Category: Performance Management

The Hidden Edge: Why Mental Fitness Is the Only Advantage That Matters in Business

Posted onAuthorJames Ryan

Author: Rogers J.
Pages: 272
Format: PDF
Publisher: Wiley-Blackwell 12/05/2021
eISBN-13: 9781119807742

Join eminent leadership and team development expert, Jodie Rogers on an inspiring and insightful journey into managing the most important asset of all – the human mind. Packed full of engaging stories and fascinating real-world case studies, ?The Hidden Edge: Why Mental Fitness is the Only Advantage That Matters in Business, applies key psychological concepts to the modern business world. If we want businesses that are agile and adaptable to change, we first need people who are. Jodie will teach you how to leverage perspective, mindset, values and emotions to master your mental fitness and thus improve business performance. A business case is even laid out within the book showing exactly how enhanced mental fitness can positively impact the bottom line of your business.? This book not only has the power to improve your own life, but shares resources you can use with your teams to develop an engaged, resilient and more productive workforce.

Essentials of Management for Healthcare Professionals

Posted onAuthorKieran Lamb

Author: Singh H
Pages: 186p.
Format: EPUB
Publisher: CRC Press, 15 Dec. 2017
eISBN-13: 13: 978-1-315-09920-0

Medical care is an industry and private providers and hospitals are the major service providers. They operate on business principles. Hospitals are getting highly specialized and complex. The diagnostics and therapeutics are technology intensive. Private establishments have to compete with one another to remain in business. They strive to induct the best talent and latest technical know-how, resulting in ever-increasing costs to patients. Patients, who pay high charges, demand quality as a matter of right. To meet the challenge, hospitals are constrained to bring in professionalism in their systems and services. They appoint qualified professional managers to manage their clinics and hospitals with a view to sparing health professionals to focus on clinical care. Whether right or wrong, ‘management’ is often associated with authority and power. As a result, the medical professionals are reduced to secondary level in some organizations. To retain commanding positions in medical organizations, it has become necessary for the healthcare professionals to learn ‘management’, at least its basics.

On the other hand, non-medical managers while managing healthcare services do not get the required cooperation from the medical professionals, as the latter are often secretive and not willing to share medical knowledge. If medical knowledge is demystified, non-medical managers can perform many functions in healthcare organizations proficiently. Both medical and non-medical managers can complement each other in providing quality healthcare services.

The book aims to orient clinicians (including physicians and nurses) and other healthcare professionals on the essentials of business management and to familiarize them with management terms and jargon. They can learn to be effective managers besides being health professionals. Similarly, non- medical managers can get familiarized to nuances of clinical care and special managerial requirements of healthcare facilities. They all will be able to relate processes in healthcare settings with the concepts of business management. They can develop expertise on patient relationship management

The big book of team-motivating games: spirit-building, problem-solving and communication games for every group

Posted onAuthorJames Ryan

Author: Scannel M. Pages: 224
Format: PDF
Publisher: McGraw-Hill 07/10/2009
eISBN-13: 9780071636889

Keeping your team motivated and challenged, especially during tough economic times, can be difficult. But this collection of high-energy, play-anywhere games, from bestselling authors and trainers Ed and Mary Scannell, provides you with all the fun, inspiring material you need to build team spirit, communication, and trust among coworkers-day in and day out. Games Can Be Played In or Out of the Office Requiring few or no props, The Big Book of Team-Motivating Games is the latest installment in the successful Big Book series, which has been changing the way teams think for decades-providing hours of fun that fight boredom and burnout, boost performance, soothe tensions, and create a sense of community and trust.

Leading with dignity: How to create a culture that brings out the best in people

Posted onAuthorJames Ryan

Author: Hicks D. Page: 224
Publisher: Yale University Press
21/08/2018
eISBN-13: 9780300240856

This landmark book from an expert in dignity studies explores the essential but under-recognized role of dignity as part of good leadership. Extending the reach of her award-winning book ‘Dignity: Its Essential Role in Resolving Conflict,’ Donna Hicks now contributes a specific, practical guide to achieving a culture of dignity. Most people know very little about dignity, the author has found, and when leaders fail to respect the dignity of others, conflict and distrust ensue. She highlights three components of leading with dignity: what one must know in order to honour dignity and avoid violating it; what one must do to lead with dignity; and how one can create a culture of dignity in any organization, whether corporate, religious, governmental, healthcare, or beyond.

Preparing for continuous quality improvement for healthcare: sustainability through functional tree structures

Posted onAuthorKieran Lamb

Author: Reza Ziaee, James Bologna. Pages: 172 Size: 4.43 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 18 November, 2014
eISBN-13: 9781466567726

This book provides a set of detailed instructions to help you construct your departmental, divisional, or organizational functional tree structure (FTS) and work towards world-class service. Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures outlines a method that will enable your organization to set a stable base for future improvements that are sustainable and create breakthrough improvements in service, quality, and costs. More importantly, the FTS method outlined in the book will provide you with the tools to build processes tailored to your customers’ specifications and standards. It will enable you to improve your department, division, and entire organization and edge ahead of your competition. The book explains why organizations steeped in process improvement need to re-evaluate and re-establish their procedures-especially if initial outcomes have not met expectations. Illustrating key concepts with examples, case studies, and flow charts, it provides you with a clear understanding of organizational functional structure and how to document current organizational and departmental functional tree structures. Describing how to identify a department’s functional deficits, shortcomings, and waste, it explains how to select the best course of action for your organization. After reading this book, you will be able to create a pictorial representation of your organization’s current functional structure and select the best course of action for achieving sustainable advancements in service, quality, and costs. The book will help to convert your managers from a people-management mentality to one of process management-transforming leaders to educators and not guards.

Porter`s Five Forces – Stay ahead of the competition

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 21 Size: 1.55 MB Format: EPUB Publisher: 50 Minutes
Published: 17 September, 2015
eISBN-13: 9782806268389

Stay ahead of the competition. This book is a practical and accessible guide to understanding and implementing Porter`s five forces, providing you with the essential information and saving time.. In 50 minutes you will be able to:.

  • Understand the five forces that affect profitability and analyze each force in depth in relation to your company .
  • Analyze the intensity of the competition within an industry and how this affects your business.
  • Increase or maintain your competitive advantage according to the analysis

Personal Branding For Dummies, 2nd ed.

Posted onAuthorKieran Lamb

Author: By Susan Chritton. Pages: 364 Size: 14.74 MB Format: PDF Publisher: For Dummies
Published: 25 June, 2014
eISBN-13: 9781118915578

The simple guide to managing your personal brand, a vital element of success in the professional world. Personal Branding For Dummies, 2 nd Edition, is your guide to creating and maintaining a personal trademark by equating self-impression with other people’s perceptions. This updated edition includes new information on expanding your brand through social media, online job boards, and communities, using the tried and true methods that are the foundation of personal branding. Marketing your skills and personality, and showing the rest of the world who you are, gives you a competitive edge. Whether you’re looking for your first job, considering changing careers, or just want to be more viable and successful in your current career, this guide provides the step-by-step information you need to develop your personal brand. Distinguishing yourself from the competition is important in any facet of business, and the rise of personal branding has evolved specifically to help candidates stand out from the global talent pool. Establishing a professional presence with a clear and concise image, reputation, and status is a must, whether you’re a new grad or an accomplished executive. Personal marketing has never been more important, and your personal brand should communicate the best you have to offer. Personal Branding For Dummies, 2 nd Edition, leads you step by step through the self-branding process. Includes information on how to know the “real” you Explains how to develop a target market positioning statement Helps you make plans for your personal brand communications Instructs you with ways to make your mark on your brand environment The book also discusses continued brand building, demonstrating your brand, and the 10 things that can sink your brand. A personal brand is more than just a business card and a resume. It should be exquisitely crafted to capture exactly the image you wish to project. Personal Branding For Dummies, 2 nd Edition provides the information, tips, tricks, and techniques you need to do it right.

Creative Personal Branding: The Strategy to Answer: What’s next

Posted onAuthorKieran Lamb

Author: Jurgen Salenbacher ; [edition: Vicky Hayward]. Pages: 195 Size: 3.01 MB Format: EPUB Publisher: Bis Publishers
Published: 13 May, 2014
eISBN-13: 9789063693602

In this innovative book Jürgen Salenbacher shares his unique personal coaching method designed to develop creative thinking and innovation. The method, while it originated as a career management tool, it can be used by anyone who wishes to explore what they have to offer the world. In five succinct chapters Salenbacher reveals how to use brand positioning methodology to discover where to go next. Along the way he discusses the origins of today’s crisis, the keys to creative thinking, he examines the work of leading theorists in business culture, and sets readers 9 assignments designed to coach them towards realising their assets and skills. An invaluable professional resource, Creative Personal Branding is a fascinating and very practical tool for anyone interested in positioning themselves in the creative economy.

Six Sigma: Constantly improve your business processes

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 21 Size: 1.06 MB Format: EPUB Publisher: 50 Minutes
Published: 02 September, 2015
eISBN-13: 9782806265913

Constantly improve your business processes!. This book is a practical and accessible guide to understanding and implementing Six Sigma, providing you with the essential information and saving time.. In 50 minutes you will be able to:

  • Follow the DMAIC methodology to successfully implement Six Sigma in your company
  • Focus on the three most important factors: customers, employees and processes
  • Form a strategy that focuses on product quality improvement according to the expectations of your customers

The Balanced Scorecard: Turn your data into a roadmap to success

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 17 Size: 754 KB Format: EPUB Publisher: 50 Minutes
Published: 17 August, 2015
eISBN-13: 9782806265821

Turn your data into a roadmap to success!. This book is a practical and accessible guide to understanding and implementing the Balanced Scorecard, providing you with the essential information and saving time. . In 50 minutes you will be able to:

  • Evaluate company performance and management efficiency.
  • Focus on all perspectives of the business at once.
  • Successfully apply the Balanced Scorecard to your business

The Peter Principle: Say NO! to incompetence at work

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 20 Size: 1.23 MB Format: EPUB Publisher: 50 Minutes
Published: 02 September, 2015
eISBN-13: 9782806266132

Say NO! to incompetence at work. This book is a practical and accessible guide to understanding the Peter Principle, providing you with the essential information and saving time.. In 50 minutes you will be able to:.

  • Understand the theory behind the Peter Principle and how it can affect the performance of your company.
  • Identify the different levels of competence among your workers and learn how to recognize signs of incompetence.
  • Recognize the structure of promotions in your company and avoid inefficiency.

Benchmarking: Analyze performance and adapt your procedures

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 27 Size: 2.02 MB Format: EPUB Publisher: 50 Minutes
Published: 17 September, 2015
eISBN-13: 9782806268419

Analyze performance and adapt your procedures. This book is a practical and accessible guide to understanding and implementing benchmarking, providing you with the essential information and saving time.. In 50 minutes you will be able to:.

  • Understand the different types of benchmarking and choose the best one for your company.
  • Catch up with the competition by comparing their processes to your own and identifying the best practices.
  • Use your results to make concrete improvements to your processes and procedures

Build It: The Rebel Playbook for World Class Employee Engagement

Posted onAuthorKieran Lamb

Author: Glenn Elliott, Debra Corey. Pages: 272 Size: 3.55 MB Format: PDF Publisher: Wiley
Published: 29 January, 2018
eISBN-13: 9781119390084

The old way of treating people at work has failed. Only 30% of employees are engaged in their jobs, and in this fast-paced world that’s just not enough. The world’s best companies understand this, and have been quietly treating people differently for nearly two decades.

Now you can learn their secrets and discover The Engagement Bridge™ model, proven to build bottom line value for companies through sustainable employee engagement.

Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service and, hands-down, beat the competition. These companies outperform and disrupt their markets. They break the rules of traditional HR, they rebel against the status quo.

Build it has found these rebels and the rulebreakers. From small startups to global powerhouses, this book shows that courage, commitment and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader.

The book follows the clear and proven Engagement Bridge™ model, developed from working with thousands of leading companies worldwide on their own employee engagement journeys. The practical model highlights the areas that leaders need to examine in order to build a highly engaged company culture and provides a framework for success.

Build it is packed with exclusive tips, tools brand case studies from HR rebels including Brewdog, Virgin, LinkedIn, Atlassian, Zappos, Buffer, American Express, VayerMedia and many more. Readers will learn:

  • How employee engagement helps companies perform.
  • The key factors that drive engagement, and how they work together.
  • What the world’s most rebellious companies have done to break the rules of traditional HR and improve engagement.
  • How to implement The Engagement BridgeTM model to boost productivity, innovation and better decision making.

Unique in this category, Build it is written from two sharply different perspectives.

Glenn Elliott is a multi-award winning Entrepreneur of the Year, CEO and growth investor. He talks candidly about the mistakes and missteps he has made whilst building Reward Gateway into a $500m category leader in employee engagement technology.

Debra Corey brings 30 years experience in senior level HR roles at global companies such as Gap, Quintiles, Honeywell and Merlin Entertainments. She shares the practical tools and case studies that can kickstart your employee engagement plan, bringing her own pragmatic and engaging style to each situation.

Management and Organisational Behaviour, 11th ed.

Posted onAuthorKieran Lamb

Author: Laurie J. Mullins With Gill Christy. Pages: 681 Size: 16.74 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 17 February, 2016
eISBN-13: 9781292088518

Laurie Mullins’s Management & Organisational Behaviour is the essential guide to OB for students today. Over half a million students have used this engaging and practically focused book as their introduction to the world of management and organisational behaviour, and it continues to evolve and improve to serve the needs of modern students. Using both theory and practical, real-world examples, the textbook considers how organisational performance can be improved through effective management of people. This unique approach to the subject enables students to relate Organisational Behaviour to Management in the broader social and cultural contexts. This fully updated new edition incorporates new content and a streamlined structure to deliver the best possible learning experience. Key features include:

  • Expanded Personal Skills and Employability sections as well as 5 new end of chapter exercises and an end of book review to help you to develop your social and work-based skills in preparation for life after study.
  • New and revised management and OB in action case studies help to place the theory of management and organisational behaviour in the context of everyday organisational practice.
  • New and revised end of chapter case studies provide a deeper insight into a wide variety of organisations in the UK and around the world.
  • New Academic Viewpoint features in each part links to relevant research for a deeper understanding of the topics discussed.

Management and Organisational Behaviour will appeal to students at undergraduate level or on related professional courses, as well as to graduates and professionals aspiring to management positions. This bible of Organisational Behaviour is the perfect resource for students from all backgrounds – Management starts with Mullins!

Lean Six Sigma For Dummies

Posted onAuthorKieran Lamb

Author: By John Morgan And Martin Brenig-Jones. Pages: 371 Size: 6.26 MB Format: PDF Publisher: For Dummies
Published: 08 October, 2015
eISBN-13: 9781119073802

Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered “yes,” you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business. The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation and everything in between.

  • Gives you plain-English explanations of complicated jargon
  • Serves as a useful tool for businesspeople looking to make their organisation more effective
  • Helps you achieve goals with ease and confidence
  • Provides useful hands-on checklists

Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

Lean Six Sigma Business Transformation For Dummies

Posted onAuthorKieran Lamb

Author: By Roger Burghall, Vince Grant, John Morgan. Pages: 332 Size: 20.27 MB Format: PDF Publisher: For Dummies
Published: 31 July, 2014
eISBN-13: 9781118844885

Use Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations. In this new book, the team that bought you Lean Six Sigma For Dummies shows you how to take Lean Six Sigma to the next level and manage continual change in your organization. You`ll learn to design a roadmap for transformation that`s tailored to your business objectives; develop and implement processes that eliminate waste and variation across the company; synchronize your supply chain; and successfully deploy Lean Six Sigma over time. Lean Six Sigma Business Transformation For Dummies shows you how to:

  • Define your transformation objectives and create a bespoke `Transformation Charter` for your organization.
  • Assess your company`s readiness for transformation.
  • Establish a `Transformation Governance System` to help you manage the transformation programme effectively.
  • Bring your people with you! Plan and achieve the cultural change needed to make the transformation process successful.
  • Join up the dots between planning and effective execution with Strategy Deployment.
  • Deploy a `Continuous Improvement` toolkit to achieve everyday operational excellence.
  • Sustain the transformation programme and widen the scope across the organization (including deploying to the supply chain).
  • Adopt a `Capability Maturity Approach` to drive business improvement – recognizing that change is a continuous transformational journey, just as pioneers like Toyota have done.
  • Use a range of Lean Six Sigma Tools – using the right tools, at the right time (and in the right order!) enables continuous improvement by eliminating waste and process variation.

Lean For Dummies

Posted onAuthorKieran Lamb

Author: By Natalie Sayer And Bruce Williams. Pages: 411 Size: 17.24 MB Format: PDF Publisher: For Dummies
Published: 01 March, 2012
eISBN-13: 9781118224465

Take charge and engage your enterprise in a Lean transformation Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you`re already using Lean, but you need to get up to speed. Lean For Dummies shows you how to do more with less and create an enterprise that embraces change. In plain-English, this friendly guide explores the general overview of Lean, how flow and the value stream works, and the best ways to apply Lean to your enterprise. This revised edition includes the latest tools, advice, and information that can be used by everyone — from major corporations to small business, from non-profits and hospitals to manufacturers and service corporations. In addition, it takes a look at the successes and failures of earlier Lean pioneers — including Toyota, the inventors of Lean — and offer case studies and hands-on advice.

  • The latest on the Six Sigma and Lean movements
  • The role of technology and the expanding
  • Lean toolbox Case studies enhance the material

Lean For Dummies gives today`s business owners and upper level management in companies of all sizes and in all industries, the tools and information they need to streamline process and operate more efficiently.

Problem Solving for Healthcare Workers

Posted onAuthorKieran Lamb

Author: John Michael Collins. Pages: 267 Size: 2.12 MB Format: PDF Publisher: Productivity Press
Published: 02 January, 2018
eISBN-13: 9780203728727

While most healthcare facilities have an extremely high success rate at the most challenging lifesaving work and we all know of friends and relatives who have had supreme care, mistakes are still made and patients’ lives have been put at risk and lost.

How often have we heard politicians say after some disastrous report, “Lessons must be learned”, but what does this really mean. Will responsible parties carry out a careful cause and effect analysis and methodically get to the root causes of the problem? Will sufficient steps be taken to permanently eradicate those causes and provide a permanent solution so that the problem will not reoccur? This is what is done in the aviation industry with the result that air travel is very safe. The low accident rate is achieved by studying the causes and using the methods of continuous improvement explained in this book. These methods are now becoming better known in the medical profession have been recommended in recent reports but are perhaps misunderstood at operational levels.

This book is a basic level manual for those who have never been involved in any form of quality improvement project and is also suitable as a refresher for anyone wishing to familiarize themselves with the various techniques discussed. The aim of this book is to explain what continuous improvement is and why it’s needed; explain how individual departments can explain how and why continuous improvement is important, and helps readers recognize quality control methods in their own workplace and understand how to contribute to existing continuous improvement activities. While many of the case studies and examples are from the NHS, the author includes similar examples from around the world.

Perfect phrases for setting performance goals, 2nd ed.

Posted onAuthorKieran Lamb

Author: Douglas Max, Robert Bacal. Pages: 209 Size: 936 KB Format: PDF Publisher: McGraw-Hill USA
Published: 20 November, 2010
eISBN-13: 9780071759335

This title presents the right phrase for every situation…Every time. “Perfect Phrases for Setting Performance Goals” provides hundreds of precisely worded future performance goals. You can put them to use for virtually any purpose, from sales and profit goals, quality and productivity goals, and on-time performance personal development goals. Learn the most effective language for: focus your people on the most important parts of their jobs; clearly communicate your expectations; align employee goals with organizational priorities; improve productivity and morale in the workplace; reduce disagreements during performance reviews; and, raise the bar for performance.

When the State Meets the Street: Public Service and Moral Agency

Posted onAuthorKieran Lamb

Author: Bernardo Zacka Pages: 353 Size: 2.88 MB Format: PDF Publisher: Harvard University Press
Published: 18 September, 2017
eISBN-13: 9780674981423

One of Nesta’s 8 best books on innovation in which Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives.

Measurement Madness: Recognizing and Avoiding the Pitfalls of Performance Measurement

Posted onAuthorKieran Lamb

Author: Dina Gray, Pietro Micheli, Andrey Pavlov. Pages: 240 Size: 1.01 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 20 November, 2014
eISBN-13: 9781118464519

A clearer, more accurate performance management strategy Measurement Madness presents a level-headed approach to performance management, helping leaders avoid the often-bizarre unintended consequences of KPIs. Using real life examples of measurement gone wrong, this book details how each particular behaviour could have been foretold, and demonstrates what a manager needs to consider when creating measures and performance measurement systems. Each chapter explains the behaviour in terms of management and organisational theories, concluding with guiding principles to help readers avoid the many pitfalls of well-intended performance management. With cases drawn from the archives of the world-leading Centre of Business Performance at Cranfield University, this useful guide confronts the issues in detail and provides clear, practical solutions that make performance management work. Examples of poor management via measurement are increasingly showing up in the press, from the UK`s MP expenses scandal to the demise of the banking sector. Although targets and rewards have long resulted in bizarre behaviours, these recent examples have moved measurement, reward, and behaviour to the forefront of business management once again. This book provides managers with clear guidance toward a new strategy.

  • Take a close look at how performance and measurement are being misused * Measure what`s useful, not just what`s easy to measure
  • Learn how over-emphasising targets can hinder progress and performance
  • Set the right targets and reward the right behaviour

With a unique mix of examples from the UK, the US, and around the world, this book provides theoretical and practical help in addressing the issues and concerns surrounding performance management. For the manager longing for useful metrics and more accurate reports, Measurement Madness contains key information and strategy.