time
  • Understand the power of front-line ideas
  • Build an idea-driven organisation and benefit from innovative ideas

To learn more, read ”The Idea-Driven Organization’ and start listening to those that know your business the best!

Problem Solving for Healthcare Workers

Posted onAuthorKieran Lamb

Author: John Michael Collins. Pages: 267 Size: 2.12 MB Format: PDF Publisher: Productivity Press
Published: 02 January, 2018
eISBN-13: 9780203728727

While most healthcare facilities have an extremely high success rate at the most challenging lifesaving work and we all know of friends and relatives who have had supreme care, mistakes are still made and patients’ lives have been put at risk and lost.

How often have we heard politicians say after some disastrous report, “Lessons must be learned”, but what does this really mean. Will responsible parties carry out a careful cause and effect analysis and methodically get to the root causes of the problem? Will sufficient steps be taken to permanently eradicate those causes and provide a permanent solution so that the problem will not reoccur? This is what is done in the aviation industry with the result that air travel is very safe. The low accident rate is achieved by studying the causes and using the methods of continuous improvement explained in this book. These methods are now becoming better known in the medical profession have been recommended in recent reports but are perhaps misunderstood at operational levels.

This book is a basic level manual for those who have never been involved in any form of quality improvement project and is also suitable as a refresher for anyone wishing to familiarize themselves with the various techniques discussed. The aim of this book is to explain what continuous improvement is and why it’s needed; explain how individual departments can explain how and why continuous improvement is important, and helps readers recognize quality control methods in their own workplace and understand how to contribute to existing continuous improvement activities. While many of the case studies and examples are from the NHS, the author includes similar examples from around the world.

Perfect phrases for setting performance goals, 2nd ed.

Posted onAuthorKieran Lamb

Author: Douglas Max, Robert Bacal. Pages: 209 Size: 936 KB Format: PDF Publisher: McGraw-Hill USA
Published: 20 November, 2010
eISBN-13: 9780071759335

This title presents the right phrase for every situation…Every time. “Perfect Phrases for Setting Performance Goals” provides hundreds of precisely worded future performance goals. You can put them to use for virtually any purpose, from sales and profit goals, quality and productivity goals, and on-time performance personal development goals. Learn the most effective language for: focus your people on the most important parts of their jobs; clearly communicate your expectations; align employee goals with organizational priorities; improve productivity and morale in the workplace; reduce disagreements during performance reviews; and, raise the bar for performance.

When the State Meets the Street: Public Service and Moral Agency

Posted onAuthorKieran Lamb

Author: Bernardo Zacka Pages: 353 Size: 2.88 MB Format: PDF Publisher: Harvard University Press
Published: 18 September, 2017
eISBN-13: 9780674981423

One of Nesta’s 8 best books on innovation in which Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives.

The Art of Followership: How Great Followers Create Great Leaders and Organizations

Posted onAuthorKieran Lamb

Author: Editors, Ronald E. Riggio, Ira Chaleff, Jean Lipman-Blumen ; Foreword By James Macgregor Burns. Pages: 418 Size: 1.52 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 07 January, 2008
eISBN-13: 9780470186411

The Art of Followership puts dynamic leader-follower interaction at the forefront of discussion. It examines the multiple roles followers play and their often complex relationship to leaders. With contributions from leading scholars and practitioners from the burgeoning field of leadership/followership studies, this groundbreaking book outlines how followers contribute to effective leadership and to organizations overall. Drawing from various disciplines from philosophy, to psychology and management, to education the book defines followership and its myriad meanings. The Art of Followership explores the practice and research that promote positive followership and reveals the part that followers play in setting the standards and formulating the culture and policies of the group. The contributors include new models of followership and explore fresh perspectives on the contributions that followers make to groups, organizations, societies, and leaders. The book also explores the most current research on followership and includes insights and perspectives on the future of leader-follower relationships.

Leadership is Half the Story: A Fresh Look at Followership, Leadership, and Collaboration

Posted onAuthorKieran Lamb

Author: Marc Hurwitz Pages: 290 Size: 3.78 MB Format: PDF Publisher: University Of Toronto Press – M.U.A
Published: 03 February, 2015
eISBN-13: 9781442622395

Can you imagine a choreographer only training one dancer to lead while his or her partner sits in the lobby staring at the wall? Yet we do this all the time in organizations. Half the partnership is missing.. Leadership is Half the Story introduces the first model to seamlessly integrate leadership, followership, and partnerships. This research-backed, field-tested book contributes many new ideas and practical advice for everyone in an organization ndash; from CEO to HR director to front-line manager to consultant.. All of us lead, not just those with the formal title. All of us follow, not just front-line staff. In great collaborations, one moment we are leading and then we flip to following; in other words, the relationship between leadership and followership is dynamic, context-specific, and ever-evolving. This empowering perspective opens up leadership to everyone, normalizes followership, and enables more productive and innovative collaborations. Candid discussions about both roles allow for better coaching, mentoring, skill development, and interpersonal agility, and result in stronger teams.

Followership: What It Takes to Lead

Posted onAuthorKieran Lamb

Author: James Shindler, James Schindler Pages: 83 Size: 1.14 MB Format: EPUB Publisher: Business Expert Press
Published: 18 November, 2014
eISBN-13: 9781606497333

Every leader is also a follower. Both good leaders and good followers exhibit many of the same characteristics. Both think for themselves, both are active in the leadership process, and both exhibit positive energy. Traditionally, leadership classes and leadership development programs devote little time and attention to developing effective follower skills because most organizational leaders erroneously assume that employees know how to follow. This book takes a look at both current leadership and followership theories and describes how to apply them in an organizational setting. The book also provides an overview of what it means to be a good follower and provides a roadmap of how to develop followership skills that can easily be translated to leadership skills as the need arises. Generally, there is a negative connotation of the term followership due to a lack of understanding of the topic of followership. This lack of understanding has frequently caused leaders to overlook followership as a necessary part of a successful organization. Increasing awareness of followership processes within the organizational context will lead to improved leadership and improved organizational performance. This book will aid in the development of those great followers who are great employees who in-turn will possess the skills necessary to become great leaders. This book is intended for a broad audience including both students and practitioners of Leadership.

Capitalism without Capital: The Rise of the Intangible Economy

Posted onAuthorKieran Lamb

Author: Haskel, Jonathan;westlake, Stian Pages: 316 Size: 2.46 MB Format: EPUB Publisher: Princeton University Press – M.U.A
Published: 29 November, 2017
eISBN-13: 9781400888320

Presents three possible scenarios for what the future of an intangible world might be like, and by outlining how managers, investors, and policymakers can exploit the characteristics of an intangible age to grow their businesses, portfolios, and economies.  This book from Nesta’s 8 of the best books on innovation reading list reports how early in the twenty-first century, a quiet revolution occurred. For the first time, the major developed economies began to invest more in intangible assets, like design, branding, R&D, and software, than in tangible assets, like machinery, buildings, and computers. For all sorts of businesses, from tech firms and pharma companies to coffee shops and gyms, the ability to deploy assets that one can neither see nor touch is increasingly the main source of long-term success. It shows that the growing importance of intangible assets has also played a role in some of the big economic changes of the last decade. The rise of intangible investment is, Jonathan Haskel and Stian Westlake argue, an underappreciated cause of phenomena from economic inequality to stagnating productivity.

Positive Psychology and Change

Posted onAuthorKieran Lamb

Author: Sarah Lewis. Pages: 272 Size: 2.47 MB Format: PDF Publisher: Wiley-Blackwell
Published: 04 March, 2016
eISBN-13: 9781118793848

Positive Psychology and Change explores how areas of positive psychology such as strengths, flow, and psychological capital can be applied to the everyday challenges of leading a dynamic and adaptive work community, and how collaborative group approaches to transformational change can be combined with a positive mindset to maintain optimism and motivation in an unpredictable working environment.

  • Articulates a unique vision for organizational leadership in the 21st century that combines positive psychology, Appreciative Inquiry (AI), and collaborative group technologies
  • Focuses on four specific co-creative approaches (Appreciative Inquiry, Open Space, World Cafe and SimuReal) and the ways in which they surpass traditional methods for organizational change
  • Explains the latest theory, research, and practice, and translates it into concrete, actionable ideas for meeting the day-to-day challenges of effective and adaptive leadership and management
  • Includes learning features such as boxed text, short case studies, stories, and cartoons

Talent Management in Healthcare

Posted onAuthorKieran Lamb

Author: Paul Turner. Pages: 363 Size: 2.11 MB Format: PDF Publisher: Springer Verlag
Published: 01 January, 2018
eISBN-13: 9783319578880

Providing a global perspective on the increasingly important concept of talent management in the health sector, this significant new text brings together evidence and research findings to suggest how healthcare organisations can attract and retain talent. The demand for healthcare in many countries often exceeds the supply of those who can provide it, and with case studies from Asia, the UK and the US, this book provides geographical insights into the extent of this global challenge. Topics discussed include employee engagement, employer branding, retention and succession planning. Talent Management in Healthcare offers readers a substantial guide and provides a sustainable talent strategy for organisations within the healthcare industry. An invaluable contribution to research on human resource development, this book will be of interest to academics and practitioners involved in organisational development, human resource management and healthcare management.

Organizational Behavior

Posted onAuthorKieran Lamb

Author: Robbins, Stephen P.,, Tim Judge Judge, Tim Pages: 747 Size: 23.41 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 04 April, 2016
eISBN-13: 9781292146317

For undergraduate and graduate courses in Organizational Behavior. Help Students Better Understand Their Behavioral and Interpersonal Skills Long considered the standard for all organizational behavior textbooks, Organizational Behavior provides the research you want, in the language your students understand. This text continues its tradition of making current, relevant research come alive for readers. The Seventeenth Edition has been thoroughly updated to reflect the most recent research and business events within the field of organizational behavior worldwide, while maintaining its hallmark features-clear writing style, cutting-edge content, and intuitive pedagogy.

Managing in Health and Social Care

Posted onAuthorKieran Lamb

Author: Vivien Martin, Julie Charlesworth And Euan Henderson. Pages: 380 Size: 2.46 MB Format: PDF Publisher: Routledge Ltd – M.U.A.
Published: 25 February, 2010
eISBN-13: 9780203856932

Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as:

  • interorganisational and interprofessional working
  • leadership
  • responding to the needs of service users
  • the service environment
  • accountability and risk
  • working with a budget
  • standards and quality
  • managing change.

The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation. Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

Managing change: From health policy to practice

Posted onAuthorKieran Lamb

Author: Burnes, Bernard Pages: 673 Size: 4.81 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 16 August, 2017
eISBN-13: 9781292156071

The aim of this leading textbook is to provide a thorough understanding of the theories, approaches and practice of organisational change.  It critically examines the approaches to change that are on offer, indicates their usefulness and drawbacks and sets them within the broad context of organisational life through the use of real-life examples.

Management and Organisational Behaviour

Posted onAuthorKieran Lamb

Author: Laurie J. Mullins With Gill Christy. Pages: 851 Size: 16.76 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 08 April, 2013
eISBN-13: 9780273792734

The essential introduction to management and organisational behaviour – over half a million students worldwide have used Management and Organisational Behaviour to help them learn. Written in an engaging style and packed with contemporary references to management research and practice, this book continues to be the Organisational Behaviour text of choice for today`s students. A range of real life examples and case studies illustrate the theories of human behaviour at work, and the influence of individuals, leaders and groups on organisational performance. Using frequent questions and exercises, a clear layout, and additional online resources, this book will enable students to

  • think critically about topical issues and debates.
  • develop personal and professional skills for work and study.
  • reinforce and assess knowledge and understanding.
  • navigate through the text efficiently and effectively.
  • succeed in project work, research and exams.

Making Sense of Change Management

Posted onAuthorKieran Lamb

Author: Esther Cameron And Mike Green. Pages: 464 Size: 3.79 MB Format: PDF Publisher: Kogan Page Ltd
Published: 03 March, 2015
eISBN-13: 9780749472597

The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them. This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change.

Losing Our Way In Healthcare: The Impact Of Reform

Posted onAuthorKieran Lamb

Author: Campbell, Kevin R. Pages: 164 Size: 2.19 MB Format: PDF Publisher: World Scientific Pub Co Pte
Published: 09 July, 2015
eISBN-13: 9789814616829

Healthcare in the US is rapidly changing. The changes that are occurring as a result of the Affordable Care Act (ACA) or “Obamacare” will forever modify the way in which doctors and patients interact. This book is a collection of essays that initially are a heartfelt description of the author`s passion for patient care and an exploration of the “art” of healing. These essays then go on to explore healthcare reform in the US and how the proposed (and ongoing) changes in the healthcare system are likely to impact the practice of medicine and ultimately affect the doctor-patient relationship. The essays explore ethical concerns and leave us wondering just how medicine will be practiced in the future.

Leadership for Sustainability and Change

Posted onAuthorKieran Lamb

Author: Scott, Cynthia;Esteves, Tammy Pages: 87 Size: 1.1 MB Format: PDF Publisher: Routledge Ltd
Published: 08 September, 2017
eISBN-13: 9781351275200

Leadership for Sustainability and Change is a concise, practical and energizing distillation of what is working for today’s most successful sustainability leaders. It provides a clear set of actions you can take to generate transformation, with results yielding market advantage, eco-efficiency, product or service innovation, personal resilience and engaged communities.

Learn from the experience of successful sustainability leaders how to: build personal resilience and agility to lead change for the long-run; sustain innovation that is released in bursts of focused “energy for good”; draw attention to what is working by focusing on the power of small differences; decrease resistance and increase motivation with a change acceleration model; identify stages of individual and organizational readiness for change; use rapid prototyping to increase group engagement; tell compelling stories to encourage teams to initiate action.

Leadership for Sustainability and Change offers guidance for leaders who are shaping the future of sustainability within their organizations. The book includes a simple framework for assessing your progress, so that you can revisit the tools and processes you need most.

Human Resources Management for Health Care Organizations

Posted onAuthorKieran Lamb

Author: Joan E. Pynes, Donald N. Lombardi. Pages: 450 Size: 4 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 27 December, 2011
eISBN-13: 9781118152737

This book is a comprehensive guide to the essential areas of health care human resources management, and is an immediately useful practical handbook for practitioners as well as a textbook for use health care management programs. Written by the authors of Handbook for the New Health Care Manager and Human Resources Management for Public and Nonprofit Organizations , the book covers the context of human resources management in the unique health care business arena from a strategic perspective includes SHRM and human resources planning, organizational culture and assessment, and the legal environment of human resources management. Managing volunteers and job analysis performance appraisal instruments, training and development programs, and recruitment, targeted selection and hiring techniques are covered. Compensation policies and practices, employer-provided benefits management, implementation of training and organizational development programs, as well as labor-management relations for health care organizations and healthcare human resource information technology are covered, with practical examples and proven strategies amply provided in each chapter.

Handbook of Organizational Learning and Knowledge Management

Posted onAuthorKieran Lamb

Author: Edited By Mark Easterby-Smith And Marjorie A. Lyles. Pages: 721 Size: 4.24 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 17 August, 2011
eISBN-13: 9781119977902

The fully revised and updated version of this successful Handbook is welcomed by management scholars world-wide. By bringing together the latest approaches from the leading experts in organizational learning & knowledge management the volume provides a unique and valuable overview of current thinking about how organizations accumulate `knowledge` and learn from experience. Key areas of update in the new edition are: Resource based view of the firm Capability management Global management Organizational culture Mergers & acquisitions Strategic management Leadership.

Understanding and Managing Change in Healthcare

Posted onAuthorKieran Lamb

Author: Jaqui Hewitt-Taylor. Pages: 259 Size: 1.06 MB Format: PDF Publisher: Palgrave Higher Ed M.U.A.
Published: 30 October, 2013
eISBN-13: 9781137022776

Healthcare practice is always changing. Whether it is because of new evidence, new structures, or new policy, it is essential that professionals understand, evaluate and adapt to change effectively. This book offers a unique exploration of change specifically in healthcare, under the microscope of day-to-day practice. Illustrated with scenarios, case studies, and work examples, you`ll find it to be an exemplary guide to:

  • understanding reasons for change
  • adapting to change
  • planning, managing, and implementing change
  • exploring readiness, resistance, and barriers to change
  • dealing with setbacks or alterations
  • maintaining new ways of working
  • the multidisciplinary aspects of change
  • evaluating change
  • learning from change
  • disseminating new evidence derived from changed practice.

Whether you are a newly qualified practitioner, experienced professional, long-term manager, or policy-maker, this book has something for you.

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

Posted onAuthorKieran Lamb

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience Author: Charles Kenney ; Foreword By Donald M. Berwick. Pages: 240 Size: 3.07 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 19 April, 2016
eISBN-13: 9781439863091

A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women — clinicians, administrators, frontline workers, trustees, and leaders — blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs.

Rethinking Lean in Healthcare

Posted onAuthorKieran Lamb

Author: Thomas G. Zidel. Pages: 199 Size: 1.78 MB Format: PDF Publisher: Productivity Press
Published: 05 August, 2016
eISBN-13: 9781315381169

This book deals with a hospital’s struggle to secure and maintain financial stability. In the story, the leadership team of a fictional hospital adopts the tools and principles associated with the Toyota Production System or Lean. The story takes the reader through leadership’s arduous journey from rejecting the methodology to embracing it, to successful implementation. This book is important because many of our nation’s hospitals are besieged with financial difficulties with declining reimbursement and the public is losing confidence in our hospital’s ability to provide quality care without error. Lean can provide relief from these issues but only if it is properly implemented.

Lean Organization: from the Tools of the Toyota Production System to Lean Office

Posted onAuthorKieran Lamb

Author: Andrea Chiarini Pages: 175 Size: 8.16 MB Format: PDF Publisher: Springer Verlag
Published: 01 January, 2013
eISBN-13: 9788847025103

This book covers implementation of Lean Thinking in manufacturing and service industries, covering `Hoshin Kanri,` the Value Stream Mapping Tool, Toyota Production System tools, lean metrics and Value Stream Accounting. Includes photos, diagrams and tables.

Lean Enterprise: How High Performance Organizations Innovate At Scale

Posted onAuthorKieran Lamb

Author: Jez Humble, Joanne Molesky, And Barry O`Reilly. Pages: 341 Size: 6.48 MB Format: PDF Publisher: O`Reilly
Published: 04 December, 2014
eISBN-13: 9781491946558

How well does your organization respond to changing market conditions, customer needs, and emerging technologies when building software-based products? This practical guide presents Lean and Agile principles and patterns to help you move fast at scale – and demonstrates why and how to apply these methodologies throughout your organization, rather than with just one department or team. Through case studies, you`ll learn how successful enterprises have rethought everything from governance and financial management to systems architecture and organizational culture in the pursuit of radically improved performance. Adopting Lean will take time and commitment, but it`s vital for harnessing the cultural and technical forces that are accelerating the rate of innovation. Discover how Lean focuses on people and teamwork at every level, in contrast to traditional management practices Approach problem-solving experimentally, by exploring solutions, testing assumptions, and getting feedback from real users Lead and manage large-scale programs in a way that empowers employees, increases the speed and quality of delivery, and lowers costs Learn how to implement ideas from the DevOps and Lean Startup movements even in complex, regulated environments

A Leadership Journey in Health Care: Virginia Mason’s Story

Posted onAuthorKieran Lamb

Author: Kenney, Charles Pages: 184 Size: 2.71 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 22 June, 2015
eISBN-13: 9781482299694

Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country. A Leadership Journey in Health Care: Virginia Mason`s Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Just as important, Virginia Mason`s culture of leadership at all levels sets it apart from others in the health care universe. Describing why it`s critical for leadership to be actively involved in any process improvement initiative, the book illustrates exactly what leadership looks like at all levels within Virginia Mason. In the book, bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason`s success and discusses a game-changing initiative concerning respect for people. After reading this book, you will better understand the active leadership style that has propelled Virginia Mason`s success. By following the best practices and lessons learned, you will be prepared to teach, coach, and encourage your team to achieve streamlined and standardized work, sustained improvements, and increased patient satisfaction. Foreword by Carolyn Corvi, Virginia Mason Health System/Virginia Mason Medical Center Boards of Directors; Retired Vice President and General Manager, Boeing Commercial Airplanes.

The Corporate Culture Survival Guide

Posted onAuthorKieran Lamb

Author: Edgar H. Schein. Pages: 259 Size: 1.95 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 07 August, 2009
eISBN-13: 9780470494813

The father of the corporate culture field and pioneer in organizational psychology on today`s changing corporate culture This is the definitive guide to corporate culture for practitioners. Recognized expert Edgar H. Schein explains what culture is and why it`s important, how to evaluate your organization`s culture, and how to improve it, using straightforward, practical tools based on decades of research and real-world case studies. This new edition reflects the massive changes in the business world over the past ten years, exploring the influence of globalization, new technology, and mergers on culture and organization change. New case examples help illustrate the principals at work and bring focus to emerging issues in international, nonprofit, and government organizations as well as business. Organized around the questions that change agents most often ask, this new edition of the classic book will help anyone from line managers to CEOs assess their culture and make it more effective.

  • Offers a new edition of a classic work with a focus on practitioners
  • Includes new case examples and information on globalization, the effects of technology, and managerial competencies
  • Covers the basics on changing culture and includes a wealth of practical advice

Transparency: How Leaders Create a Culture of Candor

Posted onAuthorKieran Lamb

Author: Warren Bennis, Daniel Goleman, James O`Toole ; With Patricia Ward Biederman. Pages: 146 Size: 862 KB Format: PDF Publisher: Jossey Bass Ltd
Published: 30 April, 2008
eISBN-13: 978047036827

In Transparency , the authors a powerhouse trio in the field of leadership look at what conspires against “a culture of candor” in organizations to create disastrous results, and suggest ways that leaders can achieve healthy and honest openness. They explore the lightning-rod concept of “transparency” which has fast become the buzzword not only in business and corporate settings but in government and the social sector as well. Together Bennis, Goleman, and O`Toole explore why the containment of truth is the dearest held value of far too many organizations and suggest practical ways that organizations, their leaders, their members, and their boards can achieve openness. After years of dedicating themselves to research and theory, at first separately, and now jointly, these three leadership giants reveal the multifaceted importance of candor and show what promotes transparency and what hinders it. They describe how leaders often stymie the flow of information and the structural impediments that keep information from getting where it needs to go. This vital resource is written for any organization business, government, and nonprofit that must achieve a culture of candor, truth, and transparency.

Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

Posted onAuthorKieran Lamb

Author: Willett, Alan Pages: 240 Size: 1.16 MB Format: PDF Publisher: Amacom
Published: 29 November, 2016
eISBN-13: 9780814437612

The control-freak, the narcissist, the slacker, the cynic… Difficult people are the worst part of a manager`s job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with–and it`s your responsibility to do it.

Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches.

Once you realize the potential for change, the book`s simple steps, examples, and scripts explain how to right even the most hopeless situations. You`ll learn how to:

  • Master the necessary mindset
  • Explain the problem calmly in a short feedback session
  • Get a commitment to change, and follow up
  • Coach others to replicate the process
  • Develop the situational awareness required to spot trouble even earlier in the future

Every manager has “problem people.” What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.

The Innovation Workout

Posted onAuthorKieran Lamb

Author: Lucy Gower. Pages: 257 Size: 2.45 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 25 September, 2015
eISBN-13: 9781292085036

Take your performance to the next level with our tried-and-tested guide on innovation. The Innovation Workout has been specially developed to be clear, simple, very easy to follow and highly effective. Our unique pre-workout test will help you identify your weak and strong points and the straightforward 10-step improvement plan will show you how you can quickly boost your skills.

  • Test yourself – Start by finding out your current confidence and knowledge of innovation
  • Follow the 10 Steps – learn everything you need to know to become an expert innovator
  • Take action – Experience 10 situations where you can apply your new-found skill in real life
  • Face your fears – Take on 10 common innovation challenges to test your skills and find out how to handle them.

This book really works. Start your innovation workout today and begin exercising your full potential.

Leadership and Teambuilding in Primary Care

Posted onAuthorKieran Lamb

Author: Clare Mullins And Graham Constable ; Foreword By Simon Gregory.
Pages: 164 Size: 7.35 MB Format: PDF Publisher: CRC Press Inc – M.U.A.
Published: 06 July, 2016
eISBN-13: 9781138031418

This concise, jargon-free guide examines and explains the skills and attitudes needed to develop leadership abilities in individuals. It offers practical advice that is ideal for everyday implementation in the workplace. Developed alongside the NHS Leadership Qualities Framework, this book offers a unique ‘healthcare organisation as a business’ focus – concentrating efforts in the right areas. The case studies bring situations to life, and make it easier to identify with leadership and teambuilding issues. This book is an invaluable resource for practice managers, general practitioners, nurses and other healthcare professionals, including dentists, opticians and pharmacists. Allied health professionals, medical students and administrative staff will also find much of interest. ‘Excellent. Tangible. Clear. This is not some simple self-help guide; it is a practical, thorough and useful text.

Effective Leadership

Posted onAuthorKieran Lamb

Author: Denise Chaffer ; Foreword By Baroness Emerton.
Pages: 193 Size: 1.09 MB Format: PDF Publisher: CRC Press Inc – M.U.A.
Published: 23 March, 2016
eISBN-13: 9781498769648

While the investigations and reports which have followed recent health care scandals in the UK have highlighted the very important issue of addressing organizational culture and the need for more effective leadership at every level, patients and their families have struggled to comprehend how such things can occur in a health service that is supposed to be the envy of the world. This book has been written to address both the ‘why’ and the ‘how’, in the pursuit of excellence and accountability in health care leadership at all levels and in order to prescribe the most effective treatment for the problems that exist in the leadership of hospitals in the UK and beyond. Based on the principles that underpin ‘good medicine’ in the broadest sense, the text includes detailed assessment, diagnosis, review of the evidence and the application of the experiences shared by a group of senior successful health care leaders. Written for all leaders in health care, whether a shift leader in a clinical area, a department/ directorate leader, a senior executive, a commissioner, or in higher education and research, this book provides invaluable guidance on how to lead teams effectively, and impact and improve patient care.