Change Leadership: The Kotter Collection

Author: Kotter J. Pages: 877
Format: PDF
Publisher: Harvard Business Review Press 12/08/2014
eISBN-13: 9781625277909

This impressive collection features the best works by John P. Kotter, known worldwide as the authority on leadership and change. Curated by Harvard Business Review, the longtime publisher of some of Kotters most important ideas, the Change Leadership set features full digital editions of the authors classic books, including bestsellers Leading Change, The Heart of Change, and A Sense of Urgency, as well as What Leaders Really Do and his newly published book Accelerate, which is based on the award-winning article of the same name that appeared in Harvard Business Review in late 2013.Kotters books and ideas have guided and inspired leaders at all levels. He is the Konosuke Matsushita Professor of Leadership, Emeritus at Harvard Business School, an award-winning business and management thought leader, a successful entrepreneur, and an inspirational speaker. His ideas have helped to mobilize people around the world to better lead organizations, and their own lives, in an era of increasingly rapid change. This specially priced collection offers Kotters best practical advice, management insights, and useful tools to help you successfully lead and implement change in your organization and master the art of change leadership

Essentials of Management for Healthcare Professionals

Author: Singh H
Pages: 186p.
Format: EPUB
Publisher: CRC Press, 15 Dec. 2017
eISBN-13: 13: 978-1-315-09920-0

Medical care is an industry and private providers and hospitals are the major service providers. They operate on business principles. Hospitals are getting highly specialized and complex. The diagnostics and therapeutics are technology intensive. Private establishments have to compete with one another to remain in business. They strive to induct the best talent and latest technical know-how, resulting in ever-increasing costs to patients. Patients, who pay high charges, demand quality as a matter of right. To meet the challenge, hospitals are constrained to bring in professionalism in their systems and services. They appoint qualified professional managers to manage their clinics and hospitals with a view to sparing health professionals to focus on clinical care. Whether right or wrong, ‘management’ is often associated with authority and power. As a result, the medical professionals are reduced to secondary level in some organizations. To retain commanding positions in medical organizations, it has become necessary for the healthcare professionals to learn ‘management’, at least its basics.

On the other hand, non-medical managers while managing healthcare services do not get the required cooperation from the medical professionals, as the latter are often secretive and not willing to share medical knowledge. If medical knowledge is demystified, non-medical managers can perform many functions in healthcare organizations proficiently. Both medical and non-medical managers can complement each other in providing quality healthcare services.

The book aims to orient clinicians (including physicians and nurses) and other healthcare professionals on the essentials of business management and to familiarize them with management terms and jargon. They can learn to be effective managers besides being health professionals. Similarly, non- medical managers can get familiarized to nuances of clinical care and special managerial requirements of healthcare facilities. They all will be able to relate processes in healthcare settings with the concepts of business management. They can develop expertise on patient relationship management

The leader’s guide to emotional agility (emotional intelligence): how to use soft skills to get hard results

Author: Fleming K.
Pages: 208
Format: ePub
Publisher: FT Press
eISBN-13: 9781292083070

The Leader’s Guide to Emotional Agility takes a new approach to emotional intelligence in action and translates it into critical skills that every leader needs to get the most out of themselves and their people. It outlines 8 steps for achieving emotional agility and resilience

Artificial Intelligence: Applications in Healthcare Delivery

Author: Sandeep.R
Pages: 336
Format: Epub
Publisher: Productivity Press 30/11/2020
eISBN-13: 9781000216844

The Uncomfortable Truth About Racism

Author: John Barnes. Pages: 320  Format: PDF Publisher: Headline
8 Mar. 2018
eISBN-13:  978-1472290380

John Barnes spent the first dozen years of his life in Jamaica before moving to the UK with his family in 1975. Six years later he was a professional footballer, distinguishing himself for Watford, Liverpool and England, and in the process becoming this country’s most prominent black player.

Barnes is now an articulate and captivating social commentator on a broad range of issues, and in The Uncomfortable Truth About Racism he tackles head-on the issues surrounding prejudice with his trademark intelligence and authority.

By vividly evoking his personal experiences, and holding a mirror to this country’s past, present and future, Barnes provides a powerful and moving testimony. The Uncomfortable Truth About Racism will help to inform and advance the global conversation around society’s ongoing battle with the awful stain of prejudice.

Why I’m No Longer Talking to White People About Race

Author: Reni Eddo-Lodge. Pages: 288  Format: PDF Publisher: Bloomsbury
8 Mar. 2018
eISBN-13: 978-1408870587

The book that sparked a national conversation. Exploring everything from eradicated black history to the inextricable link between class and race, Why I’m No Longer Talking to White People About Race is the essential handbook for anyone who wants to understand race relations in Britain today.

Me and White Supremacy: How to Recognise Your Privilege, Combat Racism and Change the World

Author: Layla Saad. Pages: 256  Format: EPUB Publisher: Quercus
28 Jan. 2020
eISBN-13: 978-1529405101

Layla Saad’s ME AND WHITE SUPREMACY is an indispensable resource for white people who want to challenge white supremacy but don’t know where to begin. She moves her readers from their heads into their hearts, and ultimately, into their practice. We won’t end white supremacy through an intellectual understanding alone; we must put that understanding into action. My fellow white people often tell me about the antiracism books they have read. My question is, “How will BIPOC know that you have read that book?” As Saad makes clear, if you have read and followed this book, BIPOC will know.

Leading with dignity: How to create a culture that brings out the best in people

Author: Hicks D. Page: 224
Publisher: Yale University Press
21/08/2018
eISBN-13: 9780300240856

This landmark book from an expert in dignity studies explores the essential but under-recognized role of dignity as part of good leadership. Extending the reach of her award-winning book ‘Dignity: Its Essential Role in Resolving Conflict,’ Donna Hicks now contributes a specific, practical guide to achieving a culture of dignity. Most people know very little about dignity, the author has found, and when leaders fail to respect the dignity of others, conflict and distrust ensue. She highlights three components of leading with dignity: what one must know in order to honour dignity and avoid violating it; what one must do to lead with dignity; and how one can create a culture of dignity in any organization, whether corporate, religious, governmental, healthcare, or beyond.

Supercharged Teams: 30 tools of great teamwork

Author: Hamilton P. Pages: 247 Format: PDF
Publisher: Pearson Education
18/01/21
eISBN-13: 978-1292334660

Great teamwork is crucial for any high performing team, but being in a team is harder than ever before. Work is faster, leaner and more digital, and teamwork can be last on our list of priorities. Supercharged Teams will boost the way your team works together, whether you lead a team or belong to one.
With 30 powerful tools for teamwork, supercharge your team to:
•Reset your team to work better together
•Adapt your team to new challenges, whether they are in the same office, working remotely or collaborating across different departments, organisations and locations
•Learn from high performing teams across the world with case studies and examples
•Develop the skills and approaches that work effectively in today’s working environment

Social Work and Health Care Practice with Transgender and Nonbinary Individuals and Communities: Voices for Equity, Inclusion, and Resilience

Author: Shanna K. Kattari, M. Killian Kinney, Leonardo Kattari  and N. Eugene Walls. Pages: 512  Format: EPUB Publisher: Routledge
7 Feb. 2019
eISBN-13: 9780429443176

This book examines issues across the lifespan of transgender and nonbinary individuals whilst synthesizing conceptual work, empirical evidence, pedagogical content, educational experiences, and the voices of transgender and nonbinary individuals. It highlights the resilience and resistance of transgender and nonbinary individuals and communities to challenge narratives relying on one-dimensional perspectives of risk and tragic lives.

While there is currently unprecedented visibility and increasing support, members of these communities still face shockingly high rates of violence, victimization, unemployment, discrimination, and family rejection. Significant need for services and support coupled with social, clinical, and medical service systems ill-equipped to provide culturally responsive care illustrates the critical need for quality education and training of educators, practitioners, and service providers in best practices of working with members of the transgender and nonbinary community.

Trans and Non-binary Gender Healthcare for Psychiatrists, Psychologists, and Other Health Professionals

Author: Christina Richards and James Barrett. Pages: 132  Format: EPUB Publisher: RCPsych Publications
27 Aug. 2020
eISBN-13: 9781108703024

Gender diversity is now recognised as simply part of human diversity, rather than being pathological. This shift calls for a need for mental health professionals to adapt their practice when working with trans and non-binary people. Written by two clinicians with significant experience in this field, this book provides practical, everyday advice on what to do when seeing gender-diverse people in both inpatient and outpatient settings. It avoids focusing on academic theory or being overly political and, instead, offers straightforward, useful guidance on common issues clinicians may face, such as which ward to accommodate someone on or which name to use when. Topics include common drug interactions, differential diagnoses, complex case formulation, autistic spectrum conditions, the spectrum of sexualities, surgeries, legal and religious matters, forensic assessment, psychotherapy and mental health diagnoses. Fully relevant to contemporary practice, this is a much-needed guide for busy clinicians seeking immediate, practical and authoritative answers.

White Fragility: Why It’s So Hard for White People to Talk About Racism

Author: Robin DiAngelo . Pages: 192  Format: EPUB Publisher: Jessica Kingsley
7 Feb. 2019
eISBN-13: 978-0141990569

A book that shows how fearful, wounded and angry white reactions shut down vital discussions of race and racism and thereby uphold and perpetrate white supremacy. Its main insights relevant well beyond the United States, White Fragility will facilitate difficult but necessary conversations that we must have in Britain too. With both compassion and uncompromising clarity, Diangelo helps us understand the everyday manifestations of ‘white supremacy’ and provides several unexpected answers to the familiar defensive question ‘How is that racist?’ If we want to end racism and develop as human beings, we must be prepared to get ‘racially uncomfortable

Don’t Touch my Hair

Author: by Emma Dabiri. Pages: 246  Format: EPUB Publisher: Penguin
2 May 2019
eISBN-13:

This book is about why black hair matters and how it can be viewed as a blueprint for decolonisation. Over a series of wry, informed essays, Emma Dabiri takes us from pre-colonial Africa, through the Harlem Renaissance, Black Power and on to today’s Natural Hair Movement, the Cultural Appropriation Wars and beyond. We look everything from hair capitalists like Madam C.J. Walker in the early 1900s to the rise of Shea Moisture today, from women’s solidarity and friendship to ‘black people time’, forgotten African scholars and the dubious provenance of Kim Kardashian’s braids.

The scope of black hairstyling ranges from pop culture to cosmology, from prehistoric times to the (afro)futuristic. Uncovering sophisticated indigenous mathematical systems in black hairstyles, alongside styles that served as secret intelligence networks leading enslaved Africans to freedom, Don’t Touch My Hair proves that far from being only hair, black hairstyling culture can be understood as an allegory for black oppression and, ultimately, liberation.

Black and Blue: The Origins and Consequences of Medical Racism

Author: by John Hoberman. Pages: 306  Format: EPUB Publisher: University of California Press
3 April 2012
eISBN-13:

Black & Blue is the first systematic description of how American doctors think about racial differences and how this kind of thinking affects the treatment of their black patients. The standard studies of medical racism examine past medical abuses of black people and do not address the racially motivated thinking and behaviors of physicians practicing medicine today.

Black & Blue penetrates the physician’s private sphere where racial fantasies and misinformation distort diagnoses and treatments. Doctors have always absorbed the racial stereotypes and folkloric beliefs about racial differences that permeate the general population. Within the world of medicine this racial folklore has infiltrated all of the medical sub-disciplines, from cardiology to gynecology to psychiatry. Doctors have thus imposed white or black racial identities upon every organ system of the human body, along with racial interpretations of black children, the black elderly, the black athlete, black musicality, black pain thresholds, and other aspects of black minds and bodies. The American medical establishment does not readily absorb either historical or current information about medical racism. For this reason, racial enlightenment will not reach medical schools until the current race-aversive curricula include new historical and sociological perspectives.

Brit(ish): On Race, Identity and Belonging

Author: by Afua Hirsch. Pages: 384  Format: EPUB Publisher: Vintage
4 Oct. 2018
eISBN-13: 978-1784705039

You’re British.

Your parents are British.

Your partner, your children and most of your friends are British.

So why do people keep asking where you’re from?

We are a nation in denial about our imperial past and the racism that plagues our present. Brit(ish) is Afua Hirsch’s personal and provocative exploration of how this came to be – and an urgent call for change.

How To Be an Antiracist

Author: by Ibram X. Kendi . Pages: 320  Format: EPUB Publisher: Vintage
15 Aug. 2019
eISBN-13: 978-1847925992

In this rousing and deeply empathetic book, Ibram X. Kendi, founding director of the Antiracism Research and Policy Center, shows that when it comes to racism, neutrality is not an option: until we become part of the solution, we can only be part of the problem.

Using his extraordinary gifts as a teacher and story-teller, Kendi helps us recognise that everyone is, at times, complicit in racism whether they realise it or not, and by describing with moving humility his own journey from racism to antiracism, he shows us how instead to be a force for good. Along the way, Kendi punctures all the myths and taboos that so often cloud our understanding, from arguments about what race is and whether racial differences exist to the complications that arise when race intersects with ethnicity, class, gender and sexuality.

In the process he demolishes the myth of the post-racial society and builds from the ground up a vital new understanding of racism – what it is, where it is hidden, how to identify it and what to do about it.

The good immigrant

Author: by Nikesh Shukla. Pages: 272  Format: pdf Publisher: Unbound
4 May 2017
eISBN-13: 978-1783523955

How does it feel to be constantly regarded as a potential threat, strip-searched at every airport?

Or be told that, as an actress, the part you’re most fitted to play is ‘wife of a terrorist’? How does it feel to have words from your native language misused, misappropriated and used aggressively towards you? How does it feel to hear a child of colour say in a classroom that stories can only be about white people? How does it feel to go ‘home’ to India when your home is really London? What is it like to feel you always have to be an ambassador for your race? How does it feel to always tick ‘Other’?

Bringing together 21 exciting black, Asian and minority ethnic voices emerging in Britain today, The Good Immigrant explores why immigrants come to the UK, why they stay and what it means to be ‘other’ in a country that doesn’t seem to want you, doesn’t truly accept you – however many generations you’ve been here – but still needs you for its diversity monitoring forms.

Inspired by discussion around why society appears to deem people of colour as bad immigrants – job stealers, benefit scroungers, undeserving refugees – until, by winning Olympic races or baking good cakes, or being conscientious doctors, they cross over and become good immigrants, editor Nikesh Shukla has compiled a collection of essays that are poignant, challenging, angry, humorous, heartbreaking, polemic, weary and – most importantly – real.

Overcoming Everyday Racism: Building Resilience and Wellbeing in the Face of Discrimination and Microaggressions

Author: by Susan Cousins. Pages: 216  Format: pdf Publisher: Jessica Kingsley Publishers
18 July 2019
eISBN-13: 978-1785928505

Susan Cousins offers a fresh approach to thinking about racism. For BAME readers it’s a vital self realisation approach which offers ways to explore identity and focus on wellbeing in order to thrive despite experiencing racism everyday. It has reached into my heart as a white woman, helped me accept my privilege and recognise my clumsy attempts at understanding. Exquisitely written and simply brilliant.

Mindfulness: The secrets to inner peace and harmony

Author: 50minutes.Com Pages: 27 Size: 827 KB Format: EPUB Publisher: 50 Minutes
Published: 04 January, 2018
eISBN-13: 978280800635

Change is only 50 minutes away! Find out everything you need to know about mindfulness with this straightforward guide.The tradition of mindfulness dates back centuries, but it is mired in misconceptions and misunderstandings. In reality, anyone can attain a state of mindfulness if they are prepared to work towards it, and in doing so they will unlock inner calm, a sense of perspective and greater emotional control. In this concise book, you will learn the basic techniques you need to get rid of intrusive, overwhelming thoughts and start living in the moment.In just 50 minutes you will be able to:

  • Understand what mindfulness is and how it can benefit you
  • Master the meditation, relaxation and breathing techniques that will enable you to attain a state of mindfulness
  • Start practising mindfulness every day and make it a regular part of your life

Six Sigma: Constantly improve your business processes

Author: 50minutes.Com Pages: 21 Size: 1.06 MB Format: EPUB Publisher: 50 Minutes
Published: 02 September, 2015
eISBN-13: 9782806265913

Constantly improve your business processes!. This book is a practical and accessible guide to understanding and implementing Six Sigma, providing you with the essential information and saving time.. In 50 minutes you will be able to:

  • Follow the DMAIC methodology to successfully implement Six Sigma in your company
  • Focus on the three most important factors: customers, employees and processes
  • Form a strategy that focuses on product quality improvement according to the expectations of your customers

Stimulating Your Professional Creativity: Get out of your rut and unlock your creative potential

Author: 50minutes.Com Pages: 0 Size: 1.35 MB Format: EPUB Publisher: 50 Minutes
Published: 28 April, 2017
eISBN-13: 9782806279309

Ready to take your career to the next level? Find out everything you need to know about creativity at work with this practical guide. Creativity is an essential tool to many different tasks and disciplines. Even in areas you do not necessarily expect it, creativity in the workplace can be extremely beneficial for your career. But what do you do when you simply cannot get over your current bout of writer’s block? How do you overcome the obstacles hindering your creative success? In 50 minutes you will be able to:

  • Identify the different methods for unlocking your creativity, and select the right one for your personal thinking style
  • Analyse the obstacles that may be standing in your way and learn how to overcome them • Understand how to change your way of thinking and approach problems and situations from a new angle, leading to more creative solutions and ideas

Management and Organisational Behaviour, 11th ed.

Author: Laurie J. Mullins With Gill Christy. Pages: 681 Size: 16.74 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 17 February, 2016
eISBN-13: 9781292088518

Laurie Mullins’s Management & Organisational Behaviour is the essential guide to OB for students today. Over half a million students have used this engaging and practically focused book as their introduction to the world of management and organisational behaviour, and it continues to evolve and improve to serve the needs of modern students. Using both theory and practical, real-world examples, the textbook considers how organisational performance can be improved through effective management of people. This unique approach to the subject enables students to relate Organisational Behaviour to Management in the broader social and cultural contexts. This fully updated new edition incorporates new content and a streamlined structure to deliver the best possible learning experience. Key features include:

  • Expanded Personal Skills and Employability sections as well as 5 new end of chapter exercises and an end of book review to help you to develop your social and work-based skills in preparation for life after study.
  • New and revised management and OB in action case studies help to place the theory of management and organisational behaviour in the context of everyday organisational practice.
  • New and revised end of chapter case studies provide a deeper insight into a wide variety of organisations in the UK and around the world.
  • New Academic Viewpoint features in each part links to relevant research for a deeper understanding of the topics discussed.

Management and Organisational Behaviour will appeal to students at undergraduate level or on related professional courses, as well as to graduates and professionals aspiring to management positions. This bible of Organisational Behaviour is the perfect resource for students from all backgrounds – Management starts with Mullins!

Lean Six Sigma For Dummies

Author: By John Morgan And Martin Brenig-Jones. Pages: 371 Size: 6.26 MB Format: PDF Publisher: For Dummies
Published: 08 October, 2015
eISBN-13: 9781119073802

Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered “yes,” you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business. The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation and everything in between.

  • Gives you plain-English explanations of complicated jargon
  • Serves as a useful tool for businesspeople looking to make their organisation more effective
  • Helps you achieve goals with ease and confidence
  • Provides useful hands-on checklists

Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

Lean Six Sigma Business Transformation For Dummies

Author: By Roger Burghall, Vince Grant, John Morgan. Pages: 332 Size: 20.27 MB Format: PDF Publisher: For Dummies
Published: 31 July, 2014
eISBN-13: 9781118844885

Use Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations. In this new book, the team that bought you Lean Six Sigma For Dummies shows you how to take Lean Six Sigma to the next level and manage continual change in your organization. You`ll learn to design a roadmap for transformation that`s tailored to your business objectives; develop and implement processes that eliminate waste and variation across the company; synchronize your supply chain; and successfully deploy Lean Six Sigma over time. Lean Six Sigma Business Transformation For Dummies shows you how to:

  • Define your transformation objectives and create a bespoke `Transformation Charter` for your organization.
  • Assess your company`s readiness for transformation.
  • Establish a `Transformation Governance System` to help you manage the transformation programme effectively.
  • Bring your people with you! Plan and achieve the cultural change needed to make the transformation process successful.
  • Join up the dots between planning and effective execution with Strategy Deployment.
  • Deploy a `Continuous Improvement` toolkit to achieve everyday operational excellence.
  • Sustain the transformation programme and widen the scope across the organization (including deploying to the supply chain).
  • Adopt a `Capability Maturity Approach` to drive business improvement – recognizing that change is a continuous transformational journey, just as pioneers like Toyota have done.
  • Use a range of Lean Six Sigma Tools – using the right tools, at the right time (and in the right order!) enables continuous improvement by eliminating waste and process variation.

Lean For Dummies

Author: By Natalie Sayer And Bruce Williams. Pages: 411 Size: 17.24 MB Format: PDF Publisher: For Dummies
Published: 01 March, 2012
eISBN-13: 9781118224465

Take charge and engage your enterprise in a Lean transformation Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you`re already using Lean, but you need to get up to speed. Lean For Dummies shows you how to do more with less and create an enterprise that embraces change. In plain-English, this friendly guide explores the general overview of Lean, how flow and the value stream works, and the best ways to apply Lean to your enterprise. This revised edition includes the latest tools, advice, and information that can be used by everyone — from major corporations to small business, from non-profits and hospitals to manufacturers and service corporations. In addition, it takes a look at the successes and failures of earlier Lean pioneers — including Toyota, the inventors of Lean — and offer case studies and hands-on advice.

  • The latest on the Six Sigma and Lean movements
  • The role of technology and the expanding
  • Lean toolbox Case studies enhance the material

Lean For Dummies gives today`s business owners and upper level management in companies of all sizes and in all industries, the tools and information they need to streamline process and operate more efficiently.

Mindfulness For Dummies, 2nd ed.

Author: Shamash Alidina Pages: 368 Size: 14.04 MB Format: PDF Publisher: For Dummies
Published: 11 November, 2014
eISBN-13: 9781118868201

Use mindfulness to relax and control anxiety, depression, stress and pain Whether you`re looking to control your depression and anxiety levels, improve concentration and reduce stress, or just want to restore balance in your life, Mindfulness For Dummies, 2 nd Edition shows you how to slow down, become aware of what is going on around you and react effectively. Focusing on breathing and other self-control techniques, the practice of mindfulness is scientifically proven to calm jittery nerves and free the mind of distracting thoughts, mental clutter and unrealistic expectations. With this easy-to-follow guide, you`ll discover how to pay attention to the present in order to change the way you think, feel and act. Covering the latest research on the effect of mindfulness on the brain, Mindfulness For Dummies, 2 nd Edition shows you how to break free from a downward spiral of negative thought and action, and empowers you to make positive choices that support your well-being. Use mindfulness to reduce stress and anxiety, combat pain and more Receive guidance on incorporating mindfulness into everyday life Establish your own mindfulness routine Access audio downloads of guided meditations Written by a professional mindfulness trainer, and packed with tips to incorporate this practice into your daily life, Mindfulness For Dummies, 2 nd Edition shows you how to reap the benefits of a more attentive life.

Mindfulness at Work For Dummies

Author: By Shamash Alidina And Juliet Adams. Pages: 399 Size: 8.66 MB Format: PDF Publisher: For Dummies
Published: 28 March, 2014
eISBN-13: 9781118727904

Master your mind, manage stress and boost your productivity! Mindfulness at Work For Dummies provides essential guidance for employees at all levels of an organization who are seeking more focus and clarity in their work. It explains how mindfulness can help employers wishing to implement mindful practices into the workplace, and provides leaders and mentors within an organization with the tools they need to become more effective leaders and coaches. The audio download contains guided mindfulness exercises and meditations suited to workplace scenarios, a core feature of mindfulness programmes. Mindfulness at Work For Dummies includes: An introduction to mindfulness, and how it can help improve working behaviour An explanation of how the brain retains new mindful working patterns…with a bit of practice! Useful tips on incorporating mindfulness into your working day How organisations can benefit from implementing mindful approaches to work Guidance for leaders on how mindfulness can help develop their leadership qualities

Resonate: Present Visual Stories that Transform Audiences

Author: Nancy Duarte. Pages: 276 Size: 46.31 MB Format: PDF Publisher: John Wiley & Sons Inc
Published: 27 September, 2010
eISBN-13: 978111801487

Reveals the underlying story form of all great presentations that will not only create impact, but will move people to action Presentations are meant to inform, inspire, and persuade audiences. So why then do so many audiences leave feeling like they`ve wasted their time? All too often, presentations don`t resonate with the audience and move them to transformative action. Just as the author`s first book helped presenters become visual communicators, Resonate helps you make a strong connection with your audience and lead them to purposeful action. The author`s approach is simple: building a presentation today is a bit like writing a documentary. Using this approach, you`ll convey your content with passion, persuasion, and impact. Author has a proven track record, including having created the slides in Al Gore`s Oscar-winning An Inconvenient Truth Focuses on content development methodologies that are not only fundamental but will move people to action Upends the usual paradigm by making the audience the hero and the presenter the mentor Shows how to use story techniques of conflict and resolution Presentations don`t have to be boring ordeals. You can make them fun, exciting, and full of meaning. Leave your audiences energized and ready to take action with Resonate .

Ideas Are Free

Author: Robinson, Alan G, Dean M. Schroeder Schroeder, Dean M. Pages: 255 Size: 1.07 MB Format: PDF Publisher: Berrett-Koehler Publishers
Published: 09 January, 2006
eISBN-13: 9781605090177

The fact is, because they’re the ones doing the day-to-day work, front-line employees see a great many problems and opportunities that their managers don’t. But most organisations do very poorly at tapping into this extraordinary potential source of revenue-enhancing and savings-generating ideas.

Drawing on extensive research and experience in more than 300 organisations around the world, Alan Robinson and Dean Schroeder show precisely how to take advantage of the virtually free, perpetually renewable resource of employee ideas.

True excellence and sustainable competitive advantage—in every area, from productivity, to responsiveness, keeping costs low, quality and service delivery—is only possible with the attention to detail that comes from getting and implementing large numbers of ideas from employees.

Business Storytelling For Dummies

Author: By Karen Dietz, Phd And Lori L. Silverman. Pages: 387 Size: 12.24 MB Format: PDF Publisher: For Dummies
Published: 12 April, 2013
eISBN-13: 978111873028

Use storytelling to influence people and move them to action Need to get your point across? Get staff on board with change? Foster collaboration? Increase sales? Strengthen employee engagement? Build customer loyalty? Drive innovation and creativity? Capture best practices? Align people around a goal? Grow your business? Business Storytelling For Dummies can help you do this and more.

  • Expert advice with real-world examples
  • Proven case studies, tips, and templates
  • How to get results by capturing, crafting, telling stories, and more

The Mediation Process: Practical Strategies for Resolving Conflict, 4th ed.

Author: Christopher W. Moore. Pages: 707 Size: 3.96 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 28 April, 2014
eISBN-13: 9781118419748

This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful “how to” approach to resolving disputes at various stages of development and resolution. Its case studies present a range of successful applications of mediation (interpersonal, child custody and divorce, commercial, business, organizational, public policy, environmental, intercultural and international) and strategies for intervention. The book is written for both beginning and experienced practitioners.

The Promise of Mediation: The Transformative Approach to Conflict, 2nd ed.

Author: Robert A. Baruch Bush, Joseph P. Folger. Pages: 305 Size: 1.14 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 10 November, 2004
eISBN-13: 9780787976743

The award-winning first edition of “The Promise of Mediation”, published ten years ago, is a landmark classic that changed the field`s understanding of the theory and practice of conflict intervention. That volume first articulated the `transformative model` of mediation, which greatly humanized the vision of how the mediation process could help parties in conflict. In the past decade, the transformative model has proved itself and gained increasing acceptance. It is now being used in such diverse arenas as workplace, community, family, organizational, and public policy conflicts, among others. In this new edition, the authors draw on a decade of work in theory development, training, practice, research, and assessment to present a thoroughly revised and updated account of the transformative model of mediation and its practical application, including a compelling description of how the field has moved toward increasing acceptance of the transformative model; a new and clearer presentation of the theory and practices of transformative mediation, with many concrete examples; a new case study that provides a vivid picture of the model in practice, with a commentary full of new information about how to use it effectively; clarifications of common misconceptions about the model; and, a vision for the future that shows how the model can coexist with other approaches and where the `market` for transformative mediation is emerging. This volume is a foundational resource on transformative practice, for both readers of the first edition and new readers – including mediators, facilitators, lawyers, administrators, human resource professionals, policymakers, and conflict resolution researchers and educators. More generally, this book will strike a chord with anyone interested in humanizing our social institutions and building on a relational vision of society.

Mediating Dangerously: The Frontiers of Conflict Resolution

Author: Kenneth Cloke. Pages: 269 Size: 1.59 MB Format: PDF Publisher: Jossey Bass Ltd
Published: 20 June, 2001
eISBN-13: 9780787959296

Sometimes it`s necessary to push beyond the usual limits of the mediation process to achieve deeper and more lasting change. “Mediating Dangerously” shows how to reach beyond technical and traditional intervention to the outer edges and dark places of dispute resolution, where risk taking is essential and fundamental change is the desired result. It means opening wounds and looking beneath the surface, challenging comfortable assumptions, and exploring dangerous issues such as dishonesty, denial, apathy, domestic violence, grief, war, and slavery in order to reach a deeper level of transformational change. “Mediating Dangerously” shows conflict resolution professionals how to advance beyond the traditional steps, procedures, and techniques of mediation to unveil its invisible heart and soul and to reveal the subtle and sensitive engine that drives the process of personal and organizational transformation. This book is a major new contribution to the literature of conflict resolution that will inspire and educate professionals in the field for years to come.

Beyond Neutrality: Confronting the Crisis in Conflict Resolution

Author: Bernard S. Mayer. Pages: 334 Size: 917 KB Format: PDF Publisher: Jossey Bass Ltd
Published: 13 May, 2004
eISBN-13: 9780787974060

In this thought-provoking, passionately written book, Bernard Mayer an internationally acclaimed leader in the field dares practitioners to ask the hard questions about alternative dispute resolution.

  • What`s wrong with conflict resolution?
  • Why aren`t more individuals and organizations using conflict resolution when they have a problem?
  • Why doesn`t the public know more about it?
  • What are the limits of conflict resolution?
  • When does conflict resolution work and when does it not?

Offering a committed practitioner`s critique of the profession of mediation, arbitration, and alternative dispute resolution, Beyond Neutrality focuses on the current crisis in the field of conflict resolution and offers a pragmatic response.

The Idea-Driven Organization

Author: Alan G. Robinson, Dean M. Schroeder. Pages: 138 Size: 2.46 MB Format: EPUB Publisher: Berrett-Koehler Publishers
Published: 31 March, 2014
eISBN-13: 9781626561250

Most companies, if they solicit employee ideas at all, essentially just set up a suggestion box, which employees know from experience is where ideas go to die. So nothing happens. But innovation is not an option – it’s the key to survival. And innovation needs new ideas. So where are those ideas going to come from? Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact. Robinson and Schroeder explain how leaders can build the kind of idea-driven company capable of implementing 50 to 100 or more ideas per employee per year. Drawing on their work with companies world-wide, they show what’s needed to put together a management team open to grassroots innovation and describe the strategies, policies, and practices that encourage – and those that discourage – employee ideas. They detail exactly how high-performing idea processes work and how to design one customized for your organization – including advice for teaching people how to come up with new ideas. The best ideas may come from the bottom, but they have to be systematically solicited from the top.

Summary The Idea-Driven Organization – Review and Analysis of Robinson and Schroeder’s Book

Author: Businessnews Publishing Pages: 25 Size: 1.35 MB Format: EPUB Publisher: Must Read Summaries
Published: 01 July, 2015
eISBN-13: 9782511036068

The must-read summary of Alan Robinson and Dean Schroeder`s book: “”The Idea-Driven Organization””.This complete summary of the ideas from Alan Robinson and Dean Schroeder`s book “”The Idea-Driven Organization”” details how the best ideas to improve a business often come from the front-line. According to Robinson and Schroeder, you should listen to these ideas and apply them. This is exactly what an idea-driven organisation does. For this concept to work, organisations must have systems in place to push and pull these ideas.There are five steps to building an idea-driven organisation:1. Understand the power of front-line ideas2. Realise this needs different leadership3. Align your strategy and management4. Implement your front-line idea system5. Use these ideas to innovateAdded-value of this summary:

  • Save time
  • Understand the power of front-line ideas
  • Build an idea-driven organisation and benefit from innovative ideas

To learn more, read ”The Idea-Driven Organization’ and start listening to those that know your business the best!

How to be a Nurse or Midwife Leader

Author: Edited By David Ashton, Jamie Ripman, Philippa Williams. Pages: 235 Size: 1.41 MB Format: PDF Publisher: Wiley-Blackwell
Published: 02 December, 2016
eISBN-13: 9781119187004

How to be a Nurse or Midwife Leader is an indispensable guide for all nurses and midwives who wish to develop and improve their practice as leaders. Written in collaboration with the NHS Leadership Academy, this practical book draws on the real experience of over 10,000 nurses and midwives to bring leadership dilemmas to life in specific situations. Key learning features include:

  • How to develop your self-awareness
  • How to develop your personal impact and presence
  • How to survive and thrive
  • How to get your message across
  • How to get the best out of others
  • How to work with and lead other professionals and patients
  • How to have courageous conversations
  • How to balance conflicting demands and needs

Containing exercises and reflective questions to help apply theory to leadership practice, How to be a Nurse or Midwife Leader is an ideal companion for all nurses and midwives, whether you are newly qualified, or stepping into a team leader role.

When the State Meets the Street: Public Service and Moral Agency

Author: Bernardo Zacka Pages: 353 Size: 2.88 MB Format: PDF Publisher: Harvard University Press
Published: 18 September, 2017
eISBN-13: 9780674981423

One of Nesta’s 8 best books on innovation in which Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives.

Business coaching & mentoring for dummies 2nd ed.

Author: Marie Taylor, Steve Crabb. Pages: 435 Size: 4.33 MB Format: PDF Publisher: For Dummies
Published: 03 July, 2017
eISBN-13: 9781119363934

Business Coaching & Mentoring For Dummies explores effective coaching strategies that guide you in coaching and mentoring your colleagues. With insight into key coaching concepts and an impressive range of tools, this easy-to-use resource helps you transform your team—and yourself in the process! Written from the perspective of a business coach, this comprehensive book explores the practical coaching skill set, tools, and techniques that will help you along your way, and explains how to identify who to coach, what to coach, how to coach, and when to coach. Whether you have experience in a coaching and mentoring role or you’re new to the coaching game, this is a valuable must-have resource.

The right approach to business coaching can take your company from good to great—it can also improve employee satisfaction, employee loyalty, team morale, and your bottom line. The trick is to approach business coaching in a way that is effective and flexible, ensuring that you achieve results while meeting the unique needs of your team. This comprehensive text will help you:

  • Understand the foundational concepts of business coaching and mentoring
  • Discover how proper coaching and mentoring methods can help get a business on the right track
  • Identify and leverage tools to develop your business leadership mindset
  • Create a successful personal and business identity with the support and guidance of a coach

Business Coaching & Mentoring For Dummies is an essential resource for business owners, business leaders, coaches, and mentors who want to take their skills to the next level

The outstanding middle manager: how to be a healthy, happy, high-performing mid-level manager

Author: Gordon Tinline And Cary Cooper. Pages: 208 Size: 1.25 MB Format: PDF Publisher: Kogan Page Ltd
Published: 03 September, 2016
eISBN-13: 9780749474676

Recent research shows that the number of people in senior specialist and middle management positions is growing. As organizations continue to flatten, the middle becomes the place where many will spend the majority of their careers. The Outstanding Middle Manager is the new guide to dealing with those pressures specific to the role and maximizing the opportunities to forge a fulfilling and balanced career in the middle. Drawing on the latest research into workplace trends, strategic management and work-life balance, Tinline and Cooper focus on middle management as an opportunity level. Readers can discover: strategies for managing upwards as well as downwards, how to deal effectively with generational differences and an evolving workplace, influencing, empowerment and team-building skills, and stress- and life-management strategies that bring clarity and purpose. With a focus on lateral development and progression as a career choice, The Outstanding Middle Manager empowers readers to take control of their mid-level career to become more fulfilled, more resilient and more satisfied.

Managing in Health and Social Care

Author: Vivien Martin, Julie Charlesworth And Euan Henderson. Pages: 380 Size: 2.46 MB Format: PDF Publisher: Routledge Ltd – M.U.A.
Published: 25 February, 2010
eISBN-13: 9780203856932

Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change. This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as:

  • interorganisational and interprofessional working
  • leadership
  • responding to the needs of service users
  • the service environment
  • accountability and risk
  • working with a budget
  • standards and quality
  • managing change.

The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation. Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

Management and Organisational Behaviour

Author: Laurie J. Mullins With Gill Christy. Pages: 851 Size: 16.76 MB Format: PDF Publisher: Pearson Education M.U.A.
Published: 08 April, 2013
eISBN-13: 9780273792734

The essential introduction to management and organisational behaviour – over half a million students worldwide have used Management and Organisational Behaviour to help them learn. Written in an engaging style and packed with contemporary references to management research and practice, this book continues to be the Organisational Behaviour text of choice for today`s students. A range of real life examples and case studies illustrate the theories of human behaviour at work, and the influence of individuals, leaders and groups on organisational performance. Using frequent questions and exercises, a clear layout, and additional online resources, this book will enable students to

  • think critically about topical issues and debates.
  • develop personal and professional skills for work and study.
  • reinforce and assess knowledge and understanding.
  • navigate through the text efficiently and effectively.
  • succeed in project work, research and exams.

Leadership and Nursing Care Management

Author: Huber, Diane Pages: 546 Size: 9.53 MB Format: PDF Publisher: Saunders
Published: 26 July, 2017
eISBN-13: 9780323449021

Features the most up-to-date, evidence-based blend of practice and theory related to the issues that impact nursing management and leadership today. A fresh, conversational writing style provides you with an easy-to-understand, in-depth look at these prevalent issues. Key topics include the nursing professional’s role in law and ethics, staffing and scheduling, delegation, cultural considerations, care management, human resources, outcomes management, safe work environments, preventing employee injury, and time and stress management.

Leadership and Nursing: Contemporary Perspectives, 2nd ed.

Author: John Daly, Sandra Speedy, Debra Jackson. Pages: 293 Size: 4.39 MB Format: PDF Publisher: Churchill Livingstone Australia
Published: 10 February, 2015
eISBN-13: 978072958153

Leadership and Nursing: Contemporary Perspectives 2e builds on the premise that nursing leadership is for all nurses — not just those who are authorised to hold a position within an organisation. In addition, this book explores how leadership is not possible until one has an understanding of self and what motivates others.

The text is aimed at senior undergraduate and postgraduate nursing students making the transition to practice as well as professional nurses seeking to strengthen their clinical practice and governance.

New chapters on:

  • Leadership and its influence on patient outcomes
  • Leadership and empowerment in nursing
  • Leadership and health policy
  • Developing and sustaining self
  • Interprofessional education (IPE): Learning together to practise collaboratively
  • Leadership and the role of professional organisations
  • Leading nursing in the Academy

Managing For Dummies

Author: By Bob Nelson And Peter Economy. Pages: 388 Size: 4.8 MB Format: PDF Publisher: For Dummies
Published: 03 June, 2010
eISBN-13: 9780470881156

The fast and easy way to learn how to manage people, projects, and teams. Being a manager can be an intimidating and challenging task. Managing involves teaching new skills to employees, helping land a new customer, accomplishing an important assignment, increasing performance, and much more. The process of management can be very challenging at times, but it can also bring you a sense of fulfillment that you never imagined possible. Gives practical advice on the most important aspects of managing, such as delegating as opposed to ordering, improving employees’ performances, getting your message across, understanding ethics and office policies, team building and collaboration, and much more.

  • Tips and advice for new and experienced managers
  • All-new chapters on employee encouragement and corporate social responsibility
  • Guidance on managing employees by leveraging the power of the Internet

Understanding and Managing Change in Healthcare

Author: Jaqui Hewitt-Taylor. Pages: 259 Size: 1.06 MB Format: PDF Publisher: Palgrave Higher Ed M.U.A.
Published: 30 October, 2013
eISBN-13: 9781137022776

Healthcare practice is always changing. Whether it is because of new evidence, new structures, or new policy, it is essential that professionals understand, evaluate and adapt to change effectively. This book offers a unique exploration of change specifically in healthcare, under the microscope of day-to-day practice. Illustrated with scenarios, case studies, and work examples, you`ll find it to be an exemplary guide to:

  • understanding reasons for change
  • adapting to change
  • planning, managing, and implementing change
  • exploring readiness, resistance, and barriers to change
  • dealing with setbacks or alterations
  • maintaining new ways of working
  • the multidisciplinary aspects of change
  • evaluating change
  • learning from change
  • disseminating new evidence derived from changed practice.

Whether you are a newly qualified practitioner, experienced professional, long-term manager, or policy-maker, this book has something for you.

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience Author: Charles Kenney ; Foreword By Donald M. Berwick. Pages: 240 Size: 3.07 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 19 April, 2016
eISBN-13: 9781439863091

A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women — clinicians, administrators, frontline workers, trustees, and leaders — blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs.

Rethinking Lean in Healthcare

Author: Thomas G. Zidel. Pages: 199 Size: 1.78 MB Format: PDF Publisher: Productivity Press
Published: 05 August, 2016
eISBN-13: 9781315381169

This book deals with a hospital’s struggle to secure and maintain financial stability. In the story, the leadership team of a fictional hospital adopts the tools and principles associated with the Toyota Production System or Lean. The story takes the reader through leadership’s arduous journey from rejecting the methodology to embracing it, to successful implementation. This book is important because many of our nation’s hospitals are besieged with financial difficulties with declining reimbursement and the public is losing confidence in our hospital’s ability to provide quality care without error. Lean can provide relief from these issues but only if it is properly implemented.

Lean Enterprise: How High Performance Organizations Innovate At Scale

Author: Jez Humble, Joanne Molesky, And Barry O`Reilly. Pages: 341 Size: 6.48 MB Format: PDF Publisher: O`Reilly
Published: 04 December, 2014
eISBN-13: 9781491946558

How well does your organization respond to changing market conditions, customer needs, and emerging technologies when building software-based products? This practical guide presents Lean and Agile principles and patterns to help you move fast at scale – and demonstrates why and how to apply these methodologies throughout your organization, rather than with just one department or team. Through case studies, you`ll learn how successful enterprises have rethought everything from governance and financial management to systems architecture and organizational culture in the pursuit of radically improved performance. Adopting Lean will take time and commitment, but it`s vital for harnessing the cultural and technical forces that are accelerating the rate of innovation. Discover how Lean focuses on people and teamwork at every level, in contrast to traditional management practices Approach problem-solving experimentally, by exploring solutions, testing assumptions, and getting feedback from real users Lead and manage large-scale programs in a way that empowers employees, increases the speed and quality of delivery, and lowers costs Learn how to implement ideas from the DevOps and Lean Startup movements even in complex, regulated environments

A Leadership Journey in Health Care: Virginia Mason’s Story

Author: Kenney, Charles Pages: 184 Size: 2.71 MB Format: PDF Publisher: Productivity Press – M.U.A.
Published: 22 June, 2015
eISBN-13: 9781482299694

Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. It has achieved world-class levels of patient satisfaction and has been honored as one of the safest hospitals in the country. A Leadership Journey in Health Care: Virginia Mason`s Story supplies an inside look at process improvement from the world leader in applying Lean methods to health care. It presents key lessons learned as well as the best practices developed at Virginia Mason during its 12-year process improvement journey. Just as important, Virginia Mason`s culture of leadership at all levels sets it apart from others in the health care universe. Describing why it`s critical for leadership to be actively involved in any process improvement initiative, the book illustrates exactly what leadership looks like at all levels within Virginia Mason. In the book, bestselling author Charles Kenney introduces breakthrough new work at Virginia Mason that most health care audiences have yet to read about. He details the reasons why governance has played such a big role in Virginia Mason`s success and discusses a game-changing initiative concerning respect for people. After reading this book, you will better understand the active leadership style that has propelled Virginia Mason`s success. By following the best practices and lessons learned, you will be prepared to teach, coach, and encourage your team to achieve streamlined and standardized work, sustained improvements, and increased patient satisfaction. Foreword by Carolyn Corvi, Virginia Mason Health System/Virginia Mason Medical Center Boards of Directors; Retired Vice President and General Manager, Boeing Commercial Airplanes.

Public Health: Power, Empowerment and Professional Practice

Author: Glenn Laverack.
Pages: 127 Size: 1.11 MB Format: PDF Publisher: Palgrave Higher Ed M.U.A.
Published: 24 November, 2015
eISBN-13: 9781137546043

This highly anticipated new edition of Glenn Laverack`s Public Health: Power, Empowerment and Professional Practice has been fully revised throughout to provide readers with a practical understanding of how to help others to empower themselves in public health practice. The book explores the key concept of power and offers practical solutions for transforming professional power relations; it introduces a methodology to plan, implement and evaluate public health programmes; and it investigates the implications of empowerment on public health practice. The book also offers two new chapters: `Patient Empowerment` and `Helping Migrant Populations to Become Empowered`, both emerging international public health issues. The new edition is a timely and valuable literary addition that has been designed for those who want to work in a more empowering way. So whether you`re studying or practising, if you aspire to be a more effective and empowering practitioner this book will help you realise your professional goals. Glenn Laverack has spent his whole life living and working with people who experience powerlessness and who suffer the consequences of poverty and inequality. He has a strong academic and practice background and has worked for more than 30 years in Africa, Asia, Europe and the Pacific regions.