Category: Change Management

Organizational Behavior, 18th ed.

Posted onAuthorKieran Lamb

Author: Robbins S and Judge T
Pages: 784p.
Format: EPUB
Publisher: Pearson, (17 Jun. 2021)
eISBN-13: 978-1292403069

Long considered the standard for all organizational behavior textbooks, Organizational Behavior provides the research you want, in the language your students understand. This text continues its tradition of making current, relevant research come alive for readers. The Updated 18th Edition has been thoroughly revised to reflect the most recent research and business events within the field of organizational behavior worldwide while maintaining its hallmark features ― a clear writing style, cutting-edge content, and intuitive pedagogy. There’s a reason why Robbins textbooks have educated millions of students and have been translated into twenty languages ― and it’s because of a commitment that provides the kind of engaging, cutting-edge material that helps students understand and connect with organizational behavior.

In the dynamic, fast-paced and diverse 21st century workplace, managers and their employees are facing more challenges than ever before. In turn, educators must help to prepare their students for the reality of work and this text will support them to achieve this goal.

Change: how organizations achieve hard-to-imagine results in uncertain and volatile times

Posted onAuthorJames Ryan

Author: Kotter J. Pages: 240
Format: PDF
Publisher: Wiley-Blackwell 04/05/2021
eISBN-13: 9781119815877

Transform your organization with speed and efficiency using this insightful new resource. Incremental improvement is no longer sufficient in helping organizations navigate the complexity, uncertainty and volatility of today’s world. In Change: How Organizations Achieve Hard-to-Imagine Results in Uncertain and Volatile Times, authors John P. Kotter, Vanessa Akhtar, and Gaurav Gupta explore how to create non-linear, dramatic change in your organization. You’ll discover the emerging science of change that teaches us about how to build organizations – from businesses to governments – that change and adapt rapidly. Perfect for managers, executives, and leaders at companies of all types and sizes, Change will also prove to be a valuable asset to other professionals who serve these organizations. This book is for anyone seeking a proven approach for delivering fast, sustainable and comprehensive results.

Change Leadership: The Kotter Collection

Posted onAuthorJames Ryan

Author: Kotter J. Pages: 877
Format: PDF
Publisher: Harvard Business Review Press 12/08/2014
eISBN-13: 9781625277909

This impressive collection features the best works by John P. Kotter, known worldwide as the authority on leadership and change. Curated by Harvard Business Review, the longtime publisher of some of Kotters most important ideas, the Change Leadership set features full digital editions of the authors classic books, including bestsellers Leading Change, The Heart of Change, and A Sense of Urgency, as well as What Leaders Really Do and his newly published book Accelerate, which is based on the award-winning article of the same name that appeared in Harvard Business Review in late 2013.Kotters books and ideas have guided and inspired leaders at all levels. He is the Konosuke Matsushita Professor of Leadership, Emeritus at Harvard Business School, an award-winning business and management thought leader, a successful entrepreneur, and an inspirational speaker. His ideas have helped to mobilize people around the world to better lead organizations, and their own lives, in an era of increasingly rapid change. This specially priced collection offers Kotters best practical advice, management insights, and useful tools to help you successfully lead and implement change in your organization and master the art of change leadership

The Hidden Edge: Why Mental Fitness Is the Only Advantage That Matters in Business

Posted onAuthorJames Ryan

Author: Rogers J.
Pages: 272
Format: PDF
Publisher: Wiley-Blackwell 12/05/2021
eISBN-13: 9781119807742

Join eminent leadership and team development expert, Jodie Rogers on an inspiring and insightful journey into managing the most important asset of all – the human mind. Packed full of engaging stories and fascinating real-world case studies, ?The Hidden Edge: Why Mental Fitness is the Only Advantage That Matters in Business, applies key psychological concepts to the modern business world. If we want businesses that are agile and adaptable to change, we first need people who are. Jodie will teach you how to leverage perspective, mindset, values and emotions to master your mental fitness and thus improve business performance. A business case is even laid out within the book showing exactly how enhanced mental fitness can positively impact the bottom line of your business.? This book not only has the power to improve your own life, but shares resources you can use with your teams to develop an engaged, resilient and more productive workforce.

Inclusive leadership: the definitive guide to developing and executing an impactful diversity and inclusion strategy: 1st Edition

Posted onAuthorJames Ryan

Author: Sweeney C. Pages: 336
Format: PDF
Publisher: Pearson Education 01/11/2016
eISBN-13:9781292112756

The most successful organisations are those with the most diverse and engaged workforces. Studies show an 80% improvement in business performance among those with high diversity levels. When people feel included and able to reach their full potential, they are more engaged, more productive and often more creative. Inclusive Leadership will help you drive culture change using organisational development principles. It takes you through the key components of leading change throughout the employee lifecycle, your supply chain, and through product development. Crucially, it will help you make a genuine impact on your business, through your people, both now and in the future.

Leading and managing change in the age of disruption and artificial intelligence

Posted onAuthorKieran Lamb

Author: Donald, Mathew. Pages: 216 Format: PDF Publisher: Emerald
Published: 24/05/2019
eISBN-13: 9781787563698

In a global age of disruption, future organisational change is not avoidable. Organisational effects will be immediate and transformational across companies, and due consideration and preparation ahead of these changes may be paramount for the survival of organisations and their leaders of tomorrow.

Leading and Managing Change in the Age of Disruption and Artificial Intelligence modernises the topics of management, leadership, and organisational change to inform those leading and managing organisations into the future. The book covers modern disruptions ranging from Trump and other geo-political changes, to Brexit, new currencies, trade wars, and even knowledge mobility. It also considers the broad scope of potential impacts posed by artificial intelligence.
With insights and strategies that the modern manager of the future can implement in their daily work, this book provides critical thinking that will future proof organisations with practical models. It will interest and inform managers and leaders across small and large organisations and will also prove useful and thought-provoking to those studying in business related disciplines such as management, leadership, and organisational change.

Driving Results Through Social Networks: How top organizations leverage Networks for performance and growth

Posted onAuthorKieran Lamb

Driving Results Through Social Networks shows executives and managers how to obtain substantial performance and innovation impact by better leveraging these traditionally invisible assets. For the past decade, Rob Cross and Robert J. Thomas have worked closely with executives from over a hundred top-level companies and government agencies. In this groundbreaking book, they describe in-depth how these leaders are using network thinking to increase revenues, lower costs, and accelerate innovation.

The fearless organization: Creating psychological safety in the workplace for learning, innovation, and growth

Posted onAuthorKieran Lamb

Author: Amy C. Edmondson. Pages: 258 Size: 1.32 MB Format: PDF Publisher: Wiley
Published: 13 November, 2018
eISBN-13: 9781119477228

Conquer the most essential adaptation to the knowledge economy

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing.

This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation.

  • Explore the link between psychological safety and high performance
  • Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes
  • Nurture the level of engagement and candor required in today’s knowledge economy
  • Follow a step-by-step framework for establishing psychological safety in your team or organization

Shed the “yes-men” approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transfor

Elephant in the Room: How Relationships Make or Break the Success of Leaders and Organizations

Posted onAuthorKieran Lamb

A systematic look at how relationships determine the success of leaders and their enterprises, along with tools to help strengthen and change them

Since time immemorial, relationships have determined the fate of leaders. But today they are more critical to success than ever. No longer can leaders count on long time horizons or sloppy competition to make up for the inefficiencies that poor relationships create. Leaders must make decisions and take actions quickly and well with others, even those with whom they share very little?perhaps not even a time zone. This new world puts relationships at the center of what leaders must understand and master to succeed.

Uses in-depth observational studies and clinical research to explore how relationships at the top of organizations work, develop, and change

Shows how to understand, strengthen, and transform these relationships, so they can withstand the most intense pressures and conflicts

Building an Innovative Learning Organization: a framework to build a smarter workforce, adapt to change, and drive growth

Posted onAuthorKieran Lamb

Institute a culture of learning to boost organizational performance and agility

What makes organizations successful? Today, most successful companies are learning organizations. Building an Innovative Learning Organization shows you how to join their ranks and bring your organization up to the head of the class. This book is a practical, actionable guide on how to boost performance, successfully manage change, and innovate more quickly. Learning organizations are composed of engaged, motivated employees who continually seek improvement, which leads to organizational agility and the ability to innovate ahead of the curve. When you encourage learning at every level, from the intern to the C suite, you gain a more highly skilled workforce with a greater ability to act in any situation.

Building an Innovative Learning Organization shows you how to create this culture in your organization, with detailed explanations, practical examples, and step-by-step instructions so you can get started right away. Written by a recognized thought leader in the training industry, this informative and insightful guide is your roadmap to a more effective organization.

You will discover how to:

  • Attract, retain, and motivate the best employees
  • Become a more innovative and agile organization
  • Create a culture of continuous self-improvement
  • Encourage learning at all levels and translate it into action

Learning and education doesn’t end at graduation—it’s a lifelong process that keeps you relevant, informed, and better able to achieve your goals. These same benefits apply at the organizational level, making the culture self-sustaining: learning organizations attract top workers, who drive the organization forward, which attracts more top workers. If you want the best people, you have to be their best option. Building an Innovative Learning Organization gives you a blueprint for building a culture of learning, for a stronger, more robust organization.

Building a Global Learning Organization: using TWI to succeed with strategic workforce expansion in the LEGO Group

Posted onAuthorKieran Lamb

Pages: 234 Size: 4.62 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 06 June, 2014
eISBN-13: 9781498700641

Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group describes how a multinational company developed a global structure for learning based on the TWI (Training Within Industry) program to create and sustain standardized work across multiple language and cultural platforms. In this book, Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of the LEGO Group worldwide Learning Organization.The book outlines the organizational and planning models used by the LEGO Group to create the internal ability to give and receive tacit skills and knowledge. Describing how and why TWI is used as the foundation for success in knowledge transfer across diverse languages and cultures, it provides step-by-step guidance on how to establish a solid organizational foundation for your own Learning Organization.Providing expert insight into the work of culture change, the book explains how to work with people to create motivation for moving to a new system of learning. It details the critical elements that made the implementation at the LEGO Group a success, identifies the stumbling blocks they encountered along the way, and explains how they were overcome. Case studies describe in detail what these efforts looked and felt like in actual application.The TWI program has long been recognized for its ability to generate results. After reading this book, you will gain valuable insight into how your organization whether large or small, national or international can integrate this timeless tool into your operating structure and your daily culture.

Building a Better Business Using the Lego Serious Play Method

Posted onAuthorKieran Lamb

Author: Per Kristiansen, Robert Rasmussen. Pages: 243 Size: 2.3 MB Format: PDF Publisher: Wiley
Published: 26 June, 2014
eISBN-13: 9781118931363

Building a Better Business Using the LEGO® SERIOUS PLAY® Method delivers a creative approach to enhancing innovation and improving business performance, with the focus on unleashing play. Written by the two original Master Trainers for LEGO SERIOUS PLAY (LSP), the book outlines how LSP can develop teams, people, relationships and business . Based on the merging of play with organizational development, systems thinking and strategy development, LSP can foster improved meetings, faster innovation processes, team growth, and better communication.

The belief that everyone intends to do good and has the potential to do it is at the heart of LSP. The method nurtures the idea that everyone in an organization can contribute to discussions and outcomes. Building with LEGO bricks is a type of creative play that triggers a different kind of thought process, unleashing imagination and potential that is frequently untapped by the logical mind. The book explains this hands-on, minds-on approach, and discusses the theory as well as the practical implementation of LSP. Topics include:

  • Observation of internal and external interaction dynamics
  • Fostering a free and honest exchange of opinions
  • Suspending hierarchy for better, more effective communication
  • Facilitating change by encouraging exploration

The LEGO SERIOUS PLAY method is employed by start-ups and multinational corporations alike to maximize synergy among teams and throughout organizations. For leaders looking to boost effectiveness and see better results, Building a Better Business Using the LEGO® SERIOUS PLAY® Method is a comprehensive introduction to this creative management technique.

Preparing for continuous quality improvement for healthcare: sustainability through functional tree structures

Posted onAuthorKieran Lamb

Author: Reza Ziaee, James Bologna. Pages: 172 Size: 4.43 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 18 November, 2014
eISBN-13: 9781466567726

This book provides a set of detailed instructions to help you construct your departmental, divisional, or organizational functional tree structure (FTS) and work towards world-class service. Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures outlines a method that will enable your organization to set a stable base for future improvements that are sustainable and create breakthrough improvements in service, quality, and costs. More importantly, the FTS method outlined in the book will provide you with the tools to build processes tailored to your customers’ specifications and standards. It will enable you to improve your department, division, and entire organization and edge ahead of your competition. The book explains why organizations steeped in process improvement need to re-evaluate and re-establish their procedures-especially if initial outcomes have not met expectations. Illustrating key concepts with examples, case studies, and flow charts, it provides you with a clear understanding of organizational functional structure and how to document current organizational and departmental functional tree structures. Describing how to identify a department’s functional deficits, shortcomings, and waste, it explains how to select the best course of action for your organization. After reading this book, you will be able to create a pictorial representation of your organization’s current functional structure and select the best course of action for achieving sustainable advancements in service, quality, and costs. The book will help to convert your managers from a people-management mentality to one of process management-transforming leaders to educators and not guards.

Insightful Quality: Beyond Continuous Improvement

Posted onAuthorKieran Lamb

Author: Victor Sower, Frank Fair Pages: 124 Size: 1.18 MB Format: EPUB Publisher: Business Expert Press
Published: 15 June, 2012
eISBN-13: 9781606492918

In order to survive and attain and maintain market leadership, organizations must engage in longer-term strategic quality activities to address radical – possibly paradigm-shifting – improvements that might affect the organization and its competitive position. Doing so requires a different way of thinking and acting by leaders and managers. This is known as insightful thinking, and this book can show you how to achieve this kind of success.

This book is about how to think differently about quality and by doing so increase the creativity, innovation, and agility of an organization and its employees as well as the awareness of new developments in the marketplace and their possible impact on the organization and its markets. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership.

Each chapter contains short case illustrations about real organizations that illustrate the main points of that chapter. It challenges leaders and managers to adopt a new way of thinking and presents thought-provoking ideas about how organizations can begin the process of charting their own paths to insight – and lasting success.

Improving patient safety: tools and strategies for quality improvement

Posted onAuthorKieran Lamb

Author: Raghav Govindarajan. Pages: 299 Size: 2.98 MB Format: PDF Publisher: Productivity Press
Published: 15 January, 2019
eISBN-13: 9781498785037

Based on the IOM’s estimate of 44,000 deaths annually, medical errors rank as the eighth leading cause of death in the U.S. Clearly medical errors are an epidemic that needs to be contained. Despite these numbers, patient safety and medical errors remain an issue for physicians and other clinicians. This book bridges the issues related to patient safety by providing clinically relevant, vignette-based description of the areas where most problems occur. Each vignette highlights a particular issue such as communication, human facturs, E.H.R., etc. and provides tools and strategies for improving quality in these areas and creating a safer environment for patients.

Healthcare Analytics for Quality and Performance Improvement

Posted onAuthorKieran Lamb

Author: Trevor L. Strome. Pages: 242 Size: 6.58 MB Format: PDF Publisher: Wiley
Published: 14 October, 2013
eISBN-13: 9781118760178

Healthcare Analytics for Quality and Performance Improvement walks your healthcare organization from relying on generic reports and dashboards to developing powerful analytic applications that drive effective decision-making throughout your organization. Renowned healthcare analytics leader Trevor Strome reveals in this groundbreaking volume the true potential of analytics to harness the vast amounts of data being generated in order to improve the decision-making ability of healthcare managers and improvement teams.

Examines how technology has impacted healthcare delivery

Discusses the challenge facing healthcare organizations: to leverage advances in both clinical and information technology to improve quality and performance while containing costs

Explores the tools and techniques to analyze and extract value from healthcare data

Demonstrates how the clinical, business, and technology components of healthcare organizations (HCOs) must work together to leverage analytics
Other industries are already taking advantage of big data. Healthcare Analytics for Quality and Performance Improvement helps the healthcare industry make the most of the precious data already at its fingertips for long-overdue quality and performance improvement.

The Peach Who Thought She Had to Be a Coconut: Profound Reflections on the Power of Thought and Innate Resilience

Posted onAuthorKieran Lamb

Author: Terry Rubenstein Pages: 137 Size: 1.56 MB Format: PDF Publisher: Andrews UK Ltd
Published: 24 May, 2017
eISBN-13: 9781785386770

So I had a problem. I felt like a peach. But aspired to be a coconut. Unsurprisingly, I concluded I was ill-equipped for life, doomed to feel exposed to outside variables. It felt like an unstoppable blizzard was constantly blowing through me. My mind was full of long, dark winter days. And peaches don’t fare well in winter. Then, one day, I realised I did not need to be a coconut. In the midst of winter, I found within me an invincible summer. I uncovered innate resilience. Innate health. It is my birthright. It is the birthright of humanity. The one essential question to ask is this: Where do we think our feelings are coming from? And there is only one answer. Our feelings are always coming from the power of Thought in the moment. Never from anywhere else. Ever. Resilience is revealed when misunderstanding falls away. Realising the inside-out logic and wisdom of how our minds work reconnects us with what is true. And experiencing this truth is resilience. In these powerful reflective essays, Terry Rubenstein, author of the ground-breaking book Exquisite Mind and an avid student of the human dimension, reveals the logic and truth behind the extraordinary genius with which all human beings have been designed. This knowledge, which is self-evident when realised, eliminates the false assumption that we are non-resilient. It carries with it monumental implications and answers one of the most important questions that we can ever ask: Why would a peach ever want to be a coconut?

How to Be Happy: How Developing Your Confidence, Resilience, Appreciation and Communication Can Lead to a Happier, Healthier You

Posted onAuthorKieran Lamb

Author: Liggy Webb. Pages: 226 Size: 4.5 MB Format: PDF Publisher: Capstone
Published: 17 July, 2012
eISBN-13: 9780857083418

We all have the capacity to be happy. There may be occasions in your life where this seems a challenging concept, however there are some very definite things that you can do to make sure that you are happy more often than not. After all, happy people get sick less often, they have more energy, are more creative, sustain more positive relationships and are more fun to be around. With the help of Liggy Webb, you can create your own personal happiness toolkit! How to be Happy will help you feel more self-empowered and in control of any situation, helping you progress in your work and personal life. You will learn how to:

  • Build your self-confidence to make the best of who you are
  • Be open to learning new things, to become more effective and creative
  • Develop an attitude of gratitude to appreciate life more
  • Encourage and sustain positive relationships
  • Build your resilience and emotional strength to cope with stress and manage change
  • Foster a healthy attitude and get fit for life You can make the decision right now to be happier if you really want to be.

Life is what you make it – so learn how to be happy, effective and energetic – and watch how it inspires those around you.

Six Sigma: Constantly improve your business processes

Posted onAuthorKieran Lamb

Author: 50minutes.Com Pages: 21 Size: 1.06 MB Format: EPUB Publisher: 50 Minutes
Published: 02 September, 2015
eISBN-13: 9782806265913

Constantly improve your business processes!. This book is a practical and accessible guide to understanding and implementing Six Sigma, providing you with the essential information and saving time.. In 50 minutes you will be able to:

  • Follow the DMAIC methodology to successfully implement Six Sigma in your company
  • Focus on the three most important factors: customers, employees and processes
  • Form a strategy that focuses on product quality improvement according to the expectations of your customers

Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators

Posted onAuthorKieran Lamb

Author: Patrick Lencioni. Pages: 176 Size: 1.44 MB Format: PDF Publisher: Jossey-Bass
Published: 06 May, 2005
eISBN-13: 9780787979324

In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves:

  • Are we really a team?
  • How are we currently performing?
  • Are we prepared to invest the time and energy required to be a great team?

Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.

Make it Fly!: The step-by-step guide to make any idea, project or goal take off

Posted onAuthorKieran Lamb

Author: Brigitte Cobb. Pages: 209 Size: 1.49 MB Format: PDF Publisher: Pearson Business – M.U.A.
Published: 01 October, 2013
eISBN-13: 9780273794530

Whether it’s a project at work or a dream for life, Make it Fly! is the ultimate success plan for making things happen. Its proven, step-by-step approach will make even the biggest goal achievable, giving you that vital first push and all the know-how, inspiration and practical techniques you need to see things through. Discover how to:

  • Appraise your idea to make sure if it’s really ready to fly
  • Get the planning right so you know what’s happening now and what you’re doing next
  • Hurdle all the annoying obstacles that will try to put you off course
  • Stay motivated focused by taking every step in the right way and at the right time

Stop talking about what you’re going to do, and start doing what you’re talking about. It’s time to make it fly! ‘Wow! If you’re looking for a book to help you get a dream off the ground then this is for you.

Scrum For Dummies

Posted onAuthorKieran Lamb

Author: Mark C. Layton. Pages: 411 Size: 5.82 MB Format: PDF Publisher: For Dummies
Published: 16 April, 2015
eISBN-13: 9781118905838

Practice an agile form of management to stop wasting time and money Scrum For Dummies is an easy to use guide to managing the tricky transition from a traditional project management methodology to the new and most popular agile framework. As the most efficient, successful methodology for team project management, Scrum relies on transparency, flexibility, and fluidity to deliver a final product that fulfills the needs of all stakeholders. Written in easy-to-read Dummies style, this book walks you through the core principles of Scrum and provides a roadmap for tangible implementation. The vast majority of projects go over budget, and billions of dollars are wasted every year on overruns. Put a stop to this wasteful leakage by switching to a management style that keeps all participants informed, up-to-date, and accountable. Authored by a Certified Scrum Trainer, Mark Layton, Scrum For Dummies covers the key ideas and processes behind Scrum methodologies, and presents the inner workings of the plan in an engaging and accessible format. Topics include:

  • The Scrum values, roles, artifacts, and activities that make up the principle of this methodology
  • When and how best to use Scrum
  • The differences between Scrum and other agile methodologies
  • Using Scrum for IT, finance, construction, health care, and more

The book also delves into the everyday use of Scrum, and how it can help you achieve your own personal goals outside of work. There`s a reason why scrum is quickly becoming the standard approach to project management it works! If you want to stop wasting time and start producing more effectively, Scrum For Dummies is the guide that will get you there.

The Five Dysfunctions of a Team: A Leadership Fable

Posted onAuthorKieran Lamb

Author: Patrick Lencioni. Pages: 242 Size: 2.52 MB Format: PDF Publisher: Jossey-Bass
Published: 18 April, 2007
eISBN-13: 9780787962807

In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight. Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

Management and Organisational Behaviour, 11th ed.

Posted onAuthorKieran Lamb

Author: Laurie J. Mullins With Gill Christy. Pages: 681 Size: 16.74 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 17 February, 2016
eISBN-13: 9781292088518

Laurie Mullins’s Management & Organisational Behaviour is the essential guide to OB for students today. Over half a million students have used this engaging and practically focused book as their introduction to the world of management and organisational behaviour, and it continues to evolve and improve to serve the needs of modern students. Using both theory and practical, real-world examples, the textbook considers how organisational performance can be improved through effective management of people. This unique approach to the subject enables students to relate Organisational Behaviour to Management in the broader social and cultural contexts. This fully updated new edition incorporates new content and a streamlined structure to deliver the best possible learning experience. Key features include:

  • Expanded Personal Skills and Employability sections as well as 5 new end of chapter exercises and an end of book review to help you to develop your social and work-based skills in preparation for life after study.
  • New and revised management and OB in action case studies help to place the theory of management and organisational behaviour in the context of everyday organisational practice.
  • New and revised end of chapter case studies provide a deeper insight into a wide variety of organisations in the UK and around the world.
  • New Academic Viewpoint features in each part links to relevant research for a deeper understanding of the topics discussed.

Management and Organisational Behaviour will appeal to students at undergraduate level or on related professional courses, as well as to graduates and professionals aspiring to management positions. This bible of Organisational Behaviour is the perfect resource for students from all backgrounds – Management starts with Mullins!

Lean Six Sigma For Dummies

Posted onAuthorKieran Lamb

Author: By John Morgan And Martin Brenig-Jones. Pages: 371 Size: 6.26 MB Format: PDF Publisher: For Dummies
Published: 08 October, 2015
eISBN-13: 9781119073802

Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered “yes,” you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business. The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation and everything in between.

  • Gives you plain-English explanations of complicated jargon
  • Serves as a useful tool for businesspeople looking to make their organisation more effective
  • Helps you achieve goals with ease and confidence
  • Provides useful hands-on checklists

Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

Lean Six Sigma Business Transformation For Dummies

Posted onAuthorKieran Lamb

Author: By Roger Burghall, Vince Grant, John Morgan. Pages: 332 Size: 20.27 MB Format: PDF Publisher: For Dummies
Published: 31 July, 2014
eISBN-13: 9781118844885

Use Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations. In this new book, the team that bought you Lean Six Sigma For Dummies shows you how to take Lean Six Sigma to the next level and manage continual change in your organization. You`ll learn to design a roadmap for transformation that`s tailored to your business objectives; develop and implement processes that eliminate waste and variation across the company; synchronize your supply chain; and successfully deploy Lean Six Sigma over time. Lean Six Sigma Business Transformation For Dummies shows you how to:

  • Define your transformation objectives and create a bespoke `Transformation Charter` for your organization.
  • Assess your company`s readiness for transformation.
  • Establish a `Transformation Governance System` to help you manage the transformation programme effectively.
  • Bring your people with you! Plan and achieve the cultural change needed to make the transformation process successful.
  • Join up the dots between planning and effective execution with Strategy Deployment.
  • Deploy a `Continuous Improvement` toolkit to achieve everyday operational excellence.
  • Sustain the transformation programme and widen the scope across the organization (including deploying to the supply chain).
  • Adopt a `Capability Maturity Approach` to drive business improvement – recognizing that change is a continuous transformational journey, just as pioneers like Toyota have done.
  • Use a range of Lean Six Sigma Tools – using the right tools, at the right time (and in the right order!) enables continuous improvement by eliminating waste and process variation.

Lean For Dummies

Posted onAuthorKieran Lamb

Author: By Natalie Sayer And Bruce Williams. Pages: 411 Size: 17.24 MB Format: PDF Publisher: For Dummies
Published: 01 March, 2012
eISBN-13: 9781118224465

Take charge and engage your enterprise in a Lean transformation Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you`re already using Lean, but you need to get up to speed. Lean For Dummies shows you how to do more with less and create an enterprise that embraces change. In plain-English, this friendly guide explores the general overview of Lean, how flow and the value stream works, and the best ways to apply Lean to your enterprise. This revised edition includes the latest tools, advice, and information that can be used by everyone — from major corporations to small business, from non-profits and hospitals to manufacturers and service corporations. In addition, it takes a look at the successes and failures of earlier Lean pioneers — including Toyota, the inventors of Lean — and offer case studies and hands-on advice.

  • The latest on the Six Sigma and Lean movements
  • The role of technology and the expanding
  • Lean toolbox Case studies enhance the material

Lean For Dummies gives today`s business owners and upper level management in companies of all sizes and in all industries, the tools and information they need to streamline process and operate more efficiently.

The NLP Cookbook: 50 Life Enhancing NLP Techniques for Coaches, Therapists and Trainers

Posted onAuthorKieran Lamb

Author: Fran Burgess Pages: 258 Size: 4.01 MB Format: EPUB Publisher: Crown House Publishing
Published: 16 November, 2011
eISBN-13: 9781845908423

The NLP Cookbook is a veritable smorgasbord of NLP and related techniques gleaned from some of the greatest names in the field and adapted to provide an encyclopaedic resource for all therapists, coaches, change agents or health professionals.Fran Burgess uses the metaphor of cooking to describe the process of bringing together the best ingredients in NLP and selecting them carefully in order to produce some mouth watering results. The recipes are grouped into sections depending on their purpose. Quite a few focus on how to shift state, with some of these targeting specific states like acceptance and anxiety. These are followed by recipes that seek to develop behaviours and skills, and others that address beliefs and identity. There is then a wide range to choose from which deal with goals, relationships and the process of change.The beauty is that most of them can be used time and again for different circumstances and contexts, so they never wear out. Each recipe is prefaced by an introduction, giving you some background to its source and evolution. You are provided with its ingredients, should you be interested in its engineering, plus timings and materials required, and if it is suitable for working solo, or with a partner. Novice cooks can follow the recipes slavishly whereas those with more experience can adapt a recipe, adding a little something here, removing a little something there. This is not magic. They understand the chemistry that underpins the cooking process. They know what happens when you put this with that, now or later.

NLP Business Masterclass: Driving peak performance with NLP

Posted onAuthorKieran Lamb

Author: David Molden. Pages: 353 Size: 4 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 09 May, 2007
eISBN-13: 9781408250327

Companies today stand or fall, not by the efficiency of their processes and systems, but by the talent of their people. By using the techniques of NLP you can develop talent and achieve success. This is the popular but definitive book of NLP for people who want to make exceptional progress for their organisations. It demystifies NLP and relates the theories and principles to current business challenges. Its practical techniques, methods, and examples drawn from leading practitioners in the field, ensures you can implement this straight into your everyday working life. NLP Business Masterclass takes the applications of NLP in business beyond simple everyday techniques, to consider the bigger challenges facing organisations today including:

  • How do you get the best from your people?
  • What`s the best way of organising teams?
  • How can NLP help us to motivate people?
  • What about incentives and rewards for employees?
  • How do you change a culture and keep it alive?
  • How can NLP help my people to become more committed and responsible?
  • How can NLP help to develop leadership?

You can learn more about NLP. Or you can have the Masterclass.

Me, Myself, My Team – revised edition: How to be an effective team player using NLP

Posted onAuthorKieran Lamb

Author: Angus McLeod Pages: 119 Size: 776 KB Format: EPUB Publisher: Crown House Publishing
Published: 04 December, 2006
eISBN-13: 978184590538

Me, Myself, My Team brings you effective strategies to improve your team s communication and motivation, discover new perceptions and begin new courses of action. Full of practical ideas, this exceptional book demonstrates how team playing achieves the best results.

Making Your words Work: Using NLP to Improve Communication, Learning and Behaviour

Posted onAuthorKieran Lamb

Author: Terry Mahony Pages: 168 Size: 1.76 MB Format: EPUB Publisher: Crown House Publishing
Published: 08 May, 2007
eISBN-13: 9781845905347

The first book to focus on the application of language models for classroom management, Making Your Words Work offers a large repertoire of linguistic approaches to improve communication between teacher and pupil. It provides a robust rationale of the causes of anxiety and dysfunctional behaviour. It covers the latest developments in effective teaching through the modification of language use.

How to Manage with NLP

Posted onAuthorKieran Lamb

Author: By David Molden. Pages: 265 Size: 5.52 MB Format: PDF Publisher: Prentice Hall – M.U.A.
Published: 03 January, 2011
eISBN-13: 9780273745709

With NLP you can achieve even greater success as a manager. Whether you need to improve your communication, develop your strategic planning or nurture your creative thinking, NLP gives you the tools to dramatically improve your performance as a manager or a leader. NLP has been used for years to help busy managers and leaders all over the world boost their communication skills and get the best out of their teams, time after time. Now it’s your turn to discover the most effective tool for managers on the planet. Inside you’ll discover how to: .. Develop trust, rapport and credibility with your team and clients .. Handle every managerial challenge effectively .. Develop long-lasting relationships that will take you and your team from strength to strength Now in its third edition How to Manage with NLP contains all the background, concepts and techniques you’ll ever need along with practical exercises to ensure you get develop a thorough grounding and understanding. Are you ready to be amazed and amazing? Read on! “This is a ‘must have’ book for any leader interested in improving their capabilities in engaging with people, teambuilding and managing change.”

How to coach with NLP

Posted onAuthorKieran Lamb

Author: Robbie Steinhouse. Pages: 289 Size: 3.68 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 15 June, 2010
eISBN-13: 9780273755456

Improve your ability to understand, interact and communicate with others using the skills of coaching and NLP. This practical book contains easy to follow models, numerous real-life examples, a unique NLP based six-session coaching model and a unique section on the use of Hypnosis — an important NLP tool.

Change Your Business with NLP Powerful tools to improve your organisation`s performance and get results

Posted onAuthorKieran Lamb

Author: Lindsey Agness. Pages: 345 Size: 1.32 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 15 January, 2011
eISBN-13: 9780857081247

Transform the way your business works. Neuro-Linguistic Programming (NLP) techniques can be applied to all business challenges. As a leader or manager in either the public or private sectors, whatever your industry or size of organisation, you can use NLP to improve your business by changing the mindsets of everyone you work with. When tailored for practical business application, NLP can help you to identify and deliver efficiencies, hold onto clients in the midst of increasing competition, improve morale and increase organisational performance and results. Change Your Business With NLP is the first genuinely practical guide for managers, showing how to use NLP techniques to overcome specific business problems. You will learn how to:

  • Improve your results as a leader
  • Build an exceptional team
  • Manage change more effectively
  • Change your organisation`s culture
  • Create more effective client and customer relationships
  • Transform your presentation skills Increase the overall performance of your business

Bestselling author Lindsey Agness, an international change management consultant and certified trainer of NLP, uses step-by-step techniques and a broad range of case studies to show you that NLP can deliver measurable results in business.

Business NLP For Dummies

Posted onAuthorKieran Lamb

Author: By Lynne Cooper. Pages: 379 Size: 3.95 MB Format: PDF Publisher: For Dummies
Published: 03 December, 2008
eISBN-13: 9780470721049

Achieve business success with Neuro-linguistic Programming People around the globe use NLP to improve their communication skills, build rapport, make positive changes, and accomplish their goals. When used in a business context, NLP techniques can transform both your own and your team`s performances. This practical guide to NLP at work will help you increase your flexibility, become more influential, and achieve professional success, whatever your career.

  • Use NLP techniques in the workplace – overcome barriers to success and develop a winning mindset
  • Build effective working relationships – improve your communication skills and create rapport with your colleagues
  • Lead people to perform – enhance your ability to inspire peak performance
  • Make changes that drive success – set and achieve ambitious goals

Brilliant NLP, 3rd ed.

Posted onAuthorKieran Lamb

Author: Molden, David, Pat Hutchinson Pages: 254 Size: 2.4 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 26 December, 2014
eISBN-13: 9781292084244

Master the tools of NLP and become more effective, more efficient, more powerful and more successful

NLP will provide powerful tools and techniques to help you make positive changes in your life.

Brilliant NLP: Manage your emotions, think clearly and enjoy life, 3rd ed.

Posted onAuthorKieran Lamb

Author: David Molden And Pat Hutchinson. Pages: 257 Size: 4.69 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 01 June, 2012
eISBN-13: 9780273778776

Master the tools of NLP and become more effective, more efficient, more powerful and more successful. NLP can provide powerful tools and techniques to help you make positive changes in your life. This bookclearly explains how NLP works and includes plenty of exercises to help you put the theory intro practice. This new edition gives you everything you need to know about NLP and how to do it – with more tips, examples, techniques and insights to show how NLP can work for you. Brilliant outcomes: – Understand and master NLP step by step – Discover how to apply NLP to your life, right now – Change your thinking; change your life.

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

Posted onAuthorKieran Lamb

Author: Gerald J. Langley … [et Al.]. Pages: 515 Size: 2.53 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 13 May, 2009
eISBN-13: 9780470430880

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

Resonate: Present Visual Stories that Transform Audiences

Posted onAuthorKieran Lamb

Author: Nancy Duarte. Pages: 276 Size: 46.31 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 27 September, 2010
eISBN-13: 978111801487

Reveals the underlying story form of all great presentations that will not only create impact, but will move people to action Presentations are meant to inform, inspire, and persuade audiences. So why then do so many audiences leave feeling like they`ve wasted their time? All too often, presentations don`t resonate with the audience and move them to transformative action. Just as the author`s first book helped presenters become visual communicators, Resonate helps you make a strong connection with your audience and lead them to purposeful action. The author`s approach is simple: building a presentation today is a bit like writing a documentary. Using this approach, you`ll convey your content with passion, persuasion, and impact. Author has a proven track record, including having created the slides in Al Gore`s Oscar-winning An Inconvenient Truth Focuses on content development methodologies that are not only fundamental but will move people to action Upends the usual paradigm by making the audience the hero and the presenter the mentor Shows how to use story techniques of conflict and resolution Presentations don`t have to be boring ordeals. You can make them fun, exciting, and full of meaning. Leave your audiences energized and ready to take action with Resonate .

Ideas Are Free

Posted onAuthorKieran Lamb

Author: Robinson, Alan G, Dean M. Schroeder Schroeder, Dean M. Pages: 255 Size: 1.07 MB Format: PDF Publisher: Berrett-Koehler Publishers
Published: 09 January, 2006
eISBN-13: 9781605090177

The fact is, because they’re the ones doing the day-to-day work, front-line employees see a great many problems and opportunities that their managers don’t. But most organisations do very poorly at tapping into this extraordinary potential source of revenue-enhancing and savings-generating ideas.

Drawing on extensive research and experience in more than 300 organisations around the world, Alan Robinson and Dean Schroeder show precisely how to take advantage of the virtually free, perpetually renewable resource of employee ideas.

True excellence and sustainable competitive advantage—in every area, from productivity, to responsiveness, keeping costs low, quality and service delivery—is only possible with the attention to detail that comes from getting and implementing large numbers of ideas from employees.

Business Storytelling For Dummies

Posted onAuthorKieran Lamb

Author: By Karen Dietz, Phd And Lori L. Silverman. Pages: 387 Size: 12.24 MB Format: PDF Publisher: For Dummies
Published: 12 April, 2013
eISBN-13: 978111873028

Use storytelling to influence people and move them to action Need to get your point across? Get staff on board with change? Foster collaboration? Increase sales? Strengthen employee engagement? Build customer loyalty? Drive innovation and creativity? Capture best practices? Align people around a goal? Grow your business? Business Storytelling For Dummies can help you do this and more.

  • Expert advice with real-world examples
  • Proven case studies, tips, and templates
  • How to get results by capturing, crafting, telling stories, and more

The Idea-Driven Organization

Posted onAuthorKieran Lamb

Author: Alan G. Robinson, Dean M. Schroeder. Pages: 138 Size: 2.46 MB Format: EPUB Publisher: Berrett-Koehler Publishers
Published: 31 March, 2014
eISBN-13: 9781626561250

Most companies, if they solicit employee ideas at all, essentially just set up a suggestion box, which employees know from experience is where ideas go to die. So nothing happens. But innovation is not an option – it’s the key to survival. And innovation needs new ideas. So where are those ideas going to come from? Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact. Robinson and Schroeder explain how leaders can build the kind of idea-driven company capable of implementing 50 to 100 or more ideas per employee per year. Drawing on their work with companies world-wide, they show what’s needed to put together a management team open to grassroots innovation and describe the strategies, policies, and practices that encourage – and those that discourage – employee ideas. They detail exactly how high-performing idea processes work and how to design one customized for your organization – including advice for teaching people how to come up with new ideas. The best ideas may come from the bottom, but they have to be systematically solicited from the top.

Summary The Idea-Driven Organization – Review and Analysis of Robinson and Schroeder’s Book

Posted onAuthorKieran Lamb

Author: Businessnews Publishing Pages: 25 Size: 1.35 MB Format: EPUB Publisher: Must Read Summaries
Published: 01 July, 2015
eISBN-13: 9782511036068

The must-read summary of Alan Robinson and Dean Schroeder`s book: “”The Idea-Driven Organization””.This complete summary of the ideas from Alan Robinson and Dean Schroeder`s book “”The Idea-Driven Organization”” details how the best ideas to improve a business often come from the front-line. According to Robinson and Schroeder, you should listen to these ideas and apply them. This is exactly what an idea-driven organisation does. For this concept to work, organisations must have systems in place to push and pull these ideas.There are five steps to building an idea-driven organisation:1. Understand the power of front-line ideas2. Realise this needs different leadership3. Align your strategy and management4. Implement your front-line idea system5. Use these ideas to innovateAdded-value of this summary:

  • Save time
  • Understand the power of front-line ideas
  • Build an idea-driven organisation and benefit from innovative ideas

To learn more, read ”The Idea-Driven Organization’ and start listening to those that know your business the best!

The Art of Followership: How Great Followers Create Great Leaders and Organizations

Posted onAuthorKieran Lamb

Author: Editors, Ronald E. Riggio, Ira Chaleff, Jean Lipman-Blumen ; Foreword By James Macgregor Burns. Pages: 418 Size: 1.52 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 07 January, 2008
eISBN-13: 9780470186411

The Art of Followership puts dynamic leader-follower interaction at the forefront of discussion. It examines the multiple roles followers play and their often complex relationship to leaders. With contributions from leading scholars and practitioners from the burgeoning field of leadership/followership studies, this groundbreaking book outlines how followers contribute to effective leadership and to organizations overall. Drawing from various disciplines from philosophy, to psychology and management, to education the book defines followership and its myriad meanings. The Art of Followership explores the practice and research that promote positive followership and reveals the part that followers play in setting the standards and formulating the culture and policies of the group. The contributors include new models of followership and explore fresh perspectives on the contributions that followers make to groups, organizations, societies, and leaders. The book also explores the most current research on followership and includes insights and perspectives on the future of leader-follower relationships.

Leadership is Half the Story: A Fresh Look at Followership, Leadership, and Collaboration

Posted onAuthorKieran Lamb

Author: Marc Hurwitz Pages: 290 Size: 3.78 MB Format: PDF Publisher: University Of Toronto Press – M.U.A
Published: 03 February, 2015
eISBN-13: 9781442622395

Can you imagine a choreographer only training one dancer to lead while his or her partner sits in the lobby staring at the wall? Yet we do this all the time in organizations. Half the partnership is missing.. Leadership is Half the Story introduces the first model to seamlessly integrate leadership, followership, and partnerships. This research-backed, field-tested book contributes many new ideas and practical advice for everyone in an organization ndash; from CEO to HR director to front-line manager to consultant.. All of us lead, not just those with the formal title. All of us follow, not just front-line staff. In great collaborations, one moment we are leading and then we flip to following; in other words, the relationship between leadership and followership is dynamic, context-specific, and ever-evolving. This empowering perspective opens up leadership to everyone, normalizes followership, and enables more productive and innovative collaborations. Candid discussions about both roles allow for better coaching, mentoring, skill development, and interpersonal agility, and result in stronger teams.

Followership: What It Takes to Lead

Posted onAuthorKieran Lamb

Author: James Shindler, James Schindler Pages: 83 Size: 1.14 MB Format: EPUB Publisher: Business Expert Press
Published: 18 November, 2014
eISBN-13: 9781606497333

Every leader is also a follower. Both good leaders and good followers exhibit many of the same characteristics. Both think for themselves, both are active in the leadership process, and both exhibit positive energy. Traditionally, leadership classes and leadership development programs devote little time and attention to developing effective follower skills because most organizational leaders erroneously assume that employees know how to follow. This book takes a look at both current leadership and followership theories and describes how to apply them in an organizational setting. The book also provides an overview of what it means to be a good follower and provides a roadmap of how to develop followership skills that can easily be translated to leadership skills as the need arises. Generally, there is a negative connotation of the term followership due to a lack of understanding of the topic of followership. This lack of understanding has frequently caused leaders to overlook followership as a necessary part of a successful organization. Increasing awareness of followership processes within the organizational context will lead to improved leadership and improved organizational performance. This book will aid in the development of those great followers who are great employees who in-turn will possess the skills necessary to become great leaders. This book is intended for a broad audience including both students and practitioners of Leadership.

Measurement Madness: Recognizing and Avoiding the Pitfalls of Performance Measurement

Posted onAuthorKieran Lamb

Author: Dina Gray, Pietro Micheli, Andrey Pavlov. Pages: 240 Size: 1.01 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 20 November, 2014
eISBN-13: 9781118464519

A clearer, more accurate performance management strategy Measurement Madness presents a level-headed approach to performance management, helping leaders avoid the often-bizarre unintended consequences of KPIs. Using real life examples of measurement gone wrong, this book details how each particular behaviour could have been foretold, and demonstrates what a manager needs to consider when creating measures and performance measurement systems. Each chapter explains the behaviour in terms of management and organisational theories, concluding with guiding principles to help readers avoid the many pitfalls of well-intended performance management. With cases drawn from the archives of the world-leading Centre of Business Performance at Cranfield University, this useful guide confronts the issues in detail and provides clear, practical solutions that make performance management work. Examples of poor management via measurement are increasingly showing up in the press, from the UK`s MP expenses scandal to the demise of the banking sector. Although targets and rewards have long resulted in bizarre behaviours, these recent examples have moved measurement, reward, and behaviour to the forefront of business management once again. This book provides managers with clear guidance toward a new strategy.

  • Take a close look at how performance and measurement are being misused * Measure what`s useful, not just what`s easy to measure
  • Learn how over-emphasising targets can hinder progress and performance
  • Set the right targets and reward the right behaviour

With a unique mix of examples from the UK, the US, and around the world, this book provides theoretical and practical help in addressing the issues and concerns surrounding performance management. For the manager longing for useful metrics and more accurate reports, Measurement Madness contains key information and strategy.

Positive Psychology and Change

Posted onAuthorKieran Lamb

Author: Sarah Lewis. Pages: 272 Size: 2.47 MB Format: PDF Publisher: Wiley-Blackwell
Published: 04 March, 2016
eISBN-13: 9781118793848

Positive Psychology and Change explores how areas of positive psychology such as strengths, flow, and psychological capital can be applied to the everyday challenges of leading a dynamic and adaptive work community, and how collaborative group approaches to transformational change can be combined with a positive mindset to maintain optimism and motivation in an unpredictable working environment.

  • Articulates a unique vision for organizational leadership in the 21st century that combines positive psychology, Appreciative Inquiry (AI), and collaborative group technologies
  • Focuses on four specific co-creative approaches (Appreciative Inquiry, Open Space, World Cafe and SimuReal) and the ways in which they surpass traditional methods for organizational change
  • Explains the latest theory, research, and practice, and translates it into concrete, actionable ideas for meeting the day-to-day challenges of effective and adaptive leadership and management
  • Includes learning features such as boxed text, short case studies, stories, and cartoons

Organizational Behavior

Posted onAuthorKieran Lamb

Author: Robbins, Stephen P.,, Tim Judge Judge, Tim Pages: 747 Size: 23.41 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 04 April, 2016
eISBN-13: 9781292146317

For undergraduate and graduate courses in Organizational Behavior. Help Students Better Understand Their Behavioral and Interpersonal Skills Long considered the standard for all organizational behavior textbooks, Organizational Behavior provides the research you want, in the language your students understand. This text continues its tradition of making current, relevant research come alive for readers. The Seventeenth Edition has been thoroughly updated to reflect the most recent research and business events within the field of organizational behavior worldwide, while maintaining its hallmark features-clear writing style, cutting-edge content, and intuitive pedagogy.

The outstanding middle manager: how to be a healthy, happy, high-performing mid-level manager

Posted onAuthorKieran Lamb

Author: Gordon Tinline And Cary Cooper. Pages: 208 Size: 1.25 MB Format: PDF Publisher: Kogan Page Ltd
Published: 03 September, 2016
eISBN-13: 9780749474676

Recent research shows that the number of people in senior specialist and middle management positions is growing. As organizations continue to flatten, the middle becomes the place where many will spend the majority of their careers. The Outstanding Middle Manager is the new guide to dealing with those pressures specific to the role and maximizing the opportunities to forge a fulfilling and balanced career in the middle. Drawing on the latest research into workplace trends, strategic management and work-life balance, Tinline and Cooper focus on middle management as an opportunity level. Readers can discover: strategies for managing upwards as well as downwards, how to deal effectively with generational differences and an evolving workplace, influencing, empowerment and team-building skills, and stress- and life-management strategies that bring clarity and purpose. With a focus on lateral development and progression as a career choice, The Outstanding Middle Manager empowers readers to take control of their mid-level career to become more fulfilled, more resilient and more satisfied.

Managing in Health and Social Care

Posted onAuthorKieran Lamb

Author: Vivien Martin, Julie Charlesworth And Euan Henderson. Pages: 380 Size: 2.46 MB Format: PDF Publisher: Routledge Ltd – M.U.A.
Published: 25 February, 2010
eISBN-13: 9780203856932

Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as:

  • interorganisational and interprofessional working
  • leadership
  • responding to the needs of service users
  • the service environment
  • accountability and risk
  • working with a budget
  • standards and quality
  • managing change.

The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation. Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

Managing change: From health policy to practice

Posted onAuthorKieran Lamb

Author: Burnes, Bernard Pages: 673 Size: 4.81 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 16 August, 2017
eISBN-13: 9781292156071

The aim of this leading textbook is to provide a thorough understanding of the theories, approaches and practice of organisational change.  It critically examines the approaches to change that are on offer, indicates their usefulness and drawbacks and sets them within the broad context of organisational life through the use of real-life examples.

Management and Organisational Behaviour

Posted onAuthorKieran Lamb

Author: Laurie J. Mullins With Gill Christy. Pages: 851 Size: 16.76 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 08 April, 2013
eISBN-13: 9780273792734

The essential introduction to management and organisational behaviour – over half a million students worldwide have used Management and Organisational Behaviour to help them learn. Written in an engaging style and packed with contemporary references to management research and practice, this book continues to be the Organisational Behaviour text of choice for today`s students. A range of real life examples and case studies illustrate the theories of human behaviour at work, and the influence of individuals, leaders and groups on organisational performance. Using frequent questions and exercises, a clear layout, and additional online resources, this book will enable students to

  • think critically about topical issues and debates.
  • develop personal and professional skills for work and study.
  • reinforce and assess knowledge and understanding.
  • navigate through the text efficiently and effectively.
  • succeed in project work, research and exams.

Making Sense of Change Management

Posted onAuthorKieran Lamb

Author: Esther Cameron And Mike Green. Pages: 464 Size: 3.79 MB Format: PDF Publisher: Kogan Page Ltd
Published: 03 March, 2015
eISBN-13: 9780749472597

The definitive, bestselling text in the field of change management, Making Sense of Change Management provides a thorough overview of the subject for both students and professionals. Along with explaining the theory of change management, it comprehensively covers the models, tools, and techniques of successful change management so organizations can adapt to tough market conditions and succeed by changing their strategies, structures, boundaries, mindsets, leadership behaviours and of course their expectations of the people who work within them. This completely revised and updated 4th edition of Making Sense of Change Management includes more international examples and case studies, emerging new thinking and practice in the area of cultural change and a new chapter on the interrelationship with project management (PM) and change management. It also covers complexity models, agile approaches, and stakeholder management along with cultural sensitivity and what to do when cultures collide. Making Sense of Change Management remains essential reading for anyone who is currently part of, or leading, a change initiative. Online supporting resources include lecture slides, making this an ideal textbook for MBA or graduate students focusing on leading or managing change.

Losing Our Way In Healthcare: The Impact Of Reform

Posted onAuthorKieran Lamb

Author: Campbell, Kevin R. Pages: 164 Size: 2.19 MB Format: PDF Publisher: World Scientific Pub Co Pte
Published: 09 July, 2015
eISBN-13: 9789814616829

Healthcare in the US is rapidly changing. The changes that are occurring as a result of the Affordable Care Act (ACA) or “Obamacare” will forever modify the way in which doctors and patients interact. This book is a collection of essays that initially are a heartfelt description of the author`s passion for patient care and an exploration of the “art” of healing. These essays then go on to explore healthcare reform in the US and how the proposed (and ongoing) changes in the healthcare system are likely to impact the practice of medicine and ultimately affect the doctor-patient relationship. The essays explore ethical concerns and leave us wondering just how medicine will be practiced in the future.

Leadership for Sustainability and Change

Posted onAuthorKieran Lamb

Author: Scott, Cynthia;Esteves, Tammy Pages: 87 Size: 1.1 MB Format: PDF Publisher: Routledge Ltd
Published: 08 September, 2017
eISBN-13: 9781351275200

Leadership for Sustainability and Change is a concise, practical and energizing distillation of what is working for today’s most successful sustainability leaders. It provides a clear set of actions you can take to generate transformation, with results yielding market advantage, eco-efficiency, product or service innovation, personal resilience and engaged communities.

Learn from the experience of successful sustainability leaders how to: build personal resilience and agility to lead change for the long-run; sustain innovation that is released in bursts of focused “energy for good”; draw attention to what is working by focusing on the power of small differences; decrease resistance and increase motivation with a change acceleration model; identify stages of individual and organizational readiness for change; use rapid prototyping to increase group engagement; tell compelling stories to encourage teams to initiate action.

Leadership for Sustainability and Change offers guidance for leaders who are shaping the future of sustainability within their organizations. The book includes a simple framework for assessing your progress, so that you can revisit the tools and processes you need most.

Human Resources Management for Health Care Organizations

Posted onAuthorKieran Lamb

Author: Joan E. Pynes, Donald N. Lombardi. Pages: 450 Size: 4 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 27 December, 2011
eISBN-13: 9781118152737

This book is a comprehensive guide to the essential areas of health care human resources management, and is an immediately useful practical handbook for practitioners as well as a textbook for use health care management programs. Written by the authors of Handbook for the New Health Care Manager and Human Resources Management for Public and Nonprofit Organizations , the book covers the context of human resources management in the unique health care business arena from a strategic perspective includes SHRM and human resources planning, organizational culture and assessment, and the legal environment of human resources management. Managing volunteers and job analysis performance appraisal instruments, training and development programs, and recruitment, targeted selection and hiring techniques are covered. Compensation policies and practices, employer-provided benefits management, implementation of training and organizational development programs, as well as labor-management relations for health care organizations and healthcare human resource information technology are covered, with practical examples and proven strategies amply provided in each chapter.

Managing For Dummies

Posted onAuthorKieran Lamb

Author: By Bob Nelson And Peter Economy. Pages: 388 Size: 4.8 MB Format: PDF Publisher: For Dummies
Published: 03 June, 2010
eISBN-13: 9780470881156

The fast and easy way to learn how to manage people, projects, and teams. Being a manager can be an intimidating and challenging task. Managing involves teaching new skills to employees, helping land a new customer, accomplishing an important assignment, increasing performance, and much more. The process of management can be very challenging at times, but it can also bring you a sense of fulfillment that you never imagined possible. Gives practical advice on the most important aspects of managing, such as delegating as opposed to ordering, improving employees’ performances, getting your message across, understanding ethics and office policies, team building and collaboration, and much more.

  • Tips and advice for new and experienced managers
  • All-new chapters on employee encouragement and corporate social responsibility
  • Guidance on managing employees by leveraging the power of the Internet

Understanding and Managing Change in Healthcare

Posted onAuthorKieran Lamb

Author: Jaqui Hewitt-Taylor. Pages: 259 Size: 1.06 MB Format: PDF Publisher: Palgrave Higher Ed M.U.A.
Published: 30 October, 2013
eISBN-13: 9781137022776

Healthcare practice is always changing. Whether it is because of new evidence, new structures, or new policy, it is essential that professionals understand, evaluate and adapt to change effectively. This book offers a unique exploration of change specifically in healthcare, under the microscope of day-to-day practice. Illustrated with scenarios, case studies, and work examples, you`ll find it to be an exemplary guide to:

  • understanding reasons for change
  • adapting to change
  • planning, managing, and implementing change
  • exploring readiness, resistance, and barriers to change
  • dealing with setbacks or alterations
  • maintaining new ways of working
  • the multidisciplinary aspects of change
  • evaluating change
  • learning from change
  • disseminating new evidence derived from changed practice.

Whether you are a newly qualified practitioner, experienced professional, long-term manager, or policy-maker, this book has something for you.

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

Posted onAuthorKieran Lamb

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience Author: Charles Kenney ; Foreword By Donald M. Berwick. Pages: 240 Size: 3.07 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 19 April, 2016
eISBN-13: 9781439863091

A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women — clinicians, administrators, frontline workers, trustees, and leaders — blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs.

Rethinking Lean in Healthcare

Posted onAuthorKieran Lamb

Author: Thomas G. Zidel. Pages: 199 Size: 1.78 MB Format: PDF Publisher: Productivity Press
Published: 05 August, 2016
eISBN-13: 9781315381169

This book deals with a hospital’s struggle to secure and maintain financial stability. In the story, the leadership team of a fictional hospital adopts the tools and principles associated with the Toyota Production System or Lean. The story takes the reader through leadership’s arduous journey from rejecting the methodology to embracing it, to successful implementation. This book is important because many of our nation’s hospitals are besieged with financial difficulties with declining reimbursement and the public is losing confidence in our hospital’s ability to provide quality care without error. Lean can provide relief from these issues but only if it is properly implemented.

Lean Organization: from the Tools of the Toyota Production System to Lean Office

Posted onAuthorKieran Lamb

Author: Andrea Chiarini Pages: 175 Size: 8.16 MB Format: PDF Publisher: Springer Verlag
Published: 01 January, 2013
eISBN-13: 9788847025103

This book covers implementation of Lean Thinking in manufacturing and service industries, covering `Hoshin Kanri,` the Value Stream Mapping Tool, Toyota Production System tools, lean metrics and Value Stream Accounting. Includes photos, diagrams and tables.

Lean Enterprise: How High Performance Organizations Innovate At Scale

Posted onAuthorKieran Lamb

Author: Jez Humble, Joanne Molesky, And Barry O`Reilly. Pages: 341 Size: 6.48 MB Format: PDF Publisher: O`Reilly
Published: 04 December, 2014
eISBN-13: 9781491946558

How well does your organization respond to changing market conditions, customer needs, and emerging technologies when building software-based products? This practical guide presents Lean and Agile principles and patterns to help you move fast at scale – and demonstrates why and how to apply these methodologies throughout your organization, rather than with just one department or team. Through case studies, you`ll learn how successful enterprises have rethought everything from governance and financial management to systems architecture and organizational culture in the pursuit of radically improved performance. Adopting Lean will take time and commitment, but it`s vital for harnessing the cultural and technical forces that are accelerating the rate of innovation. Discover how Lean focuses on people and teamwork at every level, in contrast to traditional management practices Approach problem-solving experimentally, by exploring solutions, testing assumptions, and getting feedback from real users Lead and manage large-scale programs in a way that empowers employees, increases the speed and quality of delivery, and lowers costs Learn how to implement ideas from the DevOps and Lean Startup movements even in complex, regulated environments

A Leadership Journey in Health Care: Virginia Mason’s Story

Posted onAuthorKieran Lamb

Author: Kenney, Charles Pages: 184 Size: 2.71 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 22 June, 2015
eISBN-13: 9781482299694

Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country. A Leadership Journey in Health Care: Virginia Mason`s Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Just as important, Virginia Mason`s culture of leadership at all levels sets it apart from others in the health care universe. Describing why it`s critical for leadership to be actively involved in any process improvement initiative, the book illustrates exactly what leadership looks like at all levels within Virginia Mason. In the book, bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason`s success and discusses a game-changing initiative concerning respect for people. After reading this book, you will better understand the active leadership style that has propelled Virginia Mason`s success. By following the best practices and lessons learned, you will be prepared to teach, coach, and encourage your team to achieve streamlined and standardized work, sustained improvements, and increased patient satisfaction. Foreword by Carolyn Corvi, Virginia Mason Health System/Virginia Mason Medical Center Boards of Directors; Retired Vice President and General Manager, Boeing Commercial Airplanes.

The Corporate Culture Survival Guide

Posted onAuthorKieran Lamb

Author: Edgar H. Schein. Pages: 259 Size: 1.95 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 07 August, 2009
eISBN-13: 9780470494813

The father of the corporate culture field and pioneer in organizational psychology on today`s changing corporate culture This is the definitive guide to corporate culture for practitioners. Recognized expert Edgar H. Schein explains what culture is and why it`s important, how to evaluate your organization`s culture, and how to improve it, using straightforward, practical tools based on decades of research and real-world case studies. This new edition reflects the massive changes in the business world over the past ten years, exploring the influence of globalization, new technology, and mergers on culture and organization change. New case examples help illustrate the principals at work and bring focus to emerging issues in international, nonprofit, and government organizations as well as business. Organized around the questions that change agents most often ask, this new edition of the classic book will help anyone from line managers to CEOs assess their culture and make it more effective.

  • Offers a new edition of a classic work with a focus on practitioners
  • Includes new case examples and information on globalization, the effects of technology, and managerial competencies
  • Covers the basics on changing culture and includes a wealth of practical advice

Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

Posted onAuthorKieran Lamb

Author: Willett, Alan Pages: 240 Size: 1.16 MB Format: PDF Publisher: Amacom
Published: 29 November, 2016
eISBN-13: 9780814437612

The control-freak, the narcissist, the slacker, the cynic… Difficult people are the worst part of a manager`s job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with–and it`s your responsibility to do it.

Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually want to contribute results, not cause headaches.

Once you realize the potential for change, the book`s simple steps, examples, and scripts explain how to right even the most hopeless situations. You`ll learn how to:

  • Master the necessary mindset
  • Explain the problem calmly in a short feedback session
  • Get a commitment to change, and follow up
  • Coach others to replicate the process
  • Develop the situational awareness required to spot trouble even earlier in the future

Every manager has “problem people.” What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.

Leadership in Health and Social Care: An Introduction for Emerging Leaders

Posted onAuthorKieran Lamb

Author: Louise Jones And Clare L. Bennett.
Pages: 137 Size: 1.63 MB Format: EPUB Publisher: Lantern Publishing
Published: 01 September, 2012
eISBN-13: 9781908625038

Key features:

  • Introduces the concept of leadership and its importance in health and social care.
  • Discusses the skills and qualities that make for effective leadership.
  • Analyses the role of the leader as a catalyst for change
  • Helps readers to explore their own perceptions of leadership through activities and scenarios.